US Foods

Sales Coordinator, Bilingual Mandarin

US Foods

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $19 - $21 per hour

Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools.
  • Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as Operations, Credit & Transportation.
  • Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
  • Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary.
  • Provide administrative support to Territory Managers and District Sales Managers, as needed.
  • Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.
  • Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external.
  • Contact customers for orders, add-ons, etc.
  • Promote Customer engagement with US Foods.com as a source for order entry and Value added Services
  • Maintain knowledge of systems including US Foods On Line, Salesforce.com, Edge, PRISM, Retalix, EPS, DCT, SODS, CDMR, Tandem etc.
  • Take personal responsibility for continued professional development.
  • Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge.
  • Provide administrative support to Territory Managers and Sales Management to process credits, etc.
  • Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
  • Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.

Requirements

  • High School diploma or equivalent required; Bachelor’s degree preferred.
  • At least three (3) years of previous customer service experience required.
  • Food service distribution experience preferred.
  • Previous sales experience preferred, but not required.
  • Working knowledge of CRM tools is a plus (especially Salesforce.com).
  • Strong verbal communication and interpersonal skills and solid problem resolution ability required.
  • Customer service orientation with ability to influence/persuade customers to purchase products.
  • Able to process multiple issues simultaneously, driving them to successful resolution.
  • Working knowledge of Microsoft Word, Excel and Outlook required.
  • Bilingual in Mandarin/English is required for this role.