Urang Group Ltd

Administrative Assistant

• Handle client emails and enquiries professionally and efficiently.
• Take accurate details for valuations or building surveys.
• Follow up with clients to make sure everything runs smoothly.
• Maintain a ‘work in progress’ (WIP) job sheet tracking ongoing and completed jobs.
• Send reports to clients on time.
• Remind and chase surveyors if reports are becoming due.
• Prepare and send quotes for valuations and surveys.
• Manage diaries and schedule site inspections.
• Generate, send, and follow up on invoices.
• Work closely with UK-based admin staff and surveyors to keep operations running smoothly.
• Contribute ideas to improve processes and client communications.
• Help with other admin tasks as needed.

Client & Administrative Coordinator – Property Consultancy

Communications

• Develop marketing materials, including brochures, presentations, and social media content.
• Coordinate marketing campaigns and email communications.
• Collaborate with internal teams to gather information for communications and campaigns.
• Conduct research and data analysis to identify marketing opportunities.
• Assist with events, webinars, and client engagement initiatives.
• Write clear and compelling content to promote services.
• Manage multiple projects, independently and within a team.

Communications and Marketing Associate

Sales

• Lead, mentor, and structure the sales and marketing team
• Define roles, responsibilities, objectives, and KPIs
• Drive initiatives that convert opportunities into closed sales
• Develop, test, and refine strategies across multiple channels
• Oversee sales collateral, digital content, and promotional material

Sales & Marketing Manager

Controller

• Manage administrative tasks for your own portfolio of client accounts.
• Learn and apply the credit control process to support successful debt recovery.
• Respond to client and leaseholder queries via phone and email, including on behalf of your senior.
• Assist with setting up and monitoring payment plans for your accounts and for those assigned to your senior.
• Escalate non-compliant accounts or irregular payment behaviour to your senior.
• Maintain accurate records on our internal management system.
• Liaise with internal stakeholders to seek approvals for solicitor referrals on overdue accounts.
• Participate in monthly review discussions with your senior credit controller.

Junior Credit Controller

Manager

• Manage day-to-day client queries with professionalism and efficiency.
• Coordinate maintenance requests, liaise with contractors, and ensure work is completed to required standards.
• Handle communication channels including phone calls, emails, and meeting scheduling.
• Provide administrative support, including invoice processing and assistance with financial queries.
• Attend client and resident meetings to support effective property management.
• Maintain accurate records and ensure all property documentation is up to date.
• Assist with building insurance claims and ensure compliance with Health & Safety regulations.
• Support Line Managers in managing client, tenant, contractor, and onsite personnel relationships.
• Cover workload during absences to maintain service continuity.

Assistant Property Manager

Attorney

• Provide day-to-day administrative support to the Senior Property Manager.
• Maintain and update project trackers and ticketing systems.
• Attend video calls, take minutes, and prepare action reports.
• Assist with scheduling, documentation, and follow-up tasks.
• Collate, organise, and file project-related reports and communications.
• Monitor deadlines and proactively schedule tasks to prevent delays.
• Proactively identify issues or delays and propose solutions.
• Handle urgent issues when required and liaise with senior management if necessary.
• Confidently handle calls with contractors, residents, and stakeholders.
• Create and manage online trackers for different projects.
• Monitor tribunal and court cases, maintaining an accurate tracker of deadlines and actions.
• Flag upcoming actions and ensure follow-up by the correct team members.
• Assist in preparing tribunal bundles, collating evidence and ensuring accuracy of documents.
• Ensure confidentiality and discretion when handling legal matters and sensitive information.
• Support tribunal/court meetings, including scheduling and virtual attendance.
• Provide general administrative support to legal and compliance teams.

Client & Administrative Coordinator – Property Consultancy

Communications and Marketing Associate

Sales & Marketing Manager

Junior Credit Controller

Assistant Property Manager

Assistant Property Manager – Projects, Legal