Content Writer

• Support revenue growth through the creation, management, and execution of high‑quality proposals, contracts, and business documentation.
• Lead the end-to-end development of responses to RFPs, RFQs, RFIs, and other bid requests (commercial and federal).
• Collaborate with sales, engineering, legal, and leadership to gather content and ensure accurate, compelling responses.
• Maintain and continuously improve a proposal content library (templates, boilerplate, case studies, resumes, etc.).
• Ensure all submissions meet compliance requirements, deadlines, and formatting standards.
• Tailor messaging to align with customer requirements, evaluation criteria, and iT1 value propositions.
• Own the contract lifecycle process from draft through execution and renewal.
• Coordinate and manage redline reviews between internal stakeholders and external parties.
• Track contract status, approvals, and execution timelines.
• Ensure proper version control, document storage, and audit readiness.
• Partner with legal and sales leadership to mitigate risk and ensure compliance.
• Maintain accurate and up-to-date records in CRM (e.g., Salesforce) for proposals, contracts, and opportunities.
• Track key milestones such as submission dates, contract execution, and renewal timelines.
• Generate reports and dashboards related to pipeline support, proposal activity, and contract status.
• Develop and document standard operating procedures (SOPs) for proposal and contract workflows.
• Identify opportunities to improve efficiency, turnaround time, and win rates.
• Ensure compliance with ISO 9001:2015 as it pertains to document management.

Document Manager, Proposal Writer

Customer Support

• - Assist with Account Management of active accounts
• - Build strong relationships with clients, partners, and teammates
• - Help ensure overall success for clients and iT1
• - Provide overall excellent customer service to help complete any customer requests and resolve potential issues
• - Support the sales team by completing the order process within our internal systems
• - Invoicing of customers
• - Providing shipment tracking information to customers and Account Managers
• - Responsible for pricing, sourcing, quoting, and deal registrations
• - Work with the Accounting department in supporting accounts payable and receivable processes
• - Work with customers and manufacturers to facilitate return requests
• - Produce and distribute internal and external reports as needed
• - Perform other duties as needed

Inside Sales Support Representative

Operations

• Travel 50% or more of the time to Client sites to execute specific project requests.
• Provide excellent customer service and IT support during communications and field visits.
• Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
• Validate equipment functionality.
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
• Document all client issues and escalate to the Project Manager.
• Maintain documentation of system configurations, service logs, and technical procedures.
• Manage ticket queue for onsite resource requests.
• Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines.
• Communicate clearly with team members, leadership, cross-functional teams and client stakeholders.
• Complete ticket request updates with clear notes and track actionable next steps.
• Provide deliverables to all dispatch request stakeholders.
• Complete billing tasks with a high level of detail.
• Create documentation as needed.

Document Manager, Proposal Writer

Inside Sales Support Representative

Field Operations Coordinator