group.one

Customer Support

• Handle inbound and outbound customer interactions via calls, chats, and emails
• Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
• Troubleshoot technical issues and provide effective, timely solutions
• Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
• Collect and relay customer feedback on products, services, and support experience
• Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
• Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
• Collaborate with internal teams and stay updated on company policies, products, and services
• Recommend and upsell relevant products and services when appropriate

Customer Service Representative, English

Backend Engineer

• Design and develop new backend features using Python (Django) that are scalable, secure, efficient, maintainable, and easy to integrate
• Collaborate with Group Head, Product Manager, product managers and delivery managers to estimate, integrate, and implement business ideas
• Establish and adhere to technical standards, tools, and processes to ensure consistency across the organization
• Ensure optimal application performance, security, and scalability across devices and browsers
• Work closely with UI/UX teams to ensure front-end and back-end integration and good user experience
• Maintain and improve code quality through best practices, code reviews, and documentation
• Conduct thorough testing (system, unit, integration) and debugging to ensure high functionality and performance
• Use and apply software development tools and practices such as Jira, Confluence, Agile (Scrum), Docker, and Kubernetes
• Develop and enhance scalable and secure SaaS products for small and medium-sized businesses in Europe

Developer, Python – Django

Operations

• Be the first point of contact for employees for software, hardware or other internal IT-related requests
• Troubleshoot a wide range of technical issues and aim to resolve up to 80% at first contact
• Prioritize simple requests versus more complex issues to contribute to business continuity and operational efficiency
• Provide high-quality IT support via Zendesk, chat, and email by troubleshooting and resolving complex technical problems with timely and effective solutions
• Document solutions, workarounds, and technical procedures
• Support and lead IT-related projects, ensuring successful delivery
• Roll out, configure, and manage employee devices, maintaining accurate records in the inventory tool

IT Operations Support, Internal Systems

Ecommerce

• Fully own the managed hosting product portfolio focusing on performance, scalability, and e-Commerce readiness
• Strategically align products and roadmap to needs of modern e-Commerce platforms (e.g., Shopware, Magento, JTL)
• Collaborate closely with e-Commerce agencies as key stakeholders and market multipliers
• Establish structured feedback loops with agencies and technology partners
• Define and continuously refine value proposition and competitive differentiators
• End-to-end responsible for product lifecycle: business case, development coordination, go-to-market, post-release goals, sunset
• Dotted-line management of a cross-functional delivery team (developers and infrastructure engineers)
• Cross-functional collaboration with Sales, Marketing, and Support
• Continuous competitor benchmarking to inform product strategy and roadmap
• Support strategic sales opportunities with product expertise and scalable solution design
• Drive portfolio clarity, modularity, and upgradeability to serve consultative and self-service sales channels

Senior Product Manager, Managed Hosting & e-Commerce Enablement

Account Executive

• Vind websites die beter kunnen en help klanten met hun online aanwezigheid
• Presenteer het bedrijf en producten aan de telefoon en help klanten bij het vergroten van de efficiëntie van hun websites
• Begrijp de business van klanten en vertaal dit naar online zichtbaarheid
• Vertaal technische wensen en eisen naar oplossingen
• Werk binnen het 'Do it for me' Sales team aan het succesvol maken van klanten
• Creëer nieuwe ideeën en draag bij aan het groeien naar nummer 1 in Nederland

Website Sales Consultant

Consultant

• Dagelijks klanten bellen die te maken hebben met technische problemen, vragen of kwetsbaarheden
• De situatie en wensen van klanten achterhalen en adviseren over Premium Care-diensten
• Toelichten van wekelijkse updates, actieve beveiliging, foutoplossingen en monitoring
• Klanten kwalificeren voor Premium Care-pakketten en consultative selling toepassen
• Direct oplossen van kritieke fouten of het uit handen nemen van onderhoud
• Proactief meedenken, kansen signaleren en nadruk leggen op het voordeel voor de klant
• Nauw samenwerken met het team, dagelijkse besprekingen en kennisdeling
• Werken met gezamenlijke targets, trainingen en coaching om te groeien als adviseur

Care Consultant

Full-stack Engineer

Are you a passionate Software Engineer looking to work with innovative technologies and contribute to meaningful digital solutions?
In this pivotal role, you’ll collaborate on building high-quality web applications and services, driving projects from concept through release and ongoing optimization.
Primary focus to implement, improve, extend, and maintain the applications that Termly provides.
Play a contributing role in the entire development process.
On-call assignments are shared across the team, and this role would share that responsibility, and would also be a tier 2 support for fires.
Report to the Dubai AppDev manager.
Work closely with US team; work US business hours; Termly is remote workforce centered primarily in USA.

