Technical Operations Engineer, Validators – Rollups
QuickNode ⚡
AnsibleGoKubernetesLinuxPythonTerraform
IT Operations Support, Internal Systems
group.one
full-time
Posted on:
Location: 🇮🇳 India
Visit company websiteJob Level
Entry Level
Tech Stack
AzureCyber SecurityDNSFirewallsLinuxMacOSTCP/IP
About the role
- First point of contact for employees, ensuring seamless experience with software, hardware, or internal IT requests
- Troubleshoot wide range of technical issues, resolving up to 80% at first contact
- Prioritize simple vs complex requests to support business continuity
- Provide IT support via Zendesk, chat, and email; document solutions and procedures
- Support and lead IT-related projects; roll out, configure, and manage employee devices; maintain inventory records
Requirements
- Proven experience in IT support or a similar technical role.
- Strong experience of network technologies, Linux Servers, Windows Servers, macOS, and Microsoft 365.
- Good understanding of hardware, especially laptops, printers, routers, firewalls, etc.
- Experience with device rollout, setup, and inventory management.
- Excellent troubleshooting and problem-solving skills with the ability to prioritize effectively.
- Strong communication skills and the ability to provide user-friendly guidance to non-technical colleagues.
- Essential skills: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Network technologies (TCP/IP, DNS, DHCP, VPN, firewalls, Wi-Fi), hardware knowledge (laptops, desktops, peripherals)
- Optional skills: Experience in Zendesk, Understanding of cybersecurity best practices, Jira, Confluence
- Certifications : Azure Administrator Associate, CCNA, RHCSA
- Bachelor’s degree (B.Tech. or B.E.) in Computer Science or Information Technology
- 4–6 years of relevant experience in IT support or similar role.
