Account Executive

• Own the full sales cycle from cold outreach to close and perform sales functions which result in increased utilization of VC3’s products and services
• Outreach and source prospects through curated lists and cold calling
• Attend networking events, trade shows and create a presence in the community
• Build relationships with decision makers and connect problems with solutions to successfully develop new accounts in assigned markets
• Develop sales presentations, quotes, and proposals
• Prepare accurate and thorough sales and business activity reports

Sales Executive – New Business

• - Own the full sales cycle from cold outreach to close and perform sales functions which result in increased utilization of VC3’s products and services
• - Outreach and source prospects through curated lists and cold calling
• - Attend networking events, trade shows and create a presence in the community
• - Build relationships with decision makers and connect problems with solutions to successfully develop new accounts in assigned markets
• - Develop sales presentations, quotes, and proposals
• - Prepare accurate and thorough sales and business activity reports

Strategy

• Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use.
• Act as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• Lead the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those clients.
• Explain risks and liabilities to clients about their technology state and decisions, and if appropriate documenting the client’s decisions to manage VC3 risk and liability.
• Respond to client communications within the SA’s scope, or to connect the client with a more appropriate resource for those needs in a timely manner or advising a client of an expected timeline or future meeting where they will address the client’s need.
• Gather or review feedback, audit outcomes, evaluations, alignment with standards and best practices, and other relevant data associated with the client to understand their current state.
• Lead the development and progress of client’s technology road map and IT budget
• Support prioritization, management, forecasting, renewal, and delivery of VC3 solutions to their assigned clients, as well as education of clients on those solutions.
• Support the onboarding of new clients, assisting in expectation setting and relationship building with the key decision makers involved.
• Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. The expectation is that these meetings will drive alignment to our standards, report on roadmap and progress, outline next steps and get client approval on them.
• Understand and provide the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the client.
• Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.
• Identify areas where new technology solutions are needed by clients or capture where other internal teams identify that need.
• Maintain awareness and understanding of client industries sufficient to provide sound guidance on technology investment options.

Strategic Advisor – Municipal IT

Scrum Master / Agile Coach

• The Scrum Master serves as a servant leader and facilitator for Agile development teams, ensuring Agile principles and frameworks (Scrum/Kanban) are effectively applied to deliver high-quality solutions and predictable outcomes.
• This role partners with product owners, developers, and stakeholders across departments to remove impediments, foster team accountability, and drive continuous improvement.
• The Scrum Master also plays a key role in maintaining transparency, alignment, and process consistency across projects.

Scrum Master, Agile Facilitator

• Understand and follow The VC3 Way—our set of standards and processes that ensure predictable, consistent results.
• Facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews/demos, and retrospectives.
• Partner with product owners to refine and manage the backlog, ensuring sprint goals are clear and achievable.
• Protect the team from distractions and maintain focus on committed work.
• Monitor task progress and compliance with Agile tools (Azure DevOps/TFS, Jira, or equivalent).
• Track and communicate sprint and release progress to stakeholders.
• Foster collaboration, accountability, and conflict resolution within the team.
• Coach team members on Agile values, practices, and continuous improvement.
• Support release planning and cross-team coordination.
• Ensure compliance with applicable security and process requirements.
• Perform capacity planning and resource forecasting.
• Maintain sprint dashboards and performance metrics for visibility and accountability.
• Facilitate the prioritization and resolution of defects and bugs.
• Assist with internal and external communication to improve transparency.
• Contribute to organizational Agile adoption and maturity initiatives.
• Continue education in Agile practices and related disciplines.
• Perform special projects or duties as assigned.

Artificial Intelligence

• - Develop and own VC3-wide AI, automation, and data strategy.
• - Establish governance frameworks for AI ethics, compliance (CMMC, CJIS, HIPAA), and data security.
• - Partner with the Senior Leadership Team to embed AI into core service lines and accelerate modernization.
• - Drive automation and AI adoption across NOC, SOC, service desk, and back-office functions
• - Automate end-to-end workflows across the business areas to improve operational efficiency
• - Client-facing - AI assistants (MS Copilot initially) that are built by VC3 and delivered to clients as Offerings/services (tools they directly use in their business).
• - Develop sector-specific AI solutions, including: - Municipal: AI solutions that enable the workforce to boost productivity, collaboration, and communication and for citizens for improved public services. - CMMC: Automated compliance evidence collection, continuous risk scoring.
• - Partner with sales and delivery teams to commercialize AI and data offerings.
• - Build AI adoption frameworks and maturity roadmaps for clients.
• - Engage directly with municipal leaders and compliance stakeholders through industry conferences, municipal events, and client forums to advocate for AI adoption and represent the MSP as a thought leader.
• - Design and implement a secure, scalable data architecture across the organization.
• - Establish enterprise-wide data quality, compliance, and accessibility standards.
• - Promote a culture of data-driven decision-making and literacy.
• - Establish reporting standards across AI, automation, and data initiatives to ensure consistency, transparency, and executive visibility.
• - Partner with the Senior Leadership Team (SLT) to gather reporting requirements and align metrics to business objectives.
• - Design and oversee the development of Power BI dashboards for internal leadership, board reporting, and client-facing insights.
• - Ensure reporting frameworks track adoption, efficiency gains, compliance readiness, and revenue growth tied to AI initiatives.
• - Forge strategic partnerships with AI/ML vendors, compliance specialists, and municipal leagues.
• - Monitor emerging trends in AI, automation, and data, ensuring VC3 remains well-positioned for the future.
• - Engage directly with municipal leaders, SMB owners, and compliance stakeholders through industry conferences, municipal events, and client forums to advocate for AI adoption and represent VC3 as a thought leader.

