URUS Group

Client Services Representative

• Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy.
• Interpret client objectives and operational goals to provide tailored consultation on services and products.
• Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery.
• Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions.
• Work proactively with clients to resolve issues, build trust, and identify win/win solutions.
• Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise.
• Serve as the client’s primary advisor for production planning, genetic services, and animal movement coordination.
• Collaborate closely with production teams to make informed service adjustments that align with evolving client goals.
• Support contracts, customer service agreements, and inventory management (cattle, embryos, semen).
• Monitor feedback, identify trends, and propose process improvements to enhance the client experience.
• Develop long-term relationships based on trust, responsiveness, and transparency with both clients and colleagues.
• Actively support client retention and loyalty through thoughtful, goal-aligned service.
• Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision-making.
• Participate in cross-departmental initiatives to improve services, systems, and client outcomes.