Technician

• Provides support via phone, e-mail and chat to employees of corporate clients.
• Assists users in troubleshooting Outlook.
• Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).
• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
• Provides support for mobile devices including configuration and email sync.
• Handles 50-60 issues per day efficiently and appropriately.
• Maintains regular and punctual attendance.
• Utilizes Active Directory database to reset network passwords.
• Assists users in adding and changing network printers.
• Provides technical support for VPN connectivity issues.
• Controls user’s computers utilizing remote access tools.
• Troubleshoots remote access connectivity problems.
• Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with client service expectations.

Service Desk Technician I

Events

• Support the execution of high-quality internal and customer-facing events from concept to completion
• Focus on the operation and logistics of end-to-end event planning, vendor coordination, and onsite execution
• Own the planning and execution of 25 Trade Shows where iT1 exhibits and/or attends
• Own virtual webinars and events from start to finish and reconcile invoices in an accurate and timely manner
• Manage all aspects of event execution, including venue coordination, exhibitor registrations, sponsorship deliverables, booth logistics, shipping, vendor management, and on-site support
• Partner with Sales, Marketing, and Executive Leadership to maximize event impact and business outcomes
• Conduct post-event analysis, reporting, and ROI measurement to drive continuous improvement
• Build the registration platform, speaker preparation, event marketing, attendee communications, and post-event follow-up
• Proactively troubleshoot issues during planning and onsite to ensure flawless execution
• Track attendee engagement and performance metrics to improve future programs
• Maintain organized event data including files, contracts, and post-event reports
• Ensure all eligible events include partners with MDF funding
• Record all event costs for accuracy
• Assist in annual budget planning to forecast following year’s event schedule
• Collaborate with Marketing to improve operational efficiencies and enhance attendee experience
• Place shipment orders from warehouse inventory in a timely manner
• Assist with warehouse tracking for event inventory
• Research and place orders with SWAG vendor
• Be an asset to the Marketing department as needed and as time permits

Event Coordinator

Sales

• responsible for leading, scaling, and operationalizing the company’s Federal business with primary ownership of growth through SEWP VI and other strategic federal contract vehicles.
• Manage and develop the Federal Sales Team.
• Build a disciplined go-to-market strategy, expand agency and partner relationships.
• Drive capture and proposal execution, and ensure the business is positioned to win, deliver, and grow across civilian, defense, intelligence, and federal systems integrator markets.
• Report to iT1’s Chief Revenue Officer.

Vice President, Federal Sales

Systems Engineer

• iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Systems Engineer, IT Refresh Migrations to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.
• The Systems Engineer, IT Refresh Migrations is responsible for both internal and external facing responsibilities. In this position, you will be a part of our Field Services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, network troubleshooting, system administration, among other duties. You will ensure all assigned tasks are being completed in adherence to iT1 standards. This is a primarily remote position with some travel required.

Systems Engineer, IT Refresh Migrations

Security Analyst

• Monitor security tools and platforms for suspicious activity and potential threats.
• Investigate and triage alerts, respond to incidents, and document findings, root cause, and remediation actions.
• Serve as the primary operational interface between customers, MDR providers, and internal teams for security events and escalations.
• Coordinate incident response activities across MDR partners and internal teams.
• Communicate security incidents, risks, and remediation status to customers.
• Participate in incident reviews, RCA discussions, and customer meetings.
• Ensure MDR services align with customer SLAs and contractual requirements.
• Escalate critical risks and ensure timely resolution across stakeholders.
• Perform vulnerability assessments and coordinate remediation activities across environments.
• Identify and prioritize risks and recommend mitigation strategies to internal leadership and customers.
• Maintain and tune security tools including SIEM, EDR, firewalls, and intrusion detection/prevention systems.
• Analyze logs and telemetry to identify threats and improve detection capabilities.
• Develop and maintain security operations processes, SOPs, and incident response runbooks to support consistent and scalable service delivery.
• Create repeatable workflows for incident detection, escalation, and remediation.
• Continuously refine playbooks based on lessons learned and threat intelligence.
• Support onboarding of new customers by defining operational procedures.
• Partner with Help Desk and Infrastructure teams to build security awareness and operational readiness.
• Deliver training on security tools, processes, and escalation procedures.
• Enable teams to identify, triage, and escalate security events appropriately.
• Provide ongoing guidance to improve cross-team collaboration and response effectiveness.
• Support development and enforcement of security policies, standards, and procedures.
• Participate in audits and maintain documentation aligned to frameworks such as ISO 27001, NIST, SOC 2, and CMMC.
• Stay current with emerging threats, vulnerabilities, and industry trends.
• Recommend and implement improvements to strengthen security posture across internal and customer environments.

Project Manager

• Play a critical role in the success of both internal initiatives and client-facing projects
• Help guide projects from initiation through completion, ensuring timelines are met
• Execute work in alignment with industry best practices and iT1 standards
• Organize and participate in meetings with management to determine the priority of opportunities
• Ensure resource availability and allocation
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Work with sales support and customer care personnel to ensure compliance with government contractual requirements
• Support the Company’s accounting department to ensure compliance
• Identify, track, and prepare contractual compliance filings as required
• Perform other duties as necessary

Service Desk Technician I

Event Coordinator

Vice President, Federal Sales

Systems Engineer, IT Refresh Migrations

Security Analyst

Project Coordinator