VC3

IT Systems Engineer I

VC3

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AzureCitrixCyber SecurityDNSGoTCP/IPVMware

About the role

  • Receive and respond to escalated service requests, incidents and change requests in a timely manner
  • Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
  • Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
  • Expertise with Active Directory and Group Policy Management
  • Strong background working in Microsoft 365 Partner Center/Entra ID
  • Identify recurring issues and initiate problem tickets for them
  • Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
  • Participate in the on-call rotation (1 week every 3-4 months)
  • Additional duties as required

Requirements

  • 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
  • 2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare
  • CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired
  • Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
  • Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
  • Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
  • Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingvirus removalmalware removalphishing remediationActive DirectoryGroup Policy ManagementWindows ServiceTCP/IPDHCPDNS
Soft Skills
problem-solvingcommunicationteamworkresponsibilitycontinuous improvementcuriositycustomer serviceinitiativeadaptabilityattention to detail
Certifications
CompTIA Network+CompTIA A+Microsoft 365 certificationAzure certification