URUS Group

IT Support Analyst

URUS Group

full-time

Posted on:

Origin:  • 🇺🇸 United States • Wisconsin

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Job Level

JuniorMid-Level

Tech Stack

AzureTCP/IP

About the role

  • Provide remote and on-site technical support for staff, including O365, Windows 11, hardware, and peripherals.
  • Manage user accounts, including onboarding, offboarding, and account changes.
  • Respond to staff support requests, determine the extent of support needed, and investigate and resolve issues.
  • Participate in hardware lifecycle management and assist with administrative tasks related to system and infrastructure maintenance.
  • Troubleshoot helpdesk-reported issues and implement solutions.
  • Perform other duties as assigned by the supervisor.
  • Based out of Madison, WI office; required in office at least twice per week and occasional travel to locations throughout North America.

Requirements

  • Completion of an IT-related technical program from a recognized college or university.
  • Microsoft Certified Information Technology Professional (MCITP) in Windows Desktop products (or equivalent).
  • 2-5 years of proven experience in information technology.
  • Customer service-oriented with good interpersonal and communication skills.
  • Strong technical and logical problem-solving skills.
  • Knowledge of desktop equipment, hardware, software products, and related applications (preference for experience with Microsoft InTune and AutoPilot).
  • Experience with anti-virus and malware removal tools.
  • Experience with Microsoft Active Directory and Azure-based networks.
  • Proficiency in Windows 11, Microsoft Windows Server 2019/2022, including patching and maintenance.
  • Experience with desktop software configuration and Office 365 rollouts.
  • Proficiency in Office 365 applications, including OneDrive, SharePoint, and Teams.
  • Ability to write and edit business and technical documents.
  • Ability to resolve and escalate problems quickly and efficiently.
  • Proven success in handling conflicting demands and priorities.
  • Proactive approach to resolving technical problems.
  • Highly motivated and works well independently and in a team environment.
  • ITIL, CompTIA A+/ITF+/Network +, Azure Fundamentals preferred.
  • Valid driver’s license, passport, and reliable vehicle; ability to travel occasionally throughout North America.