Service Desk Technician I

iT1

Service Desk Technician responsible for providing support via phone, email, and chat for corporate clients. Supporting Microsoft Operating Systems, Office products, and troubleshooting connectivity issues.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing technical support for Microsoft Operating Systems and Office products, along with effective troubleshooting skills for various hardware and software applications. Maintains a strong commitment to client service and adherence to organizational values and regulations.

Highest-signal resume keywords

Microsoft Office SupportWindows Operating Systems SupportTechnical TroubleshootingCall Center ExperienceActive Directory Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 7Microsoft Windows 10Microsoft Windows 11Office 365VPN Connectivity SupportRemote Access ToolsPC Hardware KnowledgeIT TroubleshootingUser Creation and TerminationCloud Support

Soft Skills

Strong Organization SkillsTime ManagementPrioritizing SkillsEffective Communication

Tools & Technologies

Active DirectoryAutoTaskKnowledgebase NavigationEnd-User Self-Service ToolsRemote Access Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterService DeskClient ServiceTechnical SupportFederal RegulationsState RegulationsLocal Regulations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provides support via phone, e-mail and chat to employees of corporate clients.
Assists users in troubleshooting Outlook.
Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
Provides support for mobile devices including configuration and email sync.
Handles 50-60 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords.
Assists users in adding and changing network printers.
Provides technical support for VPN connectivity issues.
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.

Requirements

What you’ll need

1-3 years’ experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
Office 365 Support
User creations/terminations (tasks/requests)
End-user self-service tools
Cloud support – multiple device data syncing
AutoTask or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills
Experience navigating a knowledgebase.
Proficient use of Microsoft Office applications
IT troubleshooting
Strong organization, time management, and prioritizing skills
Completed High School Diploma/GED

Benefits

Comp & perks

Health Insurance
Vision
Dental
Life Insurance
Paid Vacation
Paid Holidays
401K Plan with company match (eligible after 1 year of employment)
In-house fitness center