AI & Data Solutions Lead

• Develop and own VC3-wide AI, automation, and data strategy.
• Establish governance frameworks for AI ethics, compliance (CMMC, CJIS, HIPAA), and data security.
• Partner with the Senior Leadership Team to embed AI into core service lines and accelerate modernization.
• Internal-facing - AI assistants that VC3 uses internally (to make our teams more efficient, strategic, and automated).
• Drive automation and AI adoption across NOC, SOC, service desk, and back-office functions
• Automate end-to-end workflows across the business areas to improve operational efficiency
• Deploy Copilot AI assistants to begin, and Advanced LLM based Agents as we mature
• Client-facing - AI assistants (MS Copilot initially) that are built by VC3 and delivered to clients as Offerings/services (tools they directly use in their business).
• Develop sector-specific AI solutions, including: Municipal: AI solutions that enable the workforce to boost productivity, collaboration, and communication and for citizens for improved public services.
• CMMC: Automated compliance evidence collection, continuous risk scoring.
• Partner with sales and delivery teams to commercialize AI and data offerings.
• Build AI adoption frameworks and maturity roadmaps for clients.
• Engage directly with municipal leaders and compliance stakeholders through industry conferences, municipal events, and client forums to advocate for AI adoption and represent the MSP as a thought leader.
• Design and implement a secure, scalable data architecture across the organization.
• Establish enterprise-wide data quality, compliance, and accessibility standards.
• Promote a culture of data-driven decision-making and literacy.
• Establish reporting standards across AI, automation, and data initiatives to ensure consistency, transparency, and executive visibility.
• Partner with the Senior Leadership Team (SLT) to gather reporting requirements and align metrics to business objectives.
• Design and oversee the development of Power BI dashboards for internal leadership, board reporting, and client-facing insights.
• Ensure reporting frameworks track adoption, efficiency gains, compliance readiness, and revenue growth tied to AI initiatives.
• Forge strategic partnerships with AI/ML vendors, compliance specialists, and municipal leagues.
• Monitor emerging trends in AI, automation, and data, ensuring VC3 remains well-positioned for the future.
• Engage directly with municipal leaders, SMB owners, and compliance stakeholders through industry conferences, municipal events, and client forums to advocate for AI adoption and represent VC3 as a thought leader.

Accounts Receivable

• Oversee the day-to-day operations of the accounts receivable department, including collections, credit evaluation, and cash application.
• Monitor aging reports, proactively manage past-due accounts, and lead resolution efforts for disputed invoices.
• Develop and maintain AR reporting dashboards using Excel (e.g., pivot tables, VLOOKUPs, basic formulas).
• Create and deliver PowerPoint presentations summarizing AR performance, aging trends, cash flow impact, and risk analysis for executive meetings.
• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
• Collaborate with cross-functional teams (Customer Relationship Magers/Service Delivery) to improve customer experience.
• Assist with month-end closing procedures and support audit requirements related to receivables.
• Act as the primary escalation point for the AR team, leading customer account reconciliations and resolving high-priority or complex customer issues in a timely and effective manner.
• Oversee all people management responsibilities for the AR team, including 1x1s, performance management, workforce planning, recruitment, and employee-related matters
• Continuously evaluate and improve AR processes, systems, and internal controls.
• Additional Responsibilities: Maintain accurate and real time timesheets.
• Provide mentoring and feedback to direct reports.
• Where necessary, escalate complicated issues to a more senior resource or other appropriate teams.
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings.
• Attend and actively participate in training & team meetings as required.
• Ensure work aligns with VC3 standards.
• Assist VC3 team members as required.
• Maintain constant and clear communication with colleagues.
• Collaborate with all VC3 departments to maximize client satisfaction.
• Continuously provide feedback to help improve processes and procedures to provide superior service.
• Provide or facilitate timely responses and guidance to client requests.
• Maintain documentation, processes, and standards through the change management processes.
• Maintain an in-depth knowledge of the products and services that are offered.
• Additional duties as required

