Operations

• Design, optimise, and own the marketing and admissions funnel
• Map and manage the full customer lifecycle from lead capture to conversion
• Maintain high-quality, accurate data across HubSpot and Salesforce
• Build and optimise HubSpot workflows for nurturing and reactivation
• Develop advanced segmentation and scoring logic based on engagement and intent
• Work with web and digital teams to optimise landing pages and conversion flows
• Build dashboards showing funnel performance and translate data into actionable insights

Commercial Operations Manager

Operations Team Leader

Operations Manager

Lead Operations Manager