Upstart

Product Marketing

• Lead product marketing for a new product focused on replacing high-cost payday and cash advance loans; drive growth strategy, go-to-market execution, and customer adoption from ground up.
• Partner with cross-functional leads to execute company-wide growth initiatives that reimagine packaging and distribution of products.
• Develop and lead bold, omnichannel growth programs for Personal Loans, including geo-targeted and segment-specific initiatives.
• Own and scale competitive intelligence—synthesizing insights into recommendations that shape positioning, product direction, and growth strategy.
• Identify and prioritize high-leverage growth opportunities through deep analysis of customer behavior, product performance, and competitive moves.
• Influence roadmap decisions by championing the voice of the customer, market trends, and white space opportunities.
• Design iterative experiments to de-risk big bets and uncover scalable paths to growth.
• Deliver positioning and GTM strategies for emerging growth opportunities, including new distribution models or bundles.

Product Marketing Manager, Growth

IT Support

• Define and execute the vision for Upstart’s internal IT platforms, services, and engineering capabilities
• Lead and mentor a team of IT Engineers across enterprise tooling, automation, endpoint engineering, and identity
• Architect and implement scalable, cloud-native infrastructure using Infrastructure as Code (IaC) best practices
• Drive automation across IT workflows to reduce manual operations, improve reliability, and increase velocity
• Partner with cross-functional stakeholders including Security, People, Compliance, and Engineering to ensure IT platforms meet business and compliance needs
• Enhance observability and incident response within internal platforms to reduce downtime and improve employee experience
• Manage and report on IT engineering KPIs, driving continuous improvement through data-driven decision-making
• Ensure all IT systems and services are secure, resilient, and aligned with Upstart’s risk management strategy
• Champion a DevOps and SRE-aligned culture within IT, emphasizing scalability, reproducibility, and proactive health monitoring

Senior Manager, IT Engineering

Product Manager

• Principal Product Manager for Servicing designing tools and systems for recovering funds when borrowers are unable to repay across all Upstart loan products
• Define strategy for Auto loan collections and recoveries in partnership with Operations leadership
• Partner with Operations to establish technology and processes for collections and recoveries when borrowers become delinquent
• Deeply understand delinquent borrowers and collaborate with design to deliver borrower-centered products
• Establish and track success metrics to assess impact of product and operations initiatives
• Leverage data-driven insights to make informed product decisions and optimize metrics
• Make trade-offs to prioritize features with highest ROI and experiment when necessary
• Develop vendor partnerships aligning with overall business strategy

Principal Product Manager, Servicing

General Counsel

• Serve as the lead lawyer advising the business on applicable laws and regulations such as the GLBA, CCPA, and other state and federal privacy laws, as well as emerging “Responsible AI” and privacy laws.
• Engage directly with Upstart’s product, operations, privacy, security, finance, legal and compliance teams regarding Upstart’s obligations under privacy and data security laws; perform legal research and provide memos as necessary.
• Research, analyze and provide recommendations regarding data use and data sharing abilities within applicable laws.
• Provide legal recommendations to senior leadership, business partners and the Compliance/Risk function on key issues and strategy driving this important part of our business.
• Assist in the drafting and finalization of privacy and security related policies and procedures including those relating to data retention and destruction.
• Escalate high risk or important issues to senior leadership within the Product & Regulatory Legal team and senior management as appropriate.
• Use a first-principals approach to identify inefficiencies, reduce legal risk, and improve customer experiences.

Senior Legal Counsel, Privacy

Data Analyst

• Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
• Digital-first company; most employees live and work anywhere in the United States; offices in San Mateo, CA; Columbus, OH; and Austin, TX.
• Staff Data Analyst will work with Capital Markets and Lending Partnership teams to influence capital strategy and work directly with institutional capital providers.
• Collaborate with Data Analytics, Machine Learning, Product, Engineering, and Finance teams to shape credit metrics, narratives, and financial forecasts.
• Identify opportunities, evaluate risks, and provide insights to drive impactful decisions within Upstart’s credit platform and investor/lending community.
• Develop financial models, data pipelines, and automated reporting systems to enable strategic decision-making.
• Mentor junior team members and foster a culture of excellence in data, credit, and analytics.
• Travel/on-site cadence: majority remote within the United States; teams meet once or twice per quarter for 2-4 consecutive days for in-person collaboration.

