group.one

IT Operations Support, Internal Systems

group.one

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Entry Level

Tech Stack

AzureCyber SecurityDNSFirewallsLinuxMacOSTCP/IP

About the role

  • First point of contact for employees, ensuring seamless experience with software, hardware, or internal IT requests
  • Troubleshoot wide range of technical issues, resolving up to 80% at first contact
  • Prioritize simple vs complex requests to support business continuity
  • Provide IT support via Zendesk, chat, and email; document solutions and procedures
  • Support and lead IT-related projects; roll out, configure, and manage employee devices; maintain inventory records

Requirements

  • Proven experience in IT support or a similar technical role.
  • Strong experience of network technologies, Linux Servers, Windows Servers, macOS, and Microsoft 365.
  • Good understanding of hardware, especially laptops, printers, routers, firewalls, etc.
  • Experience with device rollout, setup, and inventory management.
  • Excellent troubleshooting and problem-solving skills with the ability to prioritize effectively.
  • Strong communication skills and the ability to provide user-friendly guidance to non-technical colleagues.
  • Essential skills: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Network technologies (TCP/IP, DNS, DHCP, VPN, firewalls, Wi-Fi), hardware knowledge (laptops, desktops, peripherals)
  • Optional skills: Experience in Zendesk, Understanding of cybersecurity best practices, Jira, Confluence
  • Certifications : Azure Administrator Associate, CCNA, RHCSA
  • Bachelor’s degree (B.Tech. or B.E.) in Computer Science or Information Technology
  • 4–6 years of relevant experience in IT support or similar role.