&Evolve

Technical Operations Analyst – PowerBI, SQL, Advanced Excel

&Evolve

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

CloudITSMServiceNowSQL

About the role

  • Instrument, aggregate and analyse alert/case streams for SalesMaster; monitor MTTA/MTTR, backlog age, reopen rate, change success, and false-alert rate.
  • Build and maintain Power BI dashboards (DAX, Power Query/M) with near real-time refresh; publish weekly/monthly KPI packs and executive summaries.
  • Define thresholds and rules to surface abnormalities (spikes, regressions, outliers); raise early warnings to shift leads and the Cloud Ops team.
  • Map analytics to the support model timelines; continuously validate adherence to SLA/OLA and propose adjustments to runbooks and alert thresholds.
  • Correlate incidents, deploys, infra metrics and logs to identify drivers of instability or latency; quantify impact and recommend corrective actions.
  • Create reliable data flows from sources (e.g., CloudWatch/AppSignal/Jira/ServiceNow/Databases); ensure data quality, lineage and refresh SLAs.
  • Identify automation opportunities (noise reduction, auto-remediation candidates).
  • Partner with stakeholders; present clear, actionable insights and track follow-through to closure.
  • Maintain metric definitions, dashboards how-to, and an insights log; run enablement sessions for shifts to read and act on the data.

Requirements

  • Several years in an analytics/operations analyst role supporting production services (SaaS, SRE/DevOps, or ITSM context).
  • Strong Power BI skills (data modelling, DAX, Power Query/M, incremental refresh, row-level security) and PowerAutomate skills.
  • Solid SQL (joins, window functions, performance tuning) against relational or cloud data sources.
  • Comfortable reading operational signals (alerts, logs, traces) and mapping them to SLIs/SLOs, SLA/OLA and error budgets.
  • Proven ability to interpret data and tell the story clear recommendations that improve MTTA/MTTR and productivity.
  • Advanced Excel skills (pivoting, Power Pivot/Power Query) and data-quality practices.
  • Strong written and verbal communication; crisp executive summaries and on-the-spot updates during incidents.
Benefits
  • We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent.
  • We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Power BIDAXPower QuerySQLdata modellingincremental refreshrow-level securityExceldata-quality practicesautomation
Soft skills
communicationanalytical thinkingstakeholder managementproblem-solvingstorytellingpresentation skillscollaborationadaptabilityattention to detailproactive mindset