Unify

Product Operations Specialist

Unify

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, New York

Visit company website
✨ AI Apply
Manual Apply

Job Level

JuniorMid-Level

Tech Stack

SQL

About the role

  • Join Unify, a go-to-market platform building warm outbound for sales
  • Serve as Product Operations Specialist at intersection of customer experience, product, and operations
  • Build and optimize support infrastructure and ensure exceptional customer experiences
  • Work closely with product and engineering to enhance operational efficiency and scale processes
  • Act as customer advocate and provide expert guidance
  • Develop and maintain knowledge base content using Pylon
  • Use product to identify friction points and provide structured feedback
  • Design and implement scalable support processes
  • Experiment with new support strategies and AI tools
  • Collaborate on bug reporting, feature requests, and prioritization
  • Maintain operational dashboards and documentation for common customer scenarios

Requirements

  • 2-4 years in customer support/success, product, or operations roles
  • Track record of creating and maintaining user-facing documentation and help articles.
  • Background analyzing user feedback and product metrics to identify improvement opportunities.
  • Strong data analysis skills with proficiency in Excel and basic SQL for product analytics.
  • Familiarity with knowledge base platforms (Pylon experience is a plus).
  • Experience working with technical products or cross-functionally with product teams.
  • Excellent written and verbal communication skills.
  • Detail-oriented approach to documenting user processes and product solutions.
  • Product-minded approach with strong analytical problem-solving abilities.
  • Proven ability to translate user needs into actionable product insights.
  • Experience collecting, analyzing, and acting on user feedback to drive product improvements.