iT1

M365 Support Engineer I

iT1

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AzureCloudSwitchingTCP/IP

About the role

  • iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced M365 Support Engineer I to join our Consulting team.
  • iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category.
  • This role is an exciting opportunity to continue your career in the IT consulting and managed services world.
  • You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.
  • The M365 Support Engineer I is responsible for both internal and external facing responsibilities.
  • In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s Managed Service Customers.

Requirements

  • Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner, to provide best in class support for iT1’s Managed Service Clients.
  • Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.
  • Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.
  • Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
  • Maintains, monitors, and supports the infrastructure environment and/or facilities.
  • Coordinates and works on multiple cross-functional base work initiatives and projects.
  • Diagnoses and resolves complex hardware, software, and connectivity problems.
  • Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
  • Monitor’s ticketing queue and responds to service requests or incidents.
  • Installs, configures, and maintains approved hardware and software components.
  • Adjusts bandwidth on a daily or weekly basis.
  • Provides support for connectivity or related network/communication issues for the user community.
  • Act as an escalation point for level I and II engineers for Client issues
  • Engage in professional service projects as needed
  • Travel as needed to conduct on-site installations or site surveys related to infrastructure