ŌURA

Director

• Own end-to-end logistics execution across all three North America channels — Retail, D2C, and Commercial — ensuring each channel operates with clear SLAs, defined ownership, and measurable performance standards.
• Set the operational strategy for retail key account fulfillment, including routing guide compliance, EDI readiness, packaging/labeling mandates, and flawless onboarding of new retail partners.
• Direct D2C fulfillment operations in partnership with 3PL providers, ensuring order accuracy, carrier performance, and a best-in-class post-purchase customer experience.
• Build and scale Commercial/B2B logistics operations to support Oura’s growing enterprise and health/wellness channel partnerships.
• Lead execution of new distribution nodes and fulfillment expansion across the US, Canada, and LATAM to support Oura’s geographic growth roadmap.
• Own the OTD (On-Time Delivery) KPI framework across all channels, establishing targets, tracking performance, and holding 3PL partners and carriers accountable to commitments.
• Drive continuous reduction in PO-to-delivery cycle times across retail and wholesale, accelerating fill rates and reducing stock-out risk at key retail partners.
• Establish and enforce service level agreements with all fulfillment partners; implement structured scorecards and QBR cadences to drive accountability and continuous improvement.
• Build real-time shipment visibility capabilities end to end, enabling proactive exception management and faster resolution of delivery failures before they impact customers or retail partners.
• Own the North America logistics P&L, including freight spend, fulfillment costs, and cost-per-unit across all channels; build and manage against an annual operating budget.
• Develop and execute a multi-year cost-down roadmap, including carrier contract negotiations, freight mode optimization (Prepaid vs. Collect), network consolidation, and 3PL rate benchmarking.
• Build and own a rigorous retail chargeback and deduction management program; create systematic audit, dispute, and recovery processes to defend company margins.
• Run ongoing cost-to-serve analyses by channel, customer, and SKU; translate findings into actionable decisions on distribution strategy, packaging optimization, and fulfillment model design.
• Partner with Finance to build logistics cost models and forecasts that support Oura’s annual planning cycle and long-range strategic plan.
• Lead the evaluation, selection, and implementation of logistics technology platforms (WMS, TMS, OMS, carrier management systems) that enable operational scale and visibility.
• Drive automation of manual workflows across order processing, shipment tracking, exception management, and compliance reporting to reduce cost, error rates, and cycle times.
• Partner with IT and Engineering to build integrations between Oura’s ERP, EDI systems, and 3PL/carrier platforms; define data standards and system requirements that enable real-time operational intelligence.
• Build and own the North America logistics reporting suite: OTD, fill rate, freight cost-per-unit, chargeback recovery, and cycle time dashboards that feed executive-level decision making.
• Identify and implement warehouse automation opportunities (robotics, pick-and-pack optimization, slotting) in partnership with 3PL providers to improve throughput and reduce per-unit fulfillment cost.
• Serve as the executive relationship owner for all North America 3PL and carrier partners; lead contract negotiations, annual RFPs, and performance governance.
• Design the North America distribution network architecture to support omnichannel growth: evaluate node placement, hub-and-spoke vs. distributed fulfillment models, and regional capacity needs.
• Conduct regular 3PL and carrier scorecarding; escalate and resolve performance gaps swiftly to protect OTD, cost, and compliance commitments.
• Serve as the primary logistics partner to Sales, Account Management, and Commercial leadership; provide supply chain readiness assessments for new account pursuits and channel expansion decisions.
• Collaborate with Global Logistics and Trade Compliance teams to align import/export processes, customs requirements, and duty optimization strategies across the North America network.
• Partner with Product, Marketing, and Demand Planning on new product launch logistics, including packaging readiness, retailer setup timelines, and first-ship milestone ownership.
• Present logistics performance, strategic initiatives, and investment cases to senior leadership and the executive team on a regular cadence.
• Lead, develop, and scale the North America logistics team; build a high-performance culture grounded in accountability, data-driven decision making, and continuous improvement.
• Define the long-term organizational structure and headcount plan for the North America logistics function; build the team ahead of growth by hiring, developing, and retaining top logistics talent.
• Set clear goals and performance expectations for direct reports; provide coaching, mentorship, and career development support that builds bench strength and retention.
• Foster cross-functional relationships and serve as an ambassador for logistics’ strategic role within Oura’s broader business, elevating the function from operational execution to business-enabling partnership.

