Principal Product Manager, Servicing

Upstart

full-time

Posted on: 8/27/2025

Origin: • 🇺🇸 United States

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💰 $187,900 - $260,000 per year

Lead

About the role

Principal Product Manager for Servicing designing tools and systems for recovering funds when borrowers are unable to repay across all Upstart loan products
Define strategy for Auto loan collections and recoveries in partnership with Operations leadership
Partner with Operations to establish technology and processes for collections and recoveries when borrowers become delinquent
Deeply understand delinquent borrowers and collaborate with design to deliver borrower-centered products
Establish and track success metrics to assess impact of product and operations initiatives
Leverage data-driven insights to make informed product decisions and optimize metrics
Make trade-offs to prioritize features with highest ROI and experiment when necessary
Develop vendor partnerships aligning with overall business strategy

6+ years experience in a product management role building both consumer-facing products and internal operational tools
Demonstrated success in driving business outcomes through a balance of quantitative metrics and qualitative understanding
Strong product sense; independently authored and executed on a multi-quarter roadmap
Rigorous and analytical problem solving; well structured, concise, and highly effective communication
Ownership and growth mindset; acts like an owner and open to feedback
Preferred: Experience building products in fintech, credit servicing, or customer support environments
Preferred: Familiarity with voice, chat, or AI-driven multi-modal UX
Preferred: Aptitude for and interest in credit and personal finance economic concepts
Preferred: Experience building products with third-party vendor integrations
Preferred: Demonstrated and expressed mission orientation, and outsized results