Software Engineer

• Design, develop, and deliver secure, scalable, and high-quality web applications within an agile development environment.
• Build and integrate AI-driven features by embedding machine learning models and algorithms into full-stack web applications.
• Lead software development projects, providing technical direction, mentoring team members, and ensuring delivery of clean, maintainable, and high-performing code.
• Participate in design and code reviews, offering constructive feedback to uphold and enhance engineering standards.
• Optimize application performance to ensure reliability, scalability, and efficient resource usage across systems.
• Collaborate closely with cross-functional teams — including product managers, delivery leads, and QA — to align technical efforts with business objectives and ensure successful project outcomes.
• Work across front-end interfaces, back-end systems, and database integrations throughout the software development lifecycle.

Full Stack Developer

Security Engineer

• Serve as a critical link between global security functions and local business units to ensure adoption of group-provided security services
• Develop and maintain strong relationships with local business leaders, IT teams, and global stakeholders
• Support implementation of group-provided security policies, standards, and frameworks ensuring compliance with local regulations and global standards
• Leverage knowledge of Indian business culture to communicate and integrate group security initiatives within local teams
• Facilitate coordination between group security teams and local business units for risk management, training & awareness, IT compliance, BCM, and incident management
• Represent local business needs to group security teams to tailor services to India-specific requirements
• Support local incident response activities and ensure effective communication and resolution
• Provide concise updates to senior leadership on adoption of group security initiatives and local compliance

Information Security Manager

• Design and develop new features (primarily back-end) using Python (Django) that are scalable, secure, efficient, maintainable, and easy to integrate.
• Collaborate with product managers / delivery managers to estimate, integrate, and implement required business ideas.
• Establish technical standards, tools, and processes to ensure consistency across the organization.
• Ensure optimal application performance, security, and scalability across different devices and browsers.
• Work closely with UI/UX teams for front-end and back-end integration, paying attention to detail and user experience.
• Maintain and improve code quality by following best practices, conducting code reviews, and ensuring code is well-documented.
• Conduct thorough testing (system, unit, integration) and debugging to ensure high functionality and performance.
• Use software development tools and practices such as Jira, Confluence, Agile (Scrum), Docker, and Kubernetes.

Python Developer, Django

• First point of contact for employees, ensuring seamless experience with software, hardware, or internal IT requests
• Troubleshoot wide range of technical issues, resolving up to 80% at first contact
• Prioritize simple vs complex requests to support business continuity
• Provide IT support via Zendesk, chat, and email; document solutions and procedures
• Support and lead IT-related projects; roll out, configure, and manage employee devices; maintain inventory records

• Tage imod kunder via chat, e-mail og telefon for at hjælpe med tekniske og mindre tekniske problemer
• Sikre at kunden har den rigtige pakke og produkter
• Arbejde for at yde support og kundeservice i verdensklasse
• Arbejde i et team med fokus på at yde nordens absolut bedste support
• Deltage i oplæring og introduktion på kontoret de første måneder

Customer Support Representative, Danish Speaker

• Lead Full-Stack Engineer Shape products used by millions. Join a remote-first team building smarter compliance tools, and make a real impact where tech meets regulation.
• About us: group.one hosts Termly, providing comprehensive compliance solutions for businesses, including privacy policies and terms of service.
• This role will work US business hours; compensation levels best match Latin America.
• We strive to follow agile principles using Kanban. We’re hiring for several new roles and welcome you to apply.

Lead Full-Stack Engineer

• You will join the WP Rocket Addons team, in charge of developing and maintaining most of WP Media’s services, including server-side features such as Remove Unused CSS and the Imagify optimization service, as well as our commercial platforms including internal CRM and e-commerce websites, and back-office tools that empower all our teams to provide the best experience to our users.
• In your job as a Backend Software Engineer, your primary focus will be on building the software to deliver the product & marketing vision to our users, through iterative and agile product development and projects.
• You will actively collaborate with your team of experienced software engineers to design, implement, test, deliver and maintain services that meet our quality and performance standards according to our strong engineering culture.
• You will interact closely with the Product, Marketing and Support team to build a delightful user experience together.
• You will be reporting to the Engineering Manager leading the WP Rocket addons team.
• Previous experience with PHP and Python is required for this position. Knowledge of Node.js, Django and/or WordPress are appreciated, but not mandatory.

