URUS Group

Client Services Representative

• Lead and coach the CSR team by prioritizing team needs, providing guidance and accountability, fostering humility and passion, and driving continuous improvement and collaboration across teams.
• Supervise and develop team members through hiring, training, monthly one-on-ones, performance management, and compliance with organizational policies and applicable laws.
• Facilitate communication and alignment by leading regular CSR team meetings and collaborating with the TOG CS Technical Director and cross-functional partners.
• Deliver exceptional client service by responding within 24 hours, understanding client goals, recommending appropriate products and services, and communicating results and solutions promptly.
• Coordinate production and operations by identifying required information, managing production adjustments, and partnering with production teams to meet client objectives.
• Resolve client issues proactively by consulting on client credit situations, finding win/win solutions, and maintaining accountability and process improvements across teams.
• Build strong internal and external relationships to support trust, loyalty, efficient service delivery, and assistance with accounts receivable, agreements, and logistical coordination.

Client Services Regional Manager