USAA

Marketing

• Works directly with senior level executives to define the business problem and structure the strategic engagement plan
• Leads cross-functional, matrixed teams to solve highly complex and high value business problems
• Provides thought leadership that directly shapes the analysis, design and implementation of business performance approaches, developing tailor-made solutions, while working closely with clients to ensure positive impact and sustainable results
• Responsible for the day-to-day execution of one or more strategy engagements and the quality of all end products
• Responsible for developing more junior team members assigned to support strategy engagements
• Proactively communicates high quality updates to executives and other key stakeholders
• Collaborate with key stakeholders and LOB leaders to create written and verbal communications to executives that provide clear guidance on strategy timeline, owners required investments and expected results
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Principal Strategist – Bank Marketing

Support Engineer

• Support the business by analyzing and evaluating relevant complex Enterprise business data and processes
• Provide support and direction to team members and functional partners
• Evaluate complex business data and trends to recommend changes in methods or procedures
• Manage broad functional projects and participate as a SME resource
• Maintain broad system knowledge and current business strategies
• Gather information, analyze data and trends to identify and implement business optimization opportunities

Business Support Analyst Lead – Life Co. Distributions

General Counsel

• Provides legal counsel to support business objectives and mitigate regulatory, compliance and litigation risk to USAA.
• Leads routine to moderately complex legal assignments and delivers appropriate solutions.
• Effectively communicates with internal stakeholders in both verbal and written forms.
• Monitors and analyzes changes in laws, regulations and industry and advises organizational leadership of such changes as appropriate.
• Supports senior attorneys with legal questions or issues by leveraging general knowledge and conducting research.
• Ensures escalation of matters presenting more significant risk to more senior attorneys.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Associate Attorney, Bank Counsel

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners
• Responsible for successful end to end process of information management, analytics and delivery
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards
• Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives
• Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change
• Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution
• Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director – Bank Marketing Analytics

Customer Support

• Document First Notice of Loss by obtaining relevant information for effective claim investigation
• Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation
• Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling
• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented
• Resolve status inquiries and, when appropriate, route to handling adjuster
• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels
• Apply strong time management skills by closely adhering to assigned work schedule
• Embrace continuous improvement and development through coaching and collaboration with manager and team members
• Use strong call management skills by assisting members within a timely manner and limiting non-productive time
• May assign or initiate emergency services when required on specific claims
• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours
• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Customer Service Claims Representative, Unlicensed Auto

Data Analyst

• Apply analytical skills to assess risks and opportunities for a bank consumer portfolio and translates results into recommendations.
• Effectively develop analytical concepts in support of key stakeholders to deliver on bank risk strategies.
• Conduct quantitative analysis utilizing extensive internal and external data sources.
• Develop qualitative analysis to support departmental decision making.
• Research credit, product, and/or risk proposals and utilize critical thinking skills to provide analysis ensuring strong portfolio performance outcomes.
• Build and/or maintain effective risk management frameworks which can identify, measure, or mitigate risk.
• Develop and maintain comprehensive risk reporting in support of management and committee oversight of existing and emerging risks.
• May develop and/or execute financial risk sensitivity analysis.
• May execute credit and/or financial modeling infrastructure.

