US Foods

Customer Support

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
• Coordinate same-day deliveries and pickups for customers.
• Process pickup requests from customers and National Sales team.
• Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Customer Service Representative – National Sales

Sales

• The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools.
• Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as Operations, Credit & Transportation.
• Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
• Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary.
• Provide administrative support to Territory Managers and District Sales Managers, as needed.
• Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.
• Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external.
• Contact customers for orders, add-ons, etc.
• Promote Customer engagement with US Foods.com as a source for order entry and Value added Services
• Maintain knowledge of systems including US Foods On Line, Salesforce.com, Edge, PRISM, Retalix, EPS, DCT, SODS, CDMR, Tandem etc.
• Take personal responsibility for continued professional development.
• Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge.
• Provide administrative support to Territory Managers and Sales Management to process credits, etc.
• Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
• Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.

Sales Coordinator, Bilingual Mandarin

Financial Planning and Analysis

Director of Finance Selling Margin serves as financial business partner to Senior Leadership Teams within Finance, Revenue Management, and Pricing.
Leads planning, reporting, forecasting processes for Selling Margin, including driver-based assumption development, target modeling, and initiative assessments.
Drive accountability with functional leaders to meet financial and operational objectives; provide actionable insights into margin performance across enterprise.
Hybrid role: combination of three onsite days per week and the rest remote.
Strategically partner with functional leaders to develop short and long-term financial and operational business initiatives that drive improved margins, and lead implementation.
Support senior leadership and business partners evaluating and communicating operating performance including monthly results.
Engage with cross-functional stakeholders to ensure performance reporting provides key insights to business drivers and recommendations for opportunities or corrective actions.
Build, develop, and maintain data models, reporting systems, data automation systems, and dashboards; focus on continuous improvement.
Foster strategic relationships with key financial stakeholders including Field Finance, Controllers Group, financial ELT and SLT.
Lead functional financial planning, analysis, and reporting processes including AOP, Forecast and LRP.
Conduct ad-hoc analysis and modeling as needed; conduct in-depth analysis of market share performance, pricing trends, market dynamics, and competitive landscape.
Leads a Manager and Sr Analyst; internal relationships with Senior Leaders in Finance, Revenue Management, Pricing.

Director of Finance, Selling Margin

Affiliate Manager

Regional Asset Protection Business Partner

Product Specialist

• Drive penetration and growth of assigned categories through consultative sales activities with targeted customers both independently and with Territory Managers.
• Provide product expertise and sales support for all aspects of the category including promotional opportunities, product information, suggested pricing, competitive information, and menu ideas prioritized for top penetration opportunities to achieve Market/Area case growth objectives for category, as well as, realize Exclusive Brand (EB) conversion opportunities.
• Drive KPIs across fresh categories (including sales case growth, category penetration, EB penetration, and TM feedback) and competitive market pricing; work with TMs to refine product offering, order guides, and potential pricing for new accounts.
• Support category specific product conversion activities, and new item sales opportunities based upon product margins, features, and benefits.
• Assist TMs in opening new accounts with highest potential; accompany TMs on high potential accounts’ visits to provide specific product expertise.
• Train TMs, focusing on top penetration priorities and utilizing hands-on product and printed materials during monthly sales meetings and one-on-one opportunities in the field; coach TMs during ride-alongs.
• Develop and present selling and relevant training materials in conjunction with Category Management and Training functions.
• Demonstrate product use and/or menu applications at Market/Area and Customer locations providing consulting expertise to customers on the key product considerations, product features/benefits, and usage/preparation of the product.
• Assist in category growth by acquiring and providing marketing intelligence and customer feedback on product offerings, pricing, trends and innovations in the market; provide input into marketing / selling materials and events at the Market/Area and assist Category Management with sourcing and inventory requirements.
• Promote and provide business solutions to top customers, passing potential leads to Business Solutions’ team and facilitating a smooth transition.
• Answer (limited) product questions from the TMs via phone or email.
• Provide (limited) support to TMs in selling activities for non-prioritized opportunities.
• Other duties as assigned by manager

Fresh Product Specialist

Supply Chain

• Hosts all pre-deployment activities and conducts market needs assessment to evaluate market readiness for implementation
• Deploys standardized, configurable plays for Supply Chain developed by SRT team
• Coaches field leadership in play execution to ensure plays are adhered to as written, executed consistently, and delivered on-time
• Leads all implementation activities at the deploying markets(s) (Warehouse, Transportation, Sales, Customer Service, etc)
• Drives all project related activities of deployment (inform through execution) ensuring compliance to the prescribed playbook
• Prepares impact/gap analysis and facilitates workshops to document current state vs future state and documents processes related to the deployment project
• Trains local Supply Chain leadership to expert user status for their specific roles
• Partners with SRT team to ensure accuracy and consistency of play execution
• Works closely with local leadership teams to identify and remove barriers to success
• Maintains performance scorecards to track development and execution of plays
• Collects, consolidates, and cascades feedback upward from field to function leaders
• Shares best practices and feedback from field to Supply Chain leadership to ensure it’s included in playbook revisions
• Provides weekly deployment status updates and conducts weekly status calls
• Updates deployment process documentation, including workflows, RACI charts and procedures
• Conducts deployment analysis to ensure all personnel are trained to post deployment self-sustainability
• Other duties as assigned

Sr. Supply Chain Strategic Initiatives Manager (Remote with Travel)

Manager

• Lead Internal Audit in meeting the department objectives and to help ensure the Company achieves its overall business objectives.
• Participate in developing Internal Audit strategies, methodologies, risk assessment, audit plan and reporting.
• Manage an assortment of projects including operational and financial audits, SOX 404 compliance, investigations, special projects, management requests, data analysis, etc.
• Manage senior and staff auditors to execute audit plan.
• Ability to deal with ambiguity and work in a highly changing environment is critical.
• This position has been segmented as hybrid meaning there is a combination of three onsite days per week and the rest remote.
• Responsibilities: Participate in performing high level risk assessments and annual audit planning to determine audits to be conducted.
• Oversees general progress and results of multiple audit projects.
• Finalizes audit reports prior to delivery for final quality review by Senior Manager or VP Internal Audit.
• Recognized as subject matter expert by management and audit team.
• Provides advice to management to resolve issues and contributes knowledge of best practices.
• Understands the business best practices and uses expertise to provide quality audit recommendations.
• Performs training for all department staff, seniors and other company employees on business best practices, internal controls and technical accounting.
• Makes decisions on time, money, resources for multiple projects; begins to oversee overall department workload and prioritizes projects.
• Prepares and presents reports for senior management and audit committee.
• Participates in development of department strategies, methodologies, risk assessment and reporting.
• Other duties as assigned by manager SUPERVISION: Manages Accounting/Finance intern, FLDP Associate, Staff Auditor