USAA

Data Analyst

• Demonstrates industry leading practices and experienced analytical rigor to lead assessments of risks and opportunities across the Bank’s consumer portfolios and translate results into strategic solutions.
• Leads resilient, risk/return optimized, well governed Bank risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and succinctly communicating insights to diverse and senior leader audiences.
• Applies expert knowledge to implement advanced quantitative analysis across departments and programs.
• Leads development of nuanced qualitative analysis that brings structure and clarity to ambiguous and challenging bank or enterprise problems.
• Provides effective challenge to risk proposals in designated risk area of credit, market, operations, product, strategic, through detailed research and vetting, using banking product, regulatory, and industry knowledge and critical thinking skills to ensure strong portfolio performance outcomes.
• Responsible for and leads the design and implementation of effective risk management frameworks that enable strong identification, measurement, and mitigation of risk in a complex environment.
• Leads the development and maintenance of comprehensive risk reporting suite in support of management and committee oversight of existing and emerging risks.
• Applies analytically derived insights to implement strategic decisions with significant impact to business results.
• Efficiently leads work results by providing thought leadership, coaching, and mentoring to team members regarding analytics and risk management.
• May lead implementation of advanced credit and/or financial modeling infrastructure.

Credit Risk Analytics Manager Lead – Reserving, Loss Forecasting, Stress Testing

Support Engineer

• Provides moderately complex operational support on current processes
• Validates information for moderately complex processes
• Participates in planning, research, analysis, development, and implementation of applications and processes
• Gathers information for moderately complex processes and analyzes data
• Ensures risks associated with business activities are identified, measured, monitored, and controlled

Business Support Analyst – Mid-Level

Security Engineer

• Provide technical consultation and guidance to the business for the interpretation and assessment of information security risk for projects, technologies, and environments
• Integrate risk management strategies and educate risk owners across the enterprise on information security requirements and best practices
• Evaluate, administer, and implement systems, policies and processes which serve to enhance the mitigation, reporting, and analysis of Information Security risk
• Stay current on the latest Information Security risks
• Leads peers and junior team members in the execution of Information Security domain activities while anticipating efforts that will impact their team
• Develops, publishes, maintains and/or interprets complex Information Security governance requirements (e.g. policies and standards)
• Designs, develops and optimizes repeatable methods and measurements for Information Security risk management program
• Performs security risk assessments of complex projects, new technologies, environments, business partners and third parties
• Influences Information Security risk management strategies; educates and consults with risk owners on best practices
• Consults across the enterprise (advice, guidance and assistance) on Information Security risk; guides the strategic security direction of USAA technical projects, initiatives and other special projects
• Recommends risk treatment options for technical projects, initiatives and other special projects
• Responds both verbally and in writing to moderately complex inquiries and periodic exams from both internal control partners (e.g. legal, compliance, audit, risk) and external control partners (e.g. regulators, external auditors, third parties)
• Ensures process owners identify, develop and test Information Security controls for risk mitigation effectiveness
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Info Security Advisor

Director

• accountable for the strategy, design, delivery, maintenance, and support of all data and analytics capabilities and technical solutions for USAA’s P&C insurance business
• demands close partnership with senior IT and Business executives within P&C and across the Association to drive innovation and achieve strategic objectives
• strategic leadership
• Agile delivery & execution
• business acumen & partnerships
• operational excellence
• workload management and prioritization duties in support of operations for the functional area assigned
• applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives
• develops functional policies, procedures and guidelines
• identifies opportunities and facilitates major improvements to processes and systems
• ensures that the assigned application group develops processes and tools that contribute to the company business objectives
• ensures compliance with corporate social responsibility, environmental and technical policies and applicable standards and legislation
• oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks
• collaborates with CTO, Infrastructure and IT Security to ensure application security
• establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities
• serves as financial steward for the organization and manages relationships with major vendors and service providers
• collaborates with other leaders and/or stakeholders to develop an application development strategy that aligns with business strategy, adds value and is within budget constraints
• responsible for team’s adherence to SDLC and applicable controls

Executive Director, P&C Data & Analytics Delivery

Underwriter

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims
• Participates in the development of fraud prevention strategies
• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures
• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims
• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools
• Makes recommendations within defined authority guidelines
• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome
• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention
• May serve as a resource team member on specific matters through demonstrated skill or training
• Assists with the delivery of fraud awareness training initiatives in a defined environment
• Handles CAT duty responsibilities as business requires
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

P&C SIU Underwriting Investigator

Vice President

• Partner with key stakeholders on the definition, prioritization and delivery of key member insights research
• Engage with research professionals to create an environment where every employee can achieve their potential
• Lead the development of leading-edge research/ insights capabilities
• Enhance action planning to help USAA win in the market, serve and retain more members
• Build and lead high performing teams that deliver exceptional results through coaching, mentoring and matrix management
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