Director – North America Logistics

Systems Engineer

• Own hands-on platform and systems engineering delivery across the global IT stack — identity, endpoint, enterprise browsers/SASE, network infrastructure, and day-to-day systems engineering; this is a global function, not a regional one
• Contribute actively to Oura's enterprise identity program — Okta lifecycle management, SCIM provisioning, JML workflow automation, IGA governance via Lumos, and PAM deployment via Delinea — as a full contributing engineer alongside the Staff engineer and delivery partners
• Own endpoint engineering globally — MDM fleet management across macOS and Windows, policy enforcement, compliance baselines, zero-touch provisioning, and device lifecycle for a globally distributed workforce
• Support and maintain network infrastructure in coordination with the Network-as-a-Service partner — operational support, change management, and monitoring across global office locations
• Serve as an escalation point for the Global IT support team — triaging complex issues, resolving what the support tier cannot, and closing the loop with clear documentation
• Drive IaC practices — Terraform, Pulumi, or equivalent — treating infrastructure with the same engineering rigor as application code across the full IT stack
• Operate as a strong async contributor in a distributed, global team — proactive communication, structured documentation, and strong Jira/Confluence agile discipline across timezones

Senior IT Systems/Platform Engineer

Clinical Research

• Own end-to-end planning and execution of regulated clinical trials from study start-up through close-out, including feasibility analysis, development of clinical investigation plans, contracts and budgets, timelines, trial oversight, data quality monitoring, and overall study leadership and decision-making.
• Contribute to clinical research strategy, ensuring alignment with intended indications, evidence generation plans, and applicable FDA and international regulatory requirements.
• Lead sponsor-side CRO and vendor management across the full study lifecycle, including vendor selection, onboarding, governance, issue escalation, and closeout.
• Provide guidance and lead escalations on complex clinical quality, CRO, or vendor performance issues, advising senior leadership to support sound, well-informed decision-making.
• Partner closely across Science collaborators, Product, Engineering, Regulatory, Quality, Clinical Data Management, Legal, and external partners to align study execution with product, clinical, and regulatory goals.
• Translate study requirements into operational plans, including protocol-related planning, study-specific documentation, training, reporting needs, and core study management tools such as dashboards, trackers, and decision logs.
• Work closely with CROs and data management partners to ensure high-quality and auditable evidence generation across eCRFs, EDC build, data review workflows, data cleaning, and database lock.
• Drive study-level strategic decision-making by proactively identifying emerging risks and challenges, developing scenario plans and contingency options, and proposing innovative solutions to keep trials on track when circumstances change.
• Help strengthen and maintain Oura’s Quality Management System by contributing to SOPs, templates, work instructions, and repeatable study playbooks.
• Identify systemic risks or gaps across the clinical portfolio, not just within a single study, and proactively recommend process changes to leadership.
• Mentor and provide operational guidance to Clinical Trial Managers and Clinical Research Coordinators, supporting colleagues as they navigate escalations, ambiguity, and clinical research feedback.

