USAA

Operations

• Manage and be accountable for auto and other claims operations member service employees
• Develops engaged employees through regular coaching and feedback to deliver business results
• Executes process improvements, provides feedback on the process and leads organizational process changes
• Drives execution of operational risk management, regulatory compliance training, policies and procedures
• Inspects and reviews quality of claim files and provide feedback to employees
• Proactively identifies opportunities to improve operational effectiveness, member experiences and processes
• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions
• Responsible for ongoing monitoring of work to ensure consistent execution of processes
• Handles escalations and makes appropriate decisions based on the policy
• Facilitates and guides employees through skill identification and developing for career progression
• Supports projects by serving as a subject matter expert
• Hires, develops, and coaches claims employees for results delivery

Manager, Claims Operations – Auto Complex

Product Manager

• support the end-to-end AI delivery chain, from pilot to production
• serve multiple AI domains, manage dependencies and risks across the AI landscape
• guide technical teams through all development stages
• translate business needs into features and stories
• prioritize work and manage delivery risks
• communicate business vision and needs to write and refine user stories/features/epics
• partner with business owners, subject matter experts, and the development team to build effective solutions
• lead development across multiple teams

Lead Development Product Owner – AI/GenAI

Account Manager

• Manages relationships between existing suppliers and internal business team members.
• Monitors supplier account partner satisfaction, understands, and applies data-driven insights to influence the achievement of business goals.
• Assists Senior or Lead with timely and appropriate resolution of escalations from supplier relationships.
• Partners with team to work with research, analytics, finance, and staff area leaders to identify, and implement cross departmental improvement efforts.
• Validates and codes simple and/or small invoices requiring minimal research, to ensure accuracy and budget adherence in accordance with the contract and business objectives.
• Identifies opportunities to document and facilitate improvements to processes.
• Participates in periodic meetings with senior team members and partners to foster relationships and uncover opportunities to develop operational efficiencies of products.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Strategic Account Relationship Manager – Mid-Level, P&C Claims Optimization

Business Analyst

• Identify opportunities for process improvements across all IMA responsibilities and processes
• Participates in and possibly lead discussions with cross-functional teams to drive consistency, efficiency and effectiveness of the information management
• Participates in development of best practices and tools based on business needs
• Maintains Information Asset Inventories
• Ensures data and assets are classified appropriately
• Supports delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes
• Maintains metadata repository and proper metadata association
• Reviews, validates, and records metadata and data quality information
• Develop process improvements and enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate
• Documents and updates data quality corrective action plans
• Supports compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks
• Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards
• Creates and maintains reference data in accordance to defined processes and procedures
• Manages quality and maintenance of master data as it is created
• Help define and drive implementation of processes and enhancements to mitigate data quality risks
• Supports compliance assessment process by identifying and escalating items that may be a risk to the corporation
• Supports Privacy initiatives through classification, tagging, and analysis of sensitive data
• Ensures compliance and remediation of sensitive data in accordance to defined policies and processes
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Mid-Level Information Management Analyst

General Counsel

• Independently provides legal counsel to senior leadership to support business objectives and lead regulatory, compliance and litigation risk to USAA
• Leads sophisticated legal assignments with a high level of business impact and delivers appropriate solutions
• Effectively communicates with partners and varying levels of leadership in both verbal and written forms
• Produces clear and concise legal positions involving highly complex issues
• Proactively collaborates across USAA and Legal and Advisory Services to mitigate risk
• Proactively monitors and analyzes changes in laws, regulations and industry and advises appropriate organizational leadership of such changes in a timely manner
• Anticipates potential or future legal and operational issues that present a risk to the organization and proactively engages with others to identify potential solutions
• Regularly provides guidance to more junior attorneys and serves as a resource to others in Legal and Advisory Services
• Provides leadership through cross-functional projects that have a material impact to USAA
• Effectively manages outside counsel to obtain legal advice
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Associate General Counsel – Claims Coverage

Growth Marketing

• Oversee management of the product portfolio (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery.
• Drives and manages effective delivery of sales support to all distribution channels ensuring that products(s) are properly positioned to customers (sales tool and collateral development, sales training, etc.).
• Establishes a business model based on fundamental drivers and following the data, maximizing efficiency in a constantly evolving environment where the goals can be ambiguous and the process fluid.
• Leads the development and implementation of an effective segmentation strategy and manages the growth plan of products including product profitability, service standards, and lifecycle management.
• Manages 3rd Party Relationships (IT, 3rd products, and alliances).
• Oversees and ensures risk assessments are completed for business decisions, demonstrating consideration for the best interest of the company, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.
• Stays abreast of industry standards and benchmark data and serves as the subject matter expert of the competitive landscape across product verticals.
• Develops strong interactions and communications to report on the health and overall status of the product portfolio and provides to senior and executive leadership team, and external partners, as applicable.
• Drives the identification and prioritization of innovative products by optimizing product mix and leveraging segmentation to drive either profit, Member satisfaction, and/or retention.
• Leads a team to deliver growth and profit plan while Influencing strategy and guide team alignment.
• Provide guidance and oversight to marketing strategies.
• Consistently optimize performance and member experience.
• Leading a team to manage current products through the product lifecycle.
• Role models USAA’s mission, core values, culture, and desired behaviors include a sound risk and compliance culture.
• Builds and oversees a team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Perks, Partnership, Growth