AVP, Member Insights

Software Engineer

• Independently designs scalable IT system infrastructure, provides oversight and priority for system change – reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities.
• Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems.
• Leads analysis of end-to-end system failures to identify opportunities across multiple systems.
• Makes recommendations to business leaders on best solutions.
• Independently experiments with new patterns and technologies.
• Helps establish and improve engineering best practices, concepts, and patterns with peers and the business.
• Understands the customer and proactively identifies innovative solutions and ideas for the product/business.
• Mentors’ engineers, coach engineers on design, development, and maintenance of systems.
• Develop software defined infrastructure in code in CI/CD Pipelines
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Mainframe CICS Systems Programmer – Part Time

Analyst

• Uses intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and resolves appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Mid Level Decision Science Analyst – Member Value

Business Intelligence Developer

• Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers.
• Identifies and interprets trends and patterns in datasets to locate influences.
• Creates specifications for reports and analysis based on business needs and required or available data elements.
• May participate in consultation to users and lead multi-functional teams to address business issues.
• Prototypes' solutions for displaying information based on business needs.

Senior Business Intelligence Analyst – Member Value

Insurance

• Support reinsurance processes, claims processing, treaty administration, financial reporting, and audit support
• Manage reinsurance risk and ensure regulatory compliance
• Collaborate with business partners for decision-making
• Participate in special projects and identify process improvements
• Develop and maintain processes, procedures, and tools related to reinsurance
• Prepare reinsurance financial, management, and regulatory reports
• Interpret treaty details and ensure compliance

Reinsurance Analyst II

Operations

• Manage and be accountable for property, and other claims operations member service teams
• Responsible for leading execution change management, claims strategies, leader development and technology adoption
• Drive execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams
• Select, develop, lead and hold managers accountable for serving members and providing appropriate solutions
• Consistently coach managers on claims handling, inspecting and reviewing quality of claims and responding to issues
• Responsible for achievement of assigned goals, objectives and scorecard deliverables
• Plan, coordinate, and control the resources to deliver the appropriate claims service
• Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act
• Provide guidance on technical matters, supervise claims reserves and extend settlement authority
• Identify trends and develop action plans as appropriate
• Encourage a high performance team that works to deliver exceptional experiences to the members and achieve outstanding results

Director, Claims Operations – Property Complex

Compliance

• Partners with key team members in the business to identify, assess, aggregate and document risk and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations
• Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership
• Contributes to the implementation of new risk and compliance policies, practices, appetites, and solutions to ensure well-rounded understanding and management of risks according to industry standard process
• Implements assigned risk or compliance activities in accordance with enterprise policies and procedures
• Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges
• Reviews laws and regulations for business impact and makes proposals for awareness and action
• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations
• Performs work on risk and compliance processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report risks
• Applies knowledge to assess data and produce analytical insights to understand business objectives, drive business decisions and influence solution strategies
• Actively contributes in multi-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events
• Contributes to stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners

Risk and Compliance Advisor – Mid Level

• Identifies and refines key business assumptions and hypotheses around line of business strategy factoring in recommendations from analysts.
• Supports peer analysts in developing the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
• Leverages data-driven problem-solving techniques to manipulate and interpret business results.
• Assists with translating findings into insights for strategy management and execution.
• Prepares supporting data and detailed material that helps communicate the significance of the strategic insights to senior leaders and other stakeholders.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Strategy Analyst – Intermediate Level

• Partners with key team members in the business to identify, assess, aggregate and document risk and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations
• Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership
• Contributes to the implementation of new risk and compliance policies, practices, appetites, and solutions to ensure well-rounded understanding and management of risks according to industry standard process
• Implements assigned risk or compliance activities in accordance with enterprise policies and procedures
• Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges
• Reviews laws and regulations for business impact and makes proposals for awareness and action
• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations
• Performs work on risk and compliance processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report risks
• Applies knowledge to assess data and produce analytical insights to understand business objectives, drive business decisions and influence solution strategies
• Actively contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events
• Contributes to stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners

Risk and Compliance Advisor I – Risk and Control Testing

Product Manager

• Define and lead the product vision, strategy, and roadmap for leveraging Generative AI to directly support insurance agents in real-time during customer calls.
• Proven experience in identifying and automating manual processes through digital solutions.
• Strict adherence to and management of the product lifecycle, from ideation and development to launch, iteration, and end-of-life.
• Attracts, selects, and develops a Digital or Technical Product Management team in the attainment of product and experience goals and objectives.
• Manages day to day activities of the Digital or Technical Product Management team or and actively manages resources to ensure optimal efficiency and effective delivery.
• Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.
• Sets new Product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
• Applies product management expertise in state-of-the-art digital and technology domains.
• Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
• Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
• Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
• Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.
• Collaborates with and influences senior leaders, Digital or Technical Product Managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.