Credit Risk Analytics Manager – Intermediate

Executive Assistant

• Delivers administrative support to assigned EMG through management of schedule/calendar, emails, call and ensuring appropriate record retention.
• Coordinates activities and ensures timely information flow for EMG assigned.
• Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives.
• Identifies topics that translate into prioritizing meeting planners, emails, people, and data.
• Delivers effective challenge to preserve EMG’s time.
• May prepare/update presentations.
• Ensures accuracy and compliance with USAA presentation standards.
• Additionally, drafts internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners.
• As requested by assigned EMG, prepares correspondence on behalf of EMG.
• Ensures information to and from EMG members are treated with appropriate level of confidentiality.
• Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms.
• Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables.
• Monitors EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting.
• Creates agenda, takes meeting minutes, documents follow up action items, manages attendees, delegates, and ensures all meetings have a clear purpose/agenda.
• In addition, coordinates schedules, meeting planners, dates and secures the content to be presented.
• Understands the importance of team culture for the EMG’s organization.
• Prioritizes employee 1:1’s, staff meetings, skip levels, and other connection points.
• Creates positive experiences for employees through coordination.
• Partners with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members.
• Collaborates to formulate an effective transition plan that minimize/eliminate a negative impact for the incoming EA/EMG relationship.
• Additionally, update/submit organizational charts prior to the 1st of the month and update distribution lists within one business day of employee hire/exit.
• Ensures new hires are provided access to resources and knowledge of department-wide operations/processes.
• May coordinate desk/seating logistics for employees and provide oversight for on-site events.
• Manages travel and expense reporting timely and effectively.
• Additionally, manages team budget and confirms people leader adherence to individual budget plans.
• Responsible for maintaining inventory of office supplies with an expense management focused mindset.
• Maintains filing system for key documents.
• Generates reports requested by assigned EMG.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Executive Assistant – Military Affairs

Technical Product Manager

• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience
• Actively manages ambiguity, influences others to bring in “big picture” thinking and drives clarity, solutions, and execution plan

Digital Product Manager Lead – Strategy & Integration

Recruitment

• Lead and manage a team of recruiters.
• Drive the execution of effective talent acquisition strategies.
• Serve as a trusted advisor to business leaders.
• Develop and execute recruiting strategies for assigned business lines.
• Assess team performance against key metrics.
• Leverage data, analytics, and reporting tools to track recruiting metrics.
• Identify opportunities to streamline recruiting processes.
• Manage the recruiting budget for assigned business lines.
• Ensure all recruiting activities comply with applicable laws and company policies.

Manager, Recruiting – Early Careers

• develop marketing plans and strategies that promote the brand’s products and services to elevate the brand
• review market research and competitive intelligence projects to identify customer, competitor and industry trends
• compile, analyze, and interpret data for in-market campaigns to make strategic and tactical recommendations
• measure and report performance of all marketing campaigns and assess ROI and KPIs
• lead integrated team in the development of multi-channel creative campaigns to motivate audiences to take action
• monitor market trends and research consumer markets and competitors’ activities to support marketing strategies
• manage assigned marketing budget(s)
• ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Director, Member Marketing

Full-stack Engineer

• Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain.
• Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning.
• Develop complex algorithms to solve business needs.
• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.
• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates’ code.
• Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution.
• Identify system performance issues, to include technical debt, and optimize solution.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Software Engineer – Member Experience Intelligence and Observability

Manager

• Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk
• Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes
• Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices
• Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc
• Evaluates, authorizes, and implements actions and decisions to carry out proactive claim’s projects and investigations
• Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Manager, SIU – P&C

Analyst

• Leverages intermediate business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences up to mid level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Intermediate Decision Science Analyst – Member Composition & Engagement

Actuary

• Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed.
• Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product.
• Leads special actuarial projects, such as the development of new methodologies or reporting tools.
• Trains new team members on the theory and mechanics of relevant actuarial methodologies.
• Applies deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems.
• Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk.
• Represents Actuary in cross-functional efforts.
• Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Apply industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies.
• Apply critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers.
• Partner to deliver bank credit risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and clearly communicating insights/recommendations to key stakeholders and leadership.
• Analyze internal and external scores/data for use in identifying first party fraud.
• Apply industry knowledge and competitive benchmarking to inform credit strategy development.
• Utilize advanced and nuanced quantitative analysis based upon internal and external data sources to bring structure and clarity to ambiguous and challenging problems.
• Develop, manage, and present comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management.
• Design and perform complex financial risk sensitivity analysis.
• Create and manage credit strategy infrastructure and ensures credit strategies are implemented as intended.
• Apply expert programming and analytical techniques to analyze credit data.
• Provide thought leadership, coaching, and mentoring to team members regarding analytics and risk management.
• Collaborate with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives.
• Utilize analytically derived insights to develop strategic plans with significant impact to business results.
• Coach and mentor other analysts and acts as a thought leader within the analyst community.