Data Analyst

• Accountable for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.
• Accountable for defining and developing business data & analytics strategy to enable achievement of business goals and objectives.
• Collaborate with company and staff agency data and analytics leaders to identify and deliver actionable insights and products to further USAA’s business strategy.
• Provide data & analytics products using Agile methodologies to enable fact based, enterprise decisions that drive the achievement of USAA’s mission and goals.
• May be assigned by the Chief Data & Analytics Officer, to chair high-level cross-business teams to identify strategy synergies and translating these insights into actionable, compliant deployments.
• Provide strategic direction and thought leadership to the Data and Analytics Community across USAA.
• Keep current of industry leading practices and advances in across all data & analytics sub-functions as well as the business associated with the assigned CoSA.
• Fosters analytical innovation and promotes the importance of data literacy through sharing of analytics knowledge and best practices.
• Responsible for educating, overseeing and monitoring CoSA adherence with Information Governance policy and standards.
• Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Assistant Vice President – Business and Data Analytics

Director

• serve as the advice expert for a specific subject area
• have primary responsibility for the development of USAA's point-of-view on that subject
• lead creator of compelling points-of-view that inform the development of relevant and actionable USAA advice and recommendations
• provides technical validation of advice messaging and engages additional expertise where required to ensure completeness of USAA's point-of-view
• leads the development of scenarios that model the impact of advice recommendations on member financial security
• uses internal and external research to understand member needs for advice with respect to the specific subject area
• develops, coordinates and maintains USAA's advice point-of-view, on a specific subject, to support identified member needs
• coordinates with lines of businesses and other internal partners to ensure alignment of points-of-view
• collaborates within a matrixed environment to ensure availability of USAA's point-of-view to members and employees through appropriate channels
• monitors current relevant member insights, competitive intelligence, industry and economic outlooks/trends, as well as regulatory and legislative issues
• assesses impacts of these insights, trends and issues as they pertain to our points-of-view
• leads the appropriate updates of USAA's points-of-view and scenarios
• ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Advice Director

Strategy

• Provide strategic leadership to help lead and influence a LOB/staff business area toward profitable growth
• Lead internal consulting projects and collaborate with leadership on strategic decisions
• Communicate and align the organization's strategy to senior management and stakeholders
• Monitor and assess external trends and communicate insights to leadership
• Mentor and develop junior teammates

Strategy Director

Data Scientist

• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
• Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
• Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes, and assists peers with composing, technical documents for knowledge persistence, risk management, and technical review audiences.
• Assesses business needs to propose/recommend analytical and modeling projects to add business value.
• Works with business and analytics leaders to prioritize analytics and modeling problems/research efforts.
• Builds and maintains a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data.
• Translates complex business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations.
• Manages project milestones, risks, and impediments.
• Escalates potential issues that could limit project success or implementation.
• Develops best practices for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards.
• Maintains expertise and awareness of cutting-edge techniques.
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Serves as a mentor to junior data scientists in modeling, analytics, and computer science tasks.
• Participates in internal communities that drive the maintenance and transformation of data science technologies and culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Marketing Data Scientist

Designer

• Drives the definition of business problems, design requirements, and demonstrates a solution's potential success for moderately complex projects.
• Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
• Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
• Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
• Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.
• Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.
• Mentors developing designers across the Design Community.
• Provides constructive day-to-day feedback to team members.
• Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.
• Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Designer

Compliance

• Provide second-line independent oversight and advisory support to ensure business products and services comply with regulatory requirements
• Support execution of a comprehensive P&C compliance strategy
• Coordinate market conduct examinations and data calls
• Ensure projects align with regulatory and legal requirements
• Reviews implementation planning for new laws and regulations
• Collaborate with various departments including Underwriting, Claims, State Management, Enterprise Licensing and Legal

Senior Compliance Risk Manager – Property and Casualty

Business Operations

• Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
• Manage the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Develop communication plans for customers and internal stakeholders.
• Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stay current with emerging technologies and evaluate business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provide mentorship and guidance support for team and applicable business partners.
• Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

Senior Business Process Owner

• Contribute to the design and evolution of user‑centered experiences across authentication, credential management, and profile recovery
• Work closely with senior designers, product managers, engineers, and security partners, to help deliver clear, intuitive user experiences
• Assist in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment
• Demonstrate the value of design by working with team members to craft, iterate, and deliver solutions that align with member needs
• Identifies and documents business problems to help shape a solution for moderately complex cross-organizational projects
• Contributes ideas and embed facilitates with cross-functional stakeholders during human-centered design sessions and group discussions
• Collaborates with team members to ensure work meets agreed upon business requirements
• With guidance, provides support during all parts of their workstream from discovery to implementation of design artifacts and prototypes
• Supports human-centered research efforts and the synthesis of research findings in order to determine a direction that aligns with member and employee needs
• Creates and documents design assets with guidance, leveraging competency in interaction design, visual design and/or content design
• Participates in critiques and design reviews to offer and receive relevant and focused feedback
• Demonstrates a foundational understanding of human-centered and service design principles and methodologies
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Designer – Intermediate Level

• Facilitate strategic and operational planning and implementation processes to ensure that management is knowledgeable of process, goals, objectives and strategies.
• Lead the coordination and documentation of progress toward achievement of business goals, objectives, strategies and action plan results.
• In partnership with Corporate Communications and the Chief of Staff team, define and set objectives and content of messages to be communicated in concert with EMG and/ or the Executive Council member's guidance, corporate mission and objectives, as well as the objectives of employee, member, and public communications.
• Evaluate and influence relevance of messages for intended audience and ensure consistency and accuracy for communication efforts across the team; identifies and implements innovative communication tactics.
• Provide advice and guidance and negotiate approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
• Support and advise management through research and analysis of internal/external business data including industry best practices and competitive information.
• Responsible for the development, coordination and timely submission of relevant EC and Board/Council/Committee driven requirements.
• Provide oversight and support to project teams in development and implementation of employee CoSA events and business conferences.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.