Senior Clinical Trial Manager

• Own end-to-end planning and execution of regulated clinical trials from study start-up through close-out, including feasibility analysis, development of clinical investigation plans, contracts and budgets, timelines, trial oversight, data quality monitoring, and overall study leadership and decision-making.
• Lead sponsor-side CRO and vendor management across the full study lifecycle, including vendor selection, onboarding, governance, issue escalation, and closeout.
• Partner closely across Science collaborators, Product, Engineering, Regulatory, Quality, Program, Clinical Data Management, Legal, and external partners to align study execution with product, clinical, and regulatory goals.
• Translate study requirements into operational plans, including protocol-related planning, study-specific documentation, training, reporting needs, and core study management tools such as dashboards, trackers, and decision logs.
• Work closely with CROs and data management partners to ensure high-quality and auditable evidence generation across eCRFs, EDC build, data review workflows, data cleaning, and database lock.
• Drive study-level strategic decision-making by proactively identifying emerging risks and challenges, developing scenario plans and contingency options, and proposing innovative solutions to keep trials on track when circumstances change.
• Help strengthen and maintain Oura’s Quality Management System by contributing to SOPs, templates, work instructions, and repeatable study playbooks.

Clinical Trial Manager

Analyst

• Participate in global banking structure evaluations and implementations, supporting relationship management, fee benchmarking, and service reviews
• Assist with bank account rationalization, openings, closings, and signer maintenance
• Administer global online banking platforms, user entitlements, and periodic access reviews
• Maintain robust controls and documentation over banking permissions and approval workflows
• Monitor global daily cash positions and execute international funding transfers to meet operating needs
• Manage and monitor inter-company settlements and related reconciliations
• Partner with Accounting and FP&A on short- and long-term cash forecasts, including variance analysis, and identify opportunities to optimize working capital and shorten the cash conversion cycle
• Support debt reporting, repayments, covenant compliance, and forecasting of repayment schedules and interest costs
• Help identify and measure FX exposures across global entities. Support execution, settlement, and documentation of hedging activities
• Support corporate insurance renewals, manage claims and respond to insurance related inquiries
• Work with the accounting team to ensure the general ledger is updated timely with proper accounting for investments, derivatives, and foreign currency revaluation
• Assist in building and maintaining treasury dashboards and reporting packages for management
• Maintain treasury policies and SOX documentation; respond to internal/external audit requests and assist in SOX reviews
• Ensure compliance with internal controls, treasury policies, and regulatory requirements
• Identify and implement automation across reporting, reconciliation, and forecasting workflows
• Partner with IT and Treasury leadership on TMS implementation, treasury systems and banking platform enhancements
• Collaborate with internal stakeholders, including Accounting, Finance and Tax, to align Treasury activities with broader financial objectives

Senior Treasury Analyst

Supply Chain

• Act as the primary logistics operational lead for all Americas retail channels, ensuring existing accounts are optimized while seamlessly onboarding the 6 new retailers in our pipeline.
• Evaluate complex new retailer routing guides and technical requirements, setting up our 3PL partners successfully to execute error-free launches.
• Enforce strict compliance across routing guides, packaging/labeling mandates, and technical EDI readiness to protect brand reputation and delivery standards.
• Drive operational efficiency to systematically accelerate fulfillment speed and shorten PO-to-delivery timeframes across the Americas.
• Run sophisticated cost analyses across both Prepaid and Collect freight models to determine the most profitable distribution path forward and map out our true cost-to-serve.
• Create, implement, and own an end-to-end chargeback deduction and dispute process to rigorously defend company margins against retail penalties.
• Identify, analyze, and execute aggressive logistics cost-down initiatives to reduce total retail cost-per-unit.
• Own all retail KPI reporting and performance analysis, turning operational data into actionable supply chain improvements.
• Serve as the definitive cross-functional voice for logistics, partnering closely with Sales and Account Management during commercial expansion discussions to ensure supply chain readiness.
• Collaborate closely with internal Trade Compliance and Global Logistics teams to design and align the warehouse and distribution networks needed to support further expansions into Canada and LATAM.
• Partner with technical and IT teams to automate manual tracking workflows, reduce data errors, and enhance real-time end-to-end shipment visibility.
• Directly manage, train, and mentor a dedicated team of two current logistics reports, fostering their professional development.
• Define the long-term operational blueprint, scaling strategy, and structure for what the Americas retail logistics team looks like down the line.

