User Interviews

Senior QA Operations Associate

User Interviews

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

Senior

Tech Stack

PythonSQL

About the role

  • Cornerstone of task quality for AI training initiatives; support development and oversight of QA services to high-value clients
  • Define what makes a “good” written task and ensure consistent application across distributed task writers
  • Use technical QA to validate execution, including reviewing SQL database diffs and running/debugging Python verifier scripts
  • Provide clear, constructive feedback and manage onboarding and assessment of task writers aligned with AI project requirements
  • Monitor task performance metrics and writer engagement; iterate on guidelines and workflows
  • Develop and document scalable processes, enablement materials, and operational plans for task writer networks
  • Partner with Revenue, Product, Engineering and other stakeholders; support Director of Strategy & Operations with customer relationship management
  • Provide support across other high-value client projects as needed

Requirements

  • 2-3 years of experience in QA, data operations, or process quality
  • Strong, concise written communication; experience giving clear, constructive feedback
  • Familiarity with Python and SQL
  • Strong analytical and problem-solving skills, especially in ambiguous scenarios
  • High attention to detail and commitment to maintaining standards at scale
  • Candidates must have a United States address and be authorized to work without any Visa sponsorship
  • Experience with QA tools and workflow platforms (e.g., Jira, Confluence, Sentry, HubSpot)
  • Familiarity with AI/ML training, data labeling, or annotation workflows
  • Ability to translate manual QA processes into scalable or automated workflows
  • Experience coordinating or managing distributed testers/task writers