Principal – Executive Customer Engagement
Alteryx
Senior Dealer Success Manager
Upstart
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Ohio, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $99,800 - $138,000 per year
Job Level
Senior
About the role
- Build and grow your market by meeting with dealership partners (both in-person and virtually)
- Promote the Upstart Auto Finance program and make it easy for dealers to fall in love with it
- Lead smooth, hands-on onboarding and deliver engaging training sessions
- Be your dealers’ trusted advisor—solving problems, answering questions, and unlocking value
- Partner with cross-functional teams to get dealers what they need, fast
- Keep up-to-date, clean records of your dealer interactions in our customer success platform
- Stay sharp on our product, competitive landscape, and market trends
- Bring the voice of the dealer to our product and engineering teams—be the feedback loop!
- Continuously seek out process improvements that drive better experiences for dealers and car buyers
Requirements
- Have 3-5+ years of experience in Dealer Relationship Manager for an indirect auto finance lender and a proven track record working with dealers
- Know the ins and outs of auto financing, F&I, and the indirect lending ecosystem
- Exceptional communicator who can build instant rapport and lasting trust
- Love solving problems and thinking a few steps ahead
- Tech-savvy and can pick up new tools fast (Salesforce, iPads, data dashboards, etc.)
- Organized, self-motivated, and comfortable working independently
- Can analyze data and clearly communicate trends, insights, and actions
- Naturally curious and constantly learning from customers and market shifts
- Thrive in fast-paced, startup-style environments and know how to roll with change
- Experience in a startup or SaaS company
- Experience in a dealer-facing role at an auto fintech
- Bachelor’s degree in Sales, Communications, or a related field
Benefits
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
dealer relationship managementauto financingF&Iindirect lendingdata analysisproblem solvingprocess improvementcustomer success
Soft skills
exceptional communicationbuilding rapporttrust buildingself-motivationorganizationcuriosityadaptabilityindependence
