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Tech Stack
Tools & technologiesCyber SecurityFirewalls
About the role
Key responsibilities & impact- Monitor security tools and platforms for suspicious activity and potential threats.
- Investigate and triage alerts, respond to incidents, and document findings, root cause, and remediation actions.
- Serve as the primary operational interface between customers, MDR providers, and internal teams for security events and escalations.
- Coordinate incident response activities across MDR partners and internal teams.
- Communicate security incidents, risks, and remediation status to customers.
- Participate in incident reviews, RCA discussions, and customer meetings.
- Ensure MDR services align with customer SLAs and contractual requirements.
- Escalate critical risks and ensure timely resolution across stakeholders.
- Perform vulnerability assessments and coordinate remediation activities across environments.
- Identify and prioritize risks and recommend mitigation strategies to internal leadership and customers.
- Maintain and tune security tools including SIEM, EDR, firewalls, and intrusion detection/prevention systems.
- Analyze logs and telemetry to identify threats and improve detection capabilities.
- Develop and maintain security operations processes, SOPs, and incident response runbooks to support consistent and scalable service delivery.
- Create repeatable workflows for incident detection, escalation, and remediation.
- Continuously refine playbooks based on lessons learned and threat intelligence.
- Support onboarding of new customers by defining operational procedures.
- Partner with Help Desk and Infrastructure teams to build security awareness and operational readiness.
- Deliver training on security tools, processes, and escalation procedures.
- Enable teams to identify, triage, and escalate security events appropriately.
- Provide ongoing guidance to improve cross-team collaboration and response effectiveness.
- Support development and enforcement of security policies, standards, and procedures.
- Participate in audits and maintain documentation aligned to frameworks such as ISO 27001, NIST, SOC 2, and CMMC.
- Stay current with emerging threats, vulnerabilities, and industry trends.
- Recommend and implement improvements to strengthen security posture across internal and customer environments.
Requirements
What you’ll need- 2+ years of experience in cybersecurity, SOC operations, or managed security services
- Experience working with MDR providers or managed security environments
- Strong understanding of incident response processes and threat detection
- Experience developing documentation, runbooks, or operational processes
- Ability to communicate technical security issues to both technical and non-technical audiences
- Experience with Microsoft Security tools, CrowdStrike, Palo Alto, SentinelOne
- Strong analytical, problem-solving, and organizational skills
- Ability to manage multiple priorities and respond effectively under pressure
Benefits
Comp & perks- Medical, dental, and vision benefits with highly subsidized premiums
- Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
- 401(k) Plan with employer match
- Onsite Fitness Center
- Onsite Monthly Massages
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident responsethreat detectionvulnerability assessmentssecurity operations processesdocumentation developmentrisk mitigation strategieslog analysissecurity posture improvementplaybook refinementsecurity policy enforcement
Soft Skills
analytical skillsproblem-solving skillsorganizational skillscommunication skillscross-team collaborationtraining deliverycustomer communicationprioritizationpressure managementguidance provision
Certifications
ISO 27001NISTSOC 2CMMC