Senior Logistics Manager, Americas Retail Operations

• Support high-impact tax projects tied to business growth, new structures, market expansion, and other strategic initiatives.
• Partner closely with Accounting, FP&A, Legal, external tax advisors, and other finance stakeholders to provide practical, business-oriented tax support.
• Help evaluate and implement tax considerations related to international expansion, and evolving business needs.
• Drive process improvements that strengthen how the tax function supports the business and scales with company growth.
• Take ownership of priority direct tax workstreams while balancing longer-term strategic and operational projects.
• Build strong cross-functional relationships and help the tax team respond quickly and thoughtfully to complex, high-priority matters.

Tax Manager, Direct Tax – Strategic Projects

Medical Director

• Build trust and credibility for Oura and our products for members, physicians, scientists and health systems.
• Collaborate closely with engineering, product, design, data science and algorithm teams to define clinical features aligned with metabolic health, including integrations with continuous glucose monitors (CGM) and laboratory testing, and alignment with related teams such as sleep, activity and women’s health.
• Collaborate on clinical feature specifications: Translate your metabolic health knowledge and existing literature into real-world informed performance goals, working closely with science and product teams.
• Design and oversee clinical validation studies (feasibility, observational, real-world) to demonstrate product performance and clinical relevance in the metabolic space.
• Work with regulatory, quality and clinical outcomes teams to build protocols, drive submissions and ensure compliance in applicable markets, and adapt to the changing regulatory environment in major markets.
• Engage cross-functionally: proactively anticipate risks, communicate clearly about challenges, adjust plans, and maintain a collaborative mindset.
• Serve as a clinical voice across the organization: staying abreast of the newest and most relevant medical insights, weaving this science into product decisions, translating this into company knowledge and features.
• Guide the team on inclusion of appropriate biometrics and ground truth data, clinical endpoints, and study design. Uplevel internal knowledge across teams related to this domain of medicine and science.
• Represent Oura externally to scientific audiences, payors, partners, clinicians and health systems.

Clinical Director, Metabolic Health

DevOps Engineer

• Build the CI&D quality gates for backend and AI workflows so engineers get faster, more trustworthy signals before changes reach production.
• Create reusable validation infrastructure for AI-powered backend features, including scenario-based evals, staging validation flows, generated test profiles, and higher-signal E2E checks.
• Improve the feedback loop between development and production by connecting eval results, CI outcomes, runtime telemetry, and member-facing signals into one operational picture.
• Help standardize the shared LLM delivery surface in practice: unified client patterns, trace capture, environment setup, and operational guardrails that feature squads can adopt without bespoke platform work.
• Partner closely with backend engineers, AI engineers, PMs, and adjacent platform teams to turn release-confidence needs into reusable workflows that scale across the platform rather than one-off fixes for a single squad.

Senior Platform Engineer – DevOps, MLOps

Data Engineer

• Design, build, and maintain data pipelines that ingest and process manufacturing data from Oura's hardware production processes — including device yield, assembly, traceability, and supply chain events.
• Build data models that give Operations, Hardware, and Supply Chain teams reliable, timely visibility into production performance and supply health.
• Integrate data from manufacturing execution systems (MES), ERP/supply chain platforms, and factory data sources into Oura's lakehouse.
• Own end-to-end data quality and reliability for Hardware/SC data — from factory ingestion to analytics-ready tables.
• Partner closely with Hardware Engineering, Operations, and Quality teams to understand data needs and deliver scalable data products.
• Ensure manufacturing data systems meet security, compliance, and data governance requirements.
• Contribute to reducing single-point-of-failure risk in Hardware data infrastructure.

