UpdatePromise

Customer Success Manager

• Become a Part of the UpdatePromise Team
• UpdatePromise is the leading customer experience technology platform serving automotive dealerships and collision repair centers across North America. As the #1 Fixed Operations Solution for new car franchise dealerships, our mission is to transform the service experience through cutting-edge digital tools that streamline communication, increase transparency, and drive profitability. Headquartered in Chino, California, UpdatePromise supports over 20,000 rooftops with solutions like automated messaging, integrated payments, advanced scheduling, customer surveys, and real-time video inspections — all designed to deliver a world-class experience to every customer, every time.
• About the Role – Client Success Specialist
• As a Client Success Specialist at UpdatePromise, you’ll play a vital role in building and maintaining strong relationships with our dealership partners. You will serve as the frontline advocate for our clients, ensuring they achieve maximum value from our platform. This is a dynamic, client-facing position ideal for someone who is passionate about delivering exceptional service, problem-solving, and driving long-term success for our partners in the automotive industry.

Client Success

• Serve as frontline advocate for dealership partners to ensure they achieve maximum value from UpdatePromise platform
• Train and service new clients on the full suite of products and provide follow-up support after onboarding
• Build and maintain industry relationships to retain existing clients and find new potential clients
• Travel throughout the country to manage accounts and ensure client success
• Analyze client data and translate findings into recommendations and training for service personnel
• Coach and train personnel in large groups and deliver business-level written and verbal communications
• Report to Tyler Holman and collaborate with internal teams to drive long-term partner success

Account Manager

• An Account Manager who has: 1. Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level. 2. The comfortability to coach and train individuals in large groups. 3. Self-motivated, and able to work with little to no supervision. 4. Intermediate experience with Microsoft Excel and Word. 5. A quick learner who is used to a fast paced environment, and can readily adapt to new changes. 6. Excellent time management and task prioritization skills. 7. The ability to trouble shoot problems, and solve issues creatively.

• Serve as the frontline advocate for dealership partners, ensuring they achieve maximum value from the UpdatePromise platform
• Train and service new clients on the full suite of products and provide follow-up support after onboarding
• Build and maintain meaningful industry relationships to retain clients and find potential new clients
• Travel throughout the country to manage accounts and perform onsite training and support
• Analyze client data and translate it into recommendations for training of service personnel
• Coach dealership staff, conduct group trainings, and communicate with all levels of management including C-Level

Client Success- North Eastern US

• Build and maintain strong relationships with dealership partners as the frontline advocate
• Ensure clients achieve maximum value from UpdatePromise platform
• Train and service new clients on the full suite of products
• Provide follow-up support with existing clients post-onboarding
• Build meaningful industry relationships to retain clients and find potential new clients
• Travel throughout the country to manage accounts and ensure their success
• Perform data analysis and translate that data into recommendations for training of service personnel
• Coach and train groups, support account management and implementation activities
• Report to Tyler Holman

• Become a Part of the UpdatePromise Team
• UpdatePromise is the leading customer experience technology platform serving automotive dealerships and collision repair centers across North America. As the #1 Fixed Operations Solution for new car franchise dealerships, our mission is to transform the service experience through cutting-edge digital tools that streamline communication, increase transparency, and drive profitability. Headquartered in Chino, California, UpdatePromise supports over 20,000 rooftops with solutions like automated messaging, integrated payments, advanced scheduling, customer surveys, and real-time video inspections — all designed to deliver a world-class experience to every customer, every time.
• About the Role – Client Success Specialist
• As a Client Success Specialist at UpdatePromise, you’ll play a vital role in building and maintaining strong relationships with our dealership partners. You will serve as the frontline advocate for our clients, ensuring they achieve maximum value from our platform. This is a dynamic, client-facing position ideal for someone who is passionate about delivering exceptional service, problem-solving, and driving long-term success for our partners in the automotive industry.
• A Client Success Smanager who has:
• 1. Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.
• 2. The comfortability to coach and train individuals in large groups.
• 3. Self-motivated, and able to work with little to no supervision.
• 4. Intermediate experience with Microsoft Excel and Word.
• 5. A quick learner who is used to a fast paced environment, and can readily adapt to new changes.
• 6. Excellent time management and task prioritization skills.
• 7. The ability to trouble shoot problems, and solve issues creatively.
• 1. Training and servicing new clients on the full suite of our products.
• 2. Follow-up support with existing clients once they are fully onboarded.
• 3. Building meaningful industry relationships to help keep existing clients and find new potential clients.
• 4. Traveling throughout the country to manage accounts to help ensure their success.
• 5. Data analysis and translating that data into thoughtful recommendations for training of service personnel.

• You are a hunter who is motivated, confident, and loyal. You’re driven not just by sales, but by the opportunity to connect with your clients and foster lifelong relationships. You set goals and then strive to surpass them. Rejection doesn’t faze your resolve but strengthens it. You’re personable—and you understand the importance of face-to-face interaction with clients and teammates. You’re an agile written and verbal communicator who exercises good judgment and can pivot as the situation demands. Coachable, adaptable, and “can do,” you turn constructive criticism into self-improvement. You truly believe you have the ability to positively impact our industry and our world.

Client Success

Client Success

Client Success

Client Success

Client Success

Client Success

Client Success

Account Manager

Client Success

Client Success- North Eastern US

Client Success

Client Success

Client Success

Sales Account Representative