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Implementation Representative
UpdatePromiseImplementation Representative at UpdatePromise training and servicing clients. Building relationships and managing accounts while traveling across the country for client success.
Posted 6/29/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $84,000 per yearWebsite
About the role
Key responsibilities & impact- Training and servicing new clients on the full suite of our products.****
- Follow-up support with existing clients once they are fully onboarded.****
- Building meaningful industry relationships to help keep existing clients and find new potential clients.****
- Traveling throughout the country to manage accounts to help ensure their success.****
- Data analysis and translating that data into thoughtful recommendations for training of service personnel.****
Requirements
What you’ll need- Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.****
- The comfortability to coach and train individuals in large groups.****
- Self-motivated, and able to work with little to no supervision.****
- Intermediate experience with Microsoft Excel and Word.****
- A quick learner who is used to a fast paced environment, and can readily adapt to new changes.****
- Excellent time management and task prioritization skills.****
- The ability to trouble shoot problems, and solve issues creatively.****
Benefits
Comp & perks- An Associates Degree OR Similar Experience****
- Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)****
- Experience with work related travel****
- Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)****
- A huge plus if you have worked within the Automotive Industry! ****
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisMicrosoft ExcelMicrosoft Word
Soft Skills
Verbal CommunicationWritten CommunicationCoachingSelf-MotivationProblem Solving