Backend Software Engineer (PHP/Python)

• You will be joining our WP Rocket Addons team, in charge of developing and maintaining most of WP Media’s services, including server-side features such as Remove Unsued CSS and the Imagify optimization service, as well as our commercial platforms including internal CRM and e-commerce websites, and back-office tools that empower all our teams to provide the best experience to our users.
• In your job as a Backend Software Engineer, your primary focus will be on building the software to deliver the product & marketing vision to our users, through iterative and agile product development and projects.
• You will actively collaborate with your team of experienced software engineers to design, implement, test, deliver and maintain services that meet our quality and performance standards according to our strong engineering culture.
• You will interact closely with the Product, Marketing and Support team to build a delightful user experience together.
• You will be reporting to the Engineering Manager leading the WP Rocket addons team.
• Previous experience with PHP and Python is required.
• Knowledge of Node.js, Django and/or WordPress are appreciated, but not mandatory.
• Here is a list describing the tasks involved in this position (do you happen to like making lists? So do we!): Contribute to continuously improving our services (backend, e-commerce, backoffice) to deliver the best user experience through our products.
• Scope, contribute to, and collaborate on technical solutions and specifications for each user story in our backlog.
• Collaborate with your cross-functional Product & Engineering team in each sprint to pull in ready-to-build user stories and get each built, tested, and released.
• Review pull requests and collaborate with your peers to ensure our code meets standards, achieves the desired outcome, and does not cause side-effects.
• Seek opportunities to improve the quality of our services, making products run faster, be easier to maintain, and be more reliable, secured, robust, and scalable.
• Collaboratively contribute to our code libraries, process improvements, and functional and technical decisions.
• During this journey, you will get cross-training and growth opportunities by working with your fellow engineering teammates on internal projects, covering several languages and various technical stacks.
• You will join a team and a company with a strong engineering culture where continuous improvements, collaboration with peers and autonomy are key values.
• Our engineering teams frequently meet to share their learnings and feedback, and maintain public documentation of our best practices (for instance, check out our new public engineering handbook !).
• We also regularly dedicate time to codebase maintenance, open-source contribution and best-practice refinements: we believe having a great developer experience requires effort but leads to better products in the long run.

• Joining the WP Rocket Addons team to develop and maintain WP Media services, including server-side features such as Remove Unused CSS and Imagify; • Build and maintain internal CRM and e-commerce platforms and back-office tools; • Collaborate in sprint with cross-functional teams; • Report to Engineering Manager; • Ensure quality and performance standards; • Other tasks as described in job posting.

Backend Software Engineer, PHP/Python

• You will be joining our WP Rocket Addons team, in charge of developing and maintaining most of WP Media’s services, including server-side features such as Remove Unused CSS and the Imagify optimization service, as well as our commercial platforms including internal CRM and e-commerce websites, and back-office tools that empower all our teams to provide the best experience to our users.
• In your job as a Backend Software Engineer, your primary focus will be on building the software to deliver the product & marketing vision to our users, through iterative and agile product development and projects.
• You will actively collaborate with your team of experienced software engineers to design, implement, test, deliver and maintain services that meet our quality and performance standards according to our strong engineering culture.
• You will interact closely with the Product, Marketing and Support team to build a delightful user experience together.
• You will be reporting to the Engineering Manager leading the WP Rocket addons team.
• Previous experience with PHP and Python is required for this position. Knowledge of Node.js, Django and/or WordPress are appreciated, but not mandatory.
• Here is a list describing the tasks involved in this position (do you happen to like making lists? So do we!): Contribute to continuously improving our services (backend, e-commerce, backoffice) to deliver the best user experience through our products.
• Scope, contribute to, and collaborate on technical solutions and specifications for each user story in our backlog.
• Collaborate with your cross-functional Product & Engineering team in each sprint to pull in ready-to-build user stories and get each built, tested, and released.
• Review pull requests and collaborate with your peers to ensure our code meets standards, achieves the desired outcome, and does not cause side-effects.
• Seek opportunities to improve the quality of our services, making products run faster, be easier to maintain, and be more reliable, secured, robust, and scalable.
• Collaboratively contribute to our code libraries, process improvements, and functional and technical decisions.
• During this journey, you will get cross-training and growth opportunities by working with your fellow engineering teammates on internal projects, covering several languages and various technical stacks.
• You will join a team and a company with a strong engineering culture where continuous improvements, collaboration with peers and autonomy are key values.
• Our engineering teams frequently meet to share their learnings and feedback, and maintain public documentation of our best practices (for instance, check out our new public engineering handbook!).
• We also regularly dedicate time to codebase maintenance, open-source contribution and best-practice refinements: we believe having a great developer experience requires effort but leads to better products in the long run.