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Operations Specialist
Up HellasOperations Specialist providing back-office support for Up Hellas, a digital-first employee benefits company in Greece. Ensuring merchant data accuracy and operational efficiency within a hybrid working environment.
About the role
Key responsibilities & impact- Support the Partners Sales Manager on strategy definition and execution
- Monitor and achieve defined KPIs
- Manage all operational activities in the main system: block MIDs, provide back-office information to the team
- Ongoing maintenance and continuous update of the merchant network data
- Regular checks of uninvoiced transactions for any missing MID/BIDs from merchants
- Process manual invoicing for uninvoiced transactions
- Maintain a persistent and results-driven approach in all tasks
- Ensure high levels of service quality and responsiveness to client needs
- Work regularly with the Partners Sales Manager to deliver on KPIs within set timeframes
- Support company efforts to optimize ways of working and act as a role model
- Collaborate effectively with peers across the organization
- Embrace the 'One Team' spirit across all Up Hellas departments
- Follow team directions and adapt as business needs evolve
- Support new initiatives within the area of responsibility
- Act according to company instructions in emergency or exceptional situations
Requirements
What you’ll need- University degree (Bachelor's)
- Minimum 2 years of experience in a Network, Customer Experience or Sales department (team management not required)
- Greek – Fluent (written & spoken). English or any additional language will be considered a plus
- Advanced MS Office (Word, Excel, PowerPoint); good knowledge of market and business trends; communication & negotiation skills are a plus
Benefits
Comp & perks- A dynamic work environment
- A suite of benefits: FlexOne, Fitpass, Private medical plan, Public Transportation Card, and even breakfast!
- A full-time, indefinite contract
- Location: Athens headquarters
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI monitoringmanual invoicingdata maintenancetransaction processingnetwork management
Soft Skills
results-drivenservice qualityresponsivenesscollaborationadaptabilitycommunicationnegotiation
Certifications
Bachelor's degree