URUS Group

Support Engineer

• Provide remote and on-site technical support for staff, including O365, Windows 11, hardware, and peripherals.
• Manage user accounts, including onboarding, offboarding, and account changes.
• Respond to staff support requests, determine the extent of support needed, and investigate and resolve issues.
• Participate in hardware lifecycle management and assist with administrative tasks related to system and infrastructure maintenance.
• Troubleshoot helpdesk-reported issues and implement solutions.
• Perform other duties as assigned by the supervisor.
• Based out of Madison, WI office; required in office at least twice per week and occasional travel to locations throughout North America.

IT Support Analyst

• Provide remote and on-site technical support for staff, including O365, Windows 11, hardware, and peripherals.
• Manage user accounts, including onboarding, offboarding, and account changes.
• Respond to staff support requests, determine the extent of support needed, and investigate and resolve issues.
• Participate in hardware lifecycle management and assist with administrative tasks related to system and infrastructure maintenance.
• Troubleshoot helpdesk-reported issues and implement solutions.
• Perform other duties as assigned by the supervisor.
• Provide occasional travel support to locations throughout North America.