Director, Knowledge Management

ŌURA

Director of Knowledge Management defining knowledge frameworks and practices for Oura's growth. Overseeing governance, data retention, and institutional memory strategies with a focus on cross-functional collaboration.

Posted 7/1/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $200,600 - $230,000 per yearWebsite

About the role

Key responsibilities & impact

Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness.
Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready.
Partner with senior leadership to identify and mitigate organizational memory risks.
Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive).
Build and mobilize a cross-functional network of department champions to lead migration efforts.
Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT.
Partner with Legal to manage compliance carve-outs, legal holds, and retention policies.
Standardize knowledge capture for critical transitions (departures, role changes, org redesigns).
Embed retrospective practices to systematically document decision rationales and project context.
Co-own governance of Oura’s tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT.
Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity).
Embed knowledge hygiene into core HR milestones (onboarding, L&D tracking, planning cycles).
Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.

Requirements

What you’ll need

12+ years in knowledge management, organizational effectiveness, change management, L&D, or an adjacent field.
Proven success scaling KM practices within high-growth, Series C+ or pre-IPO environments.
Prefer candidates with hands-on expertise with Google Workspace, Glean, Miro, and Slack.
Exceptional track record of driving cross-functional behavior change, program management, and cultural alignment.
Familiarity with data retention compliance, legal governance, or HR/L&D operations.

Benefits

Comp & perks

Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Oura Ring of your own plus employee discounts for friends & family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave

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Hard Skills & Tools

Knowledge Management PracticesData Retention PoliciesOrganizational EffectivenessChange Management StrategiesKPI Tracking

Soft Skills

Cross-Functional Behavior ChangeCultural AlignmentDocumentation Standards Enforcement