Implementation Representative

UpdatePromise

Implementation Representative at UpdatePromise training and servicing clients. Building relationships and managing accounts while traveling across the country for client success.

Posted 6/29/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $84,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills, both verbal and written, to effectively train and support clients. Proficient in data analysis and Microsoft Excel, with a focus on building relationships and managing accounts to ensure client success.

Highest-signal resume keywords

Client TrainingData AnalysisMicrosoft ExcelVerbal CommunicationTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMicrosoft ExcelMicrosoft Word

Soft Skills

Verbal CommunicationWritten CommunicationCoachingSelf-MotivationProblem Solving

Industry Keywords

Client ManagementAccount ManagementRelationship BuildingTrainingTask Prioritization

About the role

Key responsibilities & impact

Training and servicing new clients on the full suite of our products.****
Follow-up support with existing clients once they are fully onboarded.****
Building meaningful industry relationships to help keep existing clients and find new potential clients.****
Traveling throughout the country to manage accounts to help ensure their success.****
Data analysis and translating that data into thoughtful recommendations for training of service personnel.****

Requirements

What you’ll need

Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.****
The comfortability to coach and train individuals in large groups.****
Self-motivated, and able to work with little to no supervision.****
Intermediate experience with Microsoft Excel and Word.****
A quick learner who is used to a fast paced environment, and can readily adapt to new changes.****
Excellent time management and task prioritization skills.****
The ability to trouble shoot problems, and solve issues creatively.****

Benefits

Comp & perks

An Associates Degree OR Similar Experience****
Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)****
Experience with work related travel****
Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)****
A huge plus if you have worked within the Automotive Industry! ****