Account Manager
UpdatePromise
Client Success
UpdatePromise
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteSalary
💰 $84,000 - $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Build and maintain strong relationships with dealership partners as the frontline advocate
- Ensure clients achieve maximum value from UpdatePromise platform
- Train and service new clients on the full suite of products
- Provide follow-up support with existing clients post-onboarding
- Build meaningful industry relationships to retain clients and find potential new clients
- Travel throughout the country to manage accounts and ensure their success
- Perform data analysis and translate that data into recommendations for training of service personnel
- Coach and train groups, support account management and implementation activities
- Report to Tyler Holman
Requirements
- An Associates Degree OR Similar Experience
- Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)
- Experience with work related travel
- Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)
- A huge plus if you have worked within the Automotive Industry!
- Excellent verbal and written communication skills; comfortable speaking with all levels of management, including C-Level; written communication at a business level
- Comfortability to coach and train individuals in large groups
- Self-motivated and able to work with little to no supervision
- Intermediate experience with Microsoft Excel and Word
- Quick learner used to a fast paced environment and able to adapt to change
- Excellent time management and task prioritization skills
- Ability to troubleshoot problems and solve issues creatively
