Product Development Director – Modernization

USAA

Director of Product Development at USAA leading innovative digital product development and launching new offerings to support members' needs. Collaborating with teams to ensure compliance and effectiveness in product performance.

Posted 5/22/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesLead💰 $127,310 - $243,340 per yearWebsite

About the role

Key responsibilities & impact

Responsible for development of digital first products supporting the needs and risks of USAA Members
Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope.
Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market.
Develop recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).
Generate creative product and coverage solutions for members needs to ensure a dynamic product development pipeline exists.
Conduct complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
Develop and communicate the new product value proposition for individual products.
Ensure sales support is delivered to all distribution channels so that the new product is properly positioned to members.
Lead the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch.
Coordinate with relevant control partners to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

Requirements

What you’ll need

Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience may be substituted in lieu of degree.
Minimum 8 years’ relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
Extensive experience in developing, deploying and supporting products and/or integrated suite of products.
Experience working through agile product development process, managing multiple products simultaneously.
Knowledge and application of Product Development Life Cycle (PDLC).
Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping.
Navigates through ambiguous contexts with confidence.
Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product developmentproduct performance metricsdata analysisqualitative researchquantitative researchhypothesis testingprototypingagile product developmentProduct Development Life Cycle (PDLC)creative problem solving

Soft Skills

leadershipcommunicationorganizational skillsproblem framingnavigating ambiguitycollaborationstrategic thinkingdecision makingcreativityadaptability