Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Up Hellas

IT Systems Engineer

Up Hellas

IT Systems Engineer managing internal support and tools at Up Hellas. Collaborating across teams to resolve customer issues and optimize tool usage.

Posted 5/28/2026full-timeAthens • 🇬🇷 GreeceJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Take over escalated tickets from first-level support and train the team
  • Reproduce and analyze issues
  • Decide what’s a real bug, what’s UX confusion, and what’s a config mistake
  • Participate to analysis and requirements of new needs for development
  • Administer and improve Jira workflows, statuses, tagging, and hygiene
  • Configure and optimize Intercom (macros, inbox rules, tagging, reporting)
  • Manage and maintain Microsoft Dynamics 365 CRM (entities, views, workflows, and data integrity)
  • Use SQL to validate tickets and dig into product behavior
  • Use Postman to test APIs and integrations
  • Run logs, tools, and internal scripts to troubleshoot
  • Escalate properly to Product when it’s a real issue
  • Document what you learn so the team learns too
  • Follow up with third-party suppliers and partners — and make sure they deliver
  • Work with Support, QA, Product and Tech to constantly improve our internal ticket flow

Requirements

What you’ll need
  • 2–4 years in Technical Support, Systems Operations, System Administration
  • Studies on Information Technology or Computer Science
  • Strong experience using:
  • - Jira (ticket management, automation, tagging)
  • - Intercom (macros, rules, reporting)
  • - SQL (intermediate queries, data validation)
  • - Postman (API testing & debugging)
  • You’re organized, structured, and confident working independently
  • You know how to speak both “support” and “product” without needing a translator

Benefits

Comp & perks
  • A dynamic work environment
  • FlexOne
  • Fitpass
  • Private medical plan
  • Public Transportation Card
  • Breakfast!

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLAPI testingdebuggingticket managementautomationdata validationworkflow managementissue analysistroubleshootingrequirements analysis
Soft Skills
organizational skillsindependent workcommunicationteam trainingproblem-solvingcollaborationdocumentationfollow-up