Solutions Engineer

• Responsible for the design and architecture of complex solutions to meet client’s technology and business needs
• Consults with clients, sales team and professional services team to help deploy highly technical solutions
• Provides design expertise and leadership during the design and deployment phase of any engagement

Network Solutions Architect

Account Manager

• Develop quotes for federal customers, building accurate, compliant proposals with correct SKUs, CLINs, and T&Cs
• Source pricing and availability through OEMs and distribution and register deals with manufacturers
• Track shipments and provide shipment tracking information to customers
• Update CLINs, support contract and vehicle requirements, and prepare BOMs, SOWs, and delivery schedules
• Assist with accounts receivable processes and support PIEE/WAWF workflows when required
• Build and maintain relationships with existing customers and partners to secure incremental and net-new revenue
• Support federal procurement compliance (FAR/DFARS, DoDIN APL, TAA/BAA, Section 889) and maintain audit records
• Produce and distribute internal and external reports and meet monthly reporting requirements
• Coordinate with internal teams (Accounting, manufacturers, OEMs) to resolve customer requests and facilitate returns
• Perform other duties as needed to ensure overall success for clients and iT1

Federal Account Manager, Inside

Customer Support

• Triage RFIs/RFQs/RFPs from an assigned federal contract vehicle and build accurate, compliant quotes (hardware, software, cloud, services) with correct SKUs, CLINs, and T&Cs
• Support orders under contract vehicles (e.g., CIO-CS, ITES-4H) and confirm contract pricing and compliance requirements
• Prepare documentation for BOMs, SOWs, and delivery schedules; manage delivery terms and FOB/INCOTERMS alignment
• Work within FAR/DFARS frameworks and support PIEE/WAWF receiving/invoicing workflows and DPAS ratings when present
• Maintain records for audits and ensure use of current UEI (SAM), CAGE, NAICS alignment, and manufacturer authorization
• Source pricing and availability through OEMs and distribution, register deals, secure special pricing, and align lead times with period-of-performance
• Act as responsive POC for Contracting/Procurement Officers and Program teams; drive support for SaaS renewals, incremental services, and backorder communication
• Generate monthly reports for order transactions, vendor status, and equipment failures
• Coordinate with OEMs, distributors, and internal teams to ensure compliant solutions and successful order fulfillment

Inside Sales Support Representative, Federal

Manager

• Manage and drive productivity for the end user support team
• Manage the processing of incoming events to the Service Desk via telephone, e-mail and walk up
• Develop and enforce request handling and escalation policies and procedures
• Communicate and maintain a sense of urgency with team members and customers
• Provide in-person, hands-on support for escalated problem resolution when necessary
• Analyze service desk metrics and implement improvements to drive operational efficiency and effectiveness
• Create, train, and maintain service delivery processes, procedures, templates, and best practices
• Facilitate ITIL process improvements and act as a process champion
• Coach, develop, and manage staff including selection, performance appraisals, and training
• Use metrics and data-driven decision-making for tactical decisions and process improvements
• Create process documentation including flowcharts, work instructions, and operational instructions

IT Service Desk Manager

Operations

• iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated, individual, to join our growing Operations team. The position of Order Operations Associate is crucial to our business. In this role, you will be responsible for providing excellent support to our sales staff while acting as a liaison between them and our vendors. Tasks include completing purchase orders, invoicing, shipment tracking, handling of returns, reconciliation, AP/AR, among other duties.

Order Operations Associate

Administration

• iT1 seeking Senior Enterprise Cloud Administrator to support an esteemed client; recognized Arizona employer fostering collaboration and innovation.
• Lead expert responsible for designing, securing, and optimizing the Microsoft cloud environment (Microsoft 365, Entra ID, Defender XDR).
• Drive adoption of modern collaboration, AI (Copilot), and security capabilities; ensure secure implementation, governance, and compliance alignment.
• Partner with technical, security, and compliance teams to develop and execute a forward-looking cloud strategy that enhances productivity and protects data.
• Act as technical lead and SME advising leadership on AI opportunities, risks, and emerging Microsoft technologies; mentor the cloud administration team.
• Schedule: Monday–Friday 8 AM–5 PM; option to WFH Mon/Fri depending on project deadlines; client site location in Goodyear, AZ; one-year engagement.

Senior Enterprise Cloud Administrator

Support Engineer

• iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced M365 Support Engineer I to join our Consulting team.
• iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category.
• This role is an exciting opportunity to continue your career in the IT consulting and managed services world.
• You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.
• The M365 Support Engineer I is responsible for both internal and external facing responsibilities.
• In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s Managed Service Customers.