Up Hellas

Operations

• Support the Partners Sales Manager on strategy definition and execution
• Monitor and achieve defined KPIs
• Manage all operational activities in the main system: block MIDs, provide back-office information to the team
• Ongoing maintenance and continuous update of the merchant network data
• Regular checks of uninvoiced transactions for any missing MID/BIDs from merchants
• Process manual invoicing for uninvoiced transactions
• Maintain a persistent and results-driven approach in all tasks
• Ensure high levels of service quality and responsiveness to client needs
• Work regularly with the Partners Sales Manager to deliver on KPIs within set timeframes
• Support company efforts to optimize ways of working and act as a role model
• Collaborate effectively with peers across the organization
• Embrace the 'One Team' spirit across all Up Hellas departments
• Follow team directions and adapt as business needs evolve
• Support new initiatives within the area of responsibility
• Act according to company instructions in emergency or exceptional situations

Operations Specialist

Systems Engineer

• Take over escalated tickets from first-level support and train the team
• Reproduce and analyze issues
• Decide what’s a real bug, what’s UX confusion, and what’s a config mistake
• Participate to analysis and requirements of new needs for development
• Administer and improve Jira workflows, statuses, tagging, and hygiene
• Configure and optimize Intercom (macros, inbox rules, tagging, reporting)
• Manage and maintain Microsoft Dynamics 365 CRM (entities, views, workflows, and data integrity)
• Use SQL to validate tickets and dig into product behavior
• Use Postman to test APIs and integrations
• Run logs, tools, and internal scripts to troubleshoot
• Escalate properly to Product when it’s a real issue
• Document what you learn so the team learns too
• Follow up with third-party suppliers and partners — and make sure they deliver
• Work with Support, QA, Product and Tech to constantly improve our internal ticket flow

IT Systems Engineer

Human Resources

• Maintain and update employee records, ensuring accuracy and integrity of HR data across systems
• Keep personnel files up to date and ensure compliance with internal standards
• Support the full employee lifecycle - from onboarding new joiners to managing offboarding processes smoothly
• Handle leave management, sick day tracking, and related employee requests in a timely manner
• Prepare and organize payroll input files
• Manage employee benefits administration, including transit card top-ups and benefit card top-ups
• Issue employment certificates and other official HR documents as needed
• Conduct first-round screening calls and assist in the full recruitment cycle for standard positions
• Monitor employee compliance with the digital card
• Assist in the performance review cycles (twice a year) – monitor the progress and assist in appraisals when needed
• Generate people analytics reports when needed and prepare HR presentations
• Data entry and segmentation in HR projects as needed
• Internal communication – you communicate clearly to all employees HR-related topics
• Assist in internal events organizing
• Assist in Employer Branding events & conferences through participation

HR Administrator

Sales Development Rep

• Conduct cold calls to arrange meetings for the Key Accounts team
• Manage and distribute incoming leads
• Execute LinkedIn activities (e.g. article sharing, content engagement)
• Identify new business opportunities and potential customers
• Maintain a high level of engagement with prospects and proactively identify their needs and challenges
• Contribute to the development of new products and services, including market strategies and pricing models
• Present products and services to potential clients and introduce new offerings to existing customers
• Researching new markets

Operations Specialist

IT Systems Engineer

HR Administrator

Sales Development Representative