Senior Data Engineer – Hardware, Supply Chain

Data Analyst

• Own the analytics layer for the hardware and supply chain scorecard — partner with Operations, Supply Chain, and Finance to define, document, and deliver the KPIs that show up in board and S-1 reporting (hardware revenue, units sold, sell-through, COGS, landed cost, gross margin, on-hand and in-transit inventory, warranty rate, return/RMA rate, and activation rate).
• Establish each hardware/SC KPI as a governed, audit-grade data product — locked definitions, single owner, data build tool (dbt) tests, full lineage from source systems, formal sign-off, and a documented change-management process.
• Build and own the hardware data contract and hardware — the canonical dimension that ties SKUs, components, ring generations, sizes, and finishes to every downstream sales, inventory, and activation metric.
• Be the analytics representative in external audit cycles — produce documentation, walk auditors through lineage, and ensure controls and traceability are reflected in how hardware and supply chain metrics are produced.
• Migrate hardware and supply chain reporting from legacy stacks (Snowflake + Tableau + Sheets) to our Databricks-based platform, with dbt-modeled metrics, Unity Catalog lineage, and Databricks SQL / Genie as the executive-facing surface.
• Coordinate with source-system owners across ERP, manufacturing, logistics, and e-commerce (NetSuite, contract-manufacturer feeds, 3PL/logistics data, Zuora) and the Data Engineering team to ensure clean ingestion, correct dimensional modeling, and clear lineage from purchase orders and factory output through to sell-through and activation.
• Resolve systems data quality issue to ensure that reporting is trustworthy end to end.
• Build and maintain the Hardware/SC domain’s data products in Databricks, mentoring analysts on dimensional modeling, dbt practices, and the Golden Path for publishing governed metrics for reporting and for MCP/agentic AI consumption.
• Partner deeply with Supply Chain and Operations on demand/supply planning data — own the Databricks-side data layer that feeds planning, and ensure planned, reported, and warehouse numbers reconcile across regions.
• Deliver inventory, fulfillment, and supplier analytics — days of supply, fill rate, on-time delivery, yield, scrap, and cost-to-serve — that give Operations leadership a single trusted view.
• Drive adoption of self-service reporting by Operations and business partners — using Genie, Databricks SQL dashboards, and clear documentation to reduce one-off reporting and free up analyst time for analysis.
• Continuously evaluate emerging tools (Unity Catalog, Databricks Genie, AI-assisted SQL/modeling via Cursor and Claude Code, semantic-layer technologies) to improve productivity and accuracy in hardware and supply chain reporting.

Senior Data Analyst, Hardware & Supply Chain

Data Scientist

• Own the definition, consistency, and integrity of Oura’s core business metrics across product, finance, and go-to-market.
• Establish and maintain a unified “metrics layer” that ensures a single source of truth for executive and operational decision-making.
• Resolve ambiguity in metric definitions and drive alignment across senior stakeholders when competing interpretations exist.
• Ensure critical KPIs are consistently defined, reproducible, and trusted across the organization.
• Partner with the CFO’s office and FP&A to define, document, and deliver the financial KPIs that show up in Board and exec reporting including but not limited to (Revenue, Gross profit/margin, adjusted EBITDA, Net Income, Units Sold, Warranty Rate, Membership, Engagement, and Retention and the long tail of corporate metrics).
• Establish each financial KPI as a governed, audit-grade data product — locked definitions, single owner, quality tests, full lineage to source systems, formal sign-off by key stakeholders, and a documented change-management process.
• Treat key data pipelines and metrics as production-grade systems with defined reliability standards.
• Establish monitoring, validation, and escalation processes for data issues affecting tier-1 business metrics.
• Drive structured incident management processes for data breaks, metric regressions, and reporting inconsistencies.
• Improve end-to-end data quality across systems of record, transformation layers, and reporting tools.
• Ensure the analytics delivered in external audit cycles — documentation, walk auditors through lineage, and ensure SOX-aligned controls and segregation-of-duties practices are reflected in how financial metrics are produced.
• Coordinate large-scale initiatives spanning Data Engineering, Analytics, Finance, GTM, Product, Operations, and Technology.
• Manage complex dependencies across business and technical systems to ensure consistent data flow and logic.
• Establish governance forums and decision frameworks that ensure clarity, accountability, and fast resolution of tradeoffs.
• Translate fragmented systems into coherent operating models that support scalable decision-making.
• Design how data is used to drive planning, forecasting, and resource allocation across the company.
• Partner with Finance and BizOps to ensure planning systems are grounded in consistent, trusted data.
• Build mechanisms that connect operational metrics to strategic decision-making and executive prioritization.
• Enable faster, higher-confidence decisions by improving signal clarity and reducing ambiguity in core business data.
• Translate complex technical and systems challenges into clear, decision-oriented narratives for executives.
• Provide structured updates on data health, system integrity, and transformation progress.
• Drive organizational adoption of standardized metrics, reporting systems, and data definitions.
• Influence without authority across senior leaders to ensure alignment on the “one version of truth.”

