United Ag & Turf

Manager

• Works with multiple service departments for defined territories to provide direction on optimizing service capacity and performance for individual service departments, technician performance and reporting, as well as, recruiting and retaining service department employees.
• Develops Communicates and monitors effective service department processes and performance and continual improvements
• Monitors service department performance relative to technician performance and capacity
• Assist in recruiting, staffing, and employee development activities for onboarding new service department employees
• Supports the development of all service personnel
• Assist in completing performance reviews of service staff in the area of labor sales, expense control, and labor performance to meet the companies objectives
• Assist in low performance process for techs that are underperforming
• Identify and drive continuous service capability and improvements
• Identify training opportunities, work with training department to develop and deliver training plans for all service department employees on service system and processes
• Prepare and Analyze service department reports; use data to help drive improvement and growth
• Develop action plans for locations to improve Service department financial performance through achieving sales and profitability goals
• Works with Business Operations Managers to lead the execution of the Service department marketing plan and sales tactics
• Visit key customer accounts as necessary to strengthen relationships and grow sales
• Assist in setting expectations and hold Service Managers accountable for facility appearance, cleanliness, and safety including offices, shop, inside and outside storage
• Analyze service department capability in special tools and equipment
• Support the student Ag Tech program and recruiting efforts for respective territories
• Assist Business Operation Managers and store locations in problem resolution regarding customer experience
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company’s reputation and image in the community is consistent with company Core Values
• Work extended hours and weekends as necessary

Territory Service Development Manager

Account Executive

• Represents the company for the sale of machinery to customers in a defined sales territory.
• Maintains current product knowledge on features and benefits of all equipment potentially saleable by the dealership.
• Monitors competitive activity/products and timely communicates to management.
• Maintains all customer information in assigned territory for sales management.
• Knows and follows a defined sales process.
• Assists with the preparation and execution of customer events.
• Conducts new equipment field demonstrations.
• Monitors trends in customer’s business activities and timely communicates to management.
• Maintains a current knowledge of basic lease and financing strategies to assist customers with securing the equipment needed to maintain their facility in the most efficient manner.
• Attends applicable sales training events/seminars.
• Maintain current knowledge of used equipment values and ability to evaluate properly.

Golf & Sports Turf Sales Representative

• Meet or exceed sales goals and deliver an exceptional customer experience
• Represents the company for the sale of machinery and solutions to customers in an online environment
• Delivers an exceptional customer experience, primarily communicating via email, text and phone
• Maintains current product knowledge on features and benefits of all equipment potentially saleable by the dealership
• Monitors competitive activity/products and timely communicates to management, accordingly
• Maintains all customer information in assigned territory for sales management
• Knows and follows a defined sales process
• Assists with the preparation and execution of customer events
• Monitors trends in customer’s business activities and timely communicates to management
• Maintains current knowledge of financing options to assist customers with securing the purchase of new and used goods
• Attends applicable sales training events/seminars
• May maintain current knowledge of used equipment values and ability to evaluate properly for trading purposes

Online Sales Representative

• Works with multiple service departments for defined territories to provide direction on optimizing service capacity and performance
• Monitors service department performance relative to technician performance and capacity
• Assists in recruiting, staffing, and employee development activities for onboarding new service department employees
• Supports the development of all service personnel
• Prepares and analyzes service department reports; uses data to help drive improvement and growth

• Build customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales
• Address customer concerns, promote aftermarket sales, furnish technical support where applicable, and collect profiling information to enhance customer experience
• Market parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
• Perform follow-up calls at customer locations on complete goods and parts and service sales
• Profile customer’s machines, vehicles, and demographic information
• Participate in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealership
• Assist the Sales department with after-sales calls to ensure equipment operates to the customer’s satisfaction
• Provide limited technical support where applicable

Territory Service Development Manager

Golf & Sports Turf Sales Representative

Online Sales Representative

Territory Service Development Manager

Parts & Service Outside Sales Representative