Staff Data Analyst, Capital Markets

Backend Engineer

• As a Database Engineer on the Database Engineering team, you will own the tooling, maintenance and performance optimizations of our production database systems built on Postgres technology.
• The Database Engineering team is responsible for all of the AWS RDS infrastructure which powers our loans.
• You will lead by developing tools and processes; You’ll have wide latitude in technology options to help us choose the right technology for our evolving data workflows.
• Position Location - This role is available in the following locations: Remote, San Mateo, Columbus
• Time Zone Requirements - This team operates on the East/West Coast time zones.
• Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
• How you’ll make an impact:
• Improving query patterns and dataflows in the operational layer
• Building out tools to reduce the teams workload
• Providing guidance to vertical squads on database best practices
• What we’re looking for:
• Database Expertise
• 5-10 years of experience in a Database Engineer/DBA role
• Advanced knowledge of Postgres extensions and performance optimization techniques.
• Experience optimizing sql queries and techniques for improving data workflows
• Familiarity with Postgres scalability solutions and can use this knowledge to guide designs
• Advanced knowledge of Postgres Replication solutions
• Proficiency with database normalization
• Proficiency in Python or other language for database automation and tooling development
• Knowledge of fundamental AWS building blocks (EC2, EBS, S3, RDS, IAM, VPC)
• Have relevant technical skills (scripting, SQL, Unix command line tools)
• Experience with RDS and monitoring tools such as Datadog
• Excellent written and verbal communication skills with ability to present complex technical information clearly
• Experience mentoring development teams and conducting technical training on database design standards and query best practice
• Proven ability to work in agile environments and collaborate with cross-functional teams
• Experience with OnCall and the ability to think on your feet
• Experience with Clickhouse and DataDog DBM

Senior Database Engineer

Site Reliability Engineer

• About Upstart: Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while delivering the exceptional digital-first lending experience their customers demand.\n• The Team: Upstart’s Site Reliability Engineering (SRE) team owns the reliability, resiliency, and observability of Upstart’s production systems. The SRE team builds tooling and automation to monitor the health of our infrastructure and create a fast, reliable, and productive environment for other engineers and a world-class experience for our customers. SRE defines Upstart’s strategy for technology operations risk mitigation, which includes disaster planning and on-call procedures. We use data-driven approaches to drive our decisions, and provide reports and insights to the business to improve visibility into the system and customer experience.\n• As a Senior Software Engineer focused on Site Reliability Tooling: your work will directly impact the success of the SRE team and all of Upstart. Your expertise will inform the team’s direction, and your work with other SREs and Upstart engineers will make Upstart’s systems as effective as possible for our customers. SRE at Upstart is ever-changing, and you will be a primary contributor in shaping our future path.\n• How you’ll make an impact:\n• Embody and share SRE principles at Upstart\n• Exercise state-of-the-art SRE practices throughout the company\n• Uphold a culture of visibility, ownership, and responsibility around service reliability\n• Implement standards for monitoring microservices, web apps, mobile apps, databases, Kubernetes clusters, and machine learning platforms, in a fast-paced environment\n• Improve incident response practices, both within SRE and throughout the company\n• Automate away toil that make sense to be automated\n• What we’re looking for:\n• Minimum requirements:\n• 6 years combined experience between Software Engineering, Site Reliability, and/or DevOps Engineering including CI/CD, TDD, internal tooling, observability, and other agile development practices\n• Proficiency coding Python, Go, JavaScript/TypeScript\n• Proficiency with Infrastructure as Code (Terraform, CDK, Cloudformation, etc.)\n• Software engineering background with experience building internal tooling from scratch, and other agile development techniques\n• Strong software design & architecture skills\n• Fundamentally sound with data structures & algorithms\n• Experience with on-call and incident management environments\n• Experience with observability, monitoring, and reporting tools (e.g., Datadog, Prometheus, etc.)\n• Experience supporting SaaS software in a microservice-oriented cloud environment\n• Ability to work with multiple teams for enterprise-wide deliverables\n• Data/metrics-driven mindset\n• Preferred qualifications:\n• Experience with service mesh\n• Full Stack development skills\n• Experience building tooling for an observability platform\n• Experience leveraging LLM/GenAI to improve SRE efficiency and processes\n• Position Location - This role is available in the following locations: Remote, San Mateo, Columbus, Austin\n• Time Zone Requirements - This team operates across all U.S. time zones.\n• Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per quarter at an Upstart office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.\n• What you’ll love:\n• Competitive Compensation (base + bonus & equity)\n• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart\n• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings\n• Employee Stock Purchase Plan (ESPP)\n• Life and disability insurance\n• Generous holiday, vacation, sick and safety leave\n• Supportive parental, family care, and military leave programs\n• Annual wellness, technology & ergonomic reimbursement programs\n• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering\n• Catered lunches + snacks & drinks when working in offices\n• LI-REMOTE\n• LI-MidSenior\n• Pay transparency: At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.\n• In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).\n• United States | Remote - Anticipated Base Salary Range\n• $163,600—$226,400 USD