Accounts Receivable Manager

• Oversee the day-to-day operations of the accounts receivable department, including collections, credit evaluation, and cash application.
• Monitor aging reports, proactively manage past-due accounts, and lead resolution efforts for disputed invoices.
• Develop and maintain AR reporting dashboards using Excel (e.g., pivot tables, VLOOKUPs, basic formulas).
• Create and deliver PowerPoint presentations summarizing AR performance, aging trends, cash flow impact, and risk analysis for executive meetings.
• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
• Collaborate with cross-functional teams (Customer Relationship Magers/Service Delivery) to improve customer experience.
• Assist with month-end closing procedures and support audit requirements related to receivables.
• Act as the primary escalation point for the AR team, leading customer account reconciliations and resolving high-priority or complex customer issues in a timely and effective manner.
• Oversee all people management responsibilities for the AR team, including 1x1s, performance management, workforce planning, recruitment, and employee-related matters.
• Continuously evaluate and improve AR processes, systems, and internal controls.
• Maintain accurate and real time timesheets.
• Provide mentoring and feedback to direct reports.
• Where necessary, escalate complicated issues to a more senior resource or other appropriate teams.
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings.
• Attend and actively participate in training & team meetings as required.
• Ensure work aligns with VC3 standards.
• Assist VC3 team members as required.
• Maintain constant and clear communication with colleagues.
• Collaborate with all VC3 departments to maximize client satisfaction.
• Continuously provide feedback to help improve processes and procedures to provide superior service.
• Provide or facilitate timely responses and guidance to client requests.
• Maintain documentation, processes, and standards through the change management processes.
• Maintain an in-depth knowledge of the products and services that are offered.
• Additional duties as required

• Understand and follow “The VC3 Way” set of standards and processes to produce predictable customer results
• Own the full sales cycle from cold outreach to close
• Successfully develop new accounts in assigned markets
• Perform sales functions to increase utilization of VC3’s products and services
• Build relationships with decision makers and connect problems with solutions
• Attend networking events, trade shows and maintain a presence in the community
• Outreach and source prospects through curated lists and cold calling
• Achieve minimum revenue and growth objectives
• Develop sales presentations, quotes, and proposals with minimal guidance
• Prepare accurate and thorough sales and business activity reports

Backend Engineer

• VC3, an innovative and growing IT services solution provider, headquartered in Columbia, SC is seeking to fill a Drupal Front End Developer l position to join our Web Development Team. As a Drupal developer, you will work with a team of designers and developers in creating and maintaining Drupal websites for municipalities.
• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
• Convert designs (from wireframes, prototypes, or mockups) into fully functional Drupal themes.
• Work closely with UI/UX designers to translate visuals into functional themes.
• Define and manage Drupal content types, paragraphs, fields, and taxonomies based on project needs.
• Setup and configure views display lists, grids, and other data formats based on filters and criteria.
• Place, configure, and style blocks to display static or dynamic content.
• Create and manage Drupal user roles and permissions.
• Ensure all applicable code written adheres to WCAG and industry standards.
• Create and manage navigation menus ensuring ease of use.
• Implement and style mega menus or other advanced navigational structures.
• Troubleshoot and resolve any front-end issues post-launch and/or after periodic site updates.
• Use version control systems like Azure DevOps to manage and document code changes.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Create and update documentation when changes or occur, or when discoveries are made
• Attend monthly training & team meetings as required.

Drupal Front-End Developer

Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business agility. The Sales Executive-New Business is responsible for successfully developing new accounts in assigned markets. Enjoy a competitive base salary that recognizes your value, coupled with uncapped commission potential that rewards your sales achievements. Our People: Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together. Our Core Focus: Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients. Your Growth: We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Systems Engineer

• *Candidates must be based in or near Midland, Texas to be eligible for this role.*
• The Systems Engineer I is primarily responsible for providing mid-level technical assistance and support to VC3 clients.
• Serve as an escalation point for Service Desk teams when higher technical expertise is required in diagnostics, isolating problems, and determining and implementing solutions within a moderate scope of support.
• Mentor and assist junior technicians.
• Understand and follow “The VC3 Way” set of standards and processes.
• Receive & respond to escalated service requests, incidents and change requests in a timely manner.
• Train and educate VC3 clients on technical standards.
• Troubleshoot and resolve issues with customer LOB applications, web browsers, Microsoft Office, general network connectivity including ISP, DHCP, DNS, wireless performance, remote access technologies (VPN, RDS, Citrix), operating systems on servers/desktops/laptops.
• Complete technical administrative tasks such as virus/malware removal, add/remove/change virtual server resources, AD/365/application password resets.
• Identify recurring issues and initiate problem tickets.
• Make recommendations for hardware and software improvements.
• Engage vendors, 3rd parties, and client SMEs as needed during troubleshooting.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
• Receive mentoring and feedback from Tier 2 Peers, Tier 3, and others.
• Escalate complicated issues to Tier 3 or other appropriate teams where appropriate.
• Review Tickets with Team Lead.
• Actively participate in Team Huddles, L10 Meetings, One on One Meetings, and other Team Meetings.
• Create and update documentation when changes occur or discoveries are made.
• Educate users on Process, Hardware, and Software.
• Answer incoming Service Desk phone calls and chats.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months).
• Additional duties as required.

IT Systems Engineer I

• The Systems Engineer I is primarily responsible for providing mid-level technical assistance and support to VC3 clients. An additional Systems Engineer I role is to serve as an escalation point for our Service Desk teams when a higher level technical expertise is required in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.\n• This is a hybrid role that would require being based in Memphis, Tennessee.\n• Our People: Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn’t just a buzzword here; it’s a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.\n• Our Core Focus: Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.\n• Your Growth: We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.