Staff Program Manager, Enterprise Data Transformation

• Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness.
• Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready.
• Partner with senior leadership to identify and mitigate organizational memory risks.
• Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive).
• Build and mobilize a cross-functional network of department champions to lead migration efforts.
• Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT.
• Partner with Legal to manage compliance carve-outs, legal holds, and retention policies.
• Standardize knowledge capture for critical transitions (departures, role changes, org redesigns).
• Embed retrospective practices to systematically document decision rationales and project context.
• Co-own governance of Oura’s tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT.
• Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity).
• Embed knowledge hygiene into core HR milestones (onboarding, L&D tracking, planning cycles).
• Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.

Director, Knowledge Management

Product Manager

• Own the upper funnel, global DTC experience
• Define and execute a product roadmap that balances strong customer experiences with measurable impact on conversion, average order value, and revenue.
• Identify, test, and ship AI-powered and personalized experiences that help site visitors understand Oura and choose the right offering.
• Partner with Data, ML, and Engineering to prototype and scale agentic and personalized experiences that improve both user satisfaction and revenue performance.
• Stay on top of emerging AI and experimentation tools, bringing forward pragmatic ideas that can be tested quickly and scaled globally.
• Internalize Oura’s product portfolio (hardware, membership, software features) in order to create an inspirational site experience that drives conversion.
• Support ongoing Marketing campaigns by providing strategic direction on how to extend to ouraring.com.
• Use quantitative and qualitative insights to shape compelling buying experiences for different audiences, markets, and contexts.
• Partner with several cross-functional teams to ensure experiences are localized and transcreated (not just translated) across key markets.
• Build scalable frameworks for localization, campaign launches, and content updates across key markets.
• Lead a rigorous experimentation program and translate lessons learned into roadmap priorities and follow-on iterations.
• Develop and test hypotheses (rooted in data) to maintain a high velocity pipeline of A/B testing.
• Partner closely with Product Design, Engineering, and Marketing to deliver initiatives end-to-end – on time and within budget.
• Create crisp PRDs, experimentation briefs, and decision documents that clarify problem statements, hypotheses, requirements, edge cases, and success metrics.
• Help cultivate a culture of excellence, experimentation, and data‑driven decision making across the DTC organization.

Senior Product Manager, Growth

Principal

• Support and help execute ŌURA’s federal government relations strategy, with a focus on healthcare, human performance, access, and revenue-related policy issues
• Work closely with ŌURA’s Human Performance (HP) and healthcare teams to ensure policy efforts are aligned with clinical, research, and enterprise priorities
• Monitor, assess, and communicate relevant legislative, regulatory, and political developments that may impact ŌURA’s business, partnerships, or growth opportunities
• Develop policy positions, advocacy materials, and briefings that translate complex healthcare and technology topics into clear, business-relevant insights
• Build and maintain relationships with Members of Congress, Congressional staff, trade associations, federal agencies, and other key external stakeholders to educate and advocate on ŌURA’s policy priorities
• Support, coordinate, and lead meetings, briefings, and engagements on Capitol Hill and with external partners as needed
• Assist in managing ŌURA's participation in relevant trade associations, coalitions, and industry groups, ensuring alignment with company objectives
• Operate comfortably across multiple workstreams, stepping in to support emerging priorities, time-sensitive issues, and cross-functional initiatives as the business evolves