Senior Director, Pharmacy Product Operations and Strategy
The Cigna Group
Product Operations Specialist
Unify
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Join Unify, a go-to-market platform building warm outbound for sales
- Serve as Product Operations Specialist at intersection of customer experience, product, and operations
- Build and optimize support infrastructure and ensure exceptional customer experiences
- Work closely with product and engineering to enhance operational efficiency and scale processes
- Act as customer advocate and provide expert guidance
- Develop and maintain knowledge base content using Pylon
- Use product to identify friction points and provide structured feedback
- Design and implement scalable support processes
- Experiment with new support strategies and AI tools
- Collaborate on bug reporting, feature requests, and prioritization
- Maintain operational dashboards and documentation for common customer scenarios
Requirements
- 2-4 years in customer support/success, product, or operations roles
- Track record of creating and maintaining user-facing documentation and help articles.
- Background analyzing user feedback and product metrics to identify improvement opportunities.
- Strong data analysis skills with proficiency in Excel and basic SQL for product analytics.
- Familiarity with knowledge base platforms (Pylon experience is a plus).
- Experience working with technical products or cross-functionally with product teams.
- Excellent written and verbal communication skills.
- Detail-oriented approach to documenting user processes and product solutions.
- Product-minded approach with strong analytical problem-solving abilities.
- Proven ability to translate user needs into actionable product insights.
- Experience collecting, analyzing, and acting on user feedback to drive product improvements.
