Director, Quality Assurance – Claims

USAA

. Lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting.

Posted 5/23/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesLead💰 $127,310 - $236,250 per yearWebsite

About the role

Key responsibilities & impact

Lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting.
Oversee the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met.
Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence.
Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures.
Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA.

Requirements

What you’ll need

Bachelor’s degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree)
8 or more years progressive claims experience in the insurance industry.
3 or more years of quality assurance/control direct team lead or management experience.
4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs.
Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices.
Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions.
Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automated quality assuranceanalyticsreportingbusiness requirements developmentvalidation strategiesquality improvementquality controlroot cause analysistesting programscompliance regulations

Soft Skills

leadershipteam motivationcollaborationinfluencing decisionscritical thinkingresults-oriented mindsetstrategic planningexecutioncommunicationinterpersonal skills