Unify

Customer Success Manager

• Own Activation & Onboarding
• Lead customers from kickoff through onboarding, driving rapid time-to-value and strong early adoption.
• Manage structured implementation including technical setup, enablement, outbound campaign configuration, and testing.
• Align with customer stakeholders on goals, workflows, and success plans that create early momentum.
• Drive Adoption Across the Lifecycle
• Guide customers post-onboarding through regular touchpoints focused on performance, usage, and outcomes.
• Identify adoption gaps quickly and put clear, actionable plans in place to course correct.
• Maintain a strong understanding of each customer's operational needs and evolving expectations.
• Own Renewal & Expansion
• Serve as the primary strategic partner from activation through renewal.
• Maintain executive alignment, proactive communication, and multithreaded relationships.
• Identify expansion opportunities based on usage and customer maturity, and support or lead commercial conversations by framing value, ROI, and measurable impact.
• Use Data to Drive Strategy
• Analyze customer behavior, feature adoption, and outbound performance to assess health and surface risk.
• Deliver insight-rich business reviews that move customers toward stronger performance.
• Flag at-risk accounts early and build targeted intervention plans.
• Influence Product
• Maintain a tight feedback loop with Product on friction points, feature gaps, and patterns uncovered throughout the customer journey.
• Document and share insights to create repeatable wins across the customer base.

Customer Success Manager – Activation & Lifecycle

Sales Development Rep

• Proactively identify & convert new business opportunities through outbound sales activities
• Engage with prospects to understand their needs and determine fit.
• Maintain accurate records and prioritize leads in Salesforce.
• Work cross-functionally to build & execute top of funnel strategy

Sales Development Representative

Full-stack Engineer

• Ensure that Unify can scale to support our hyper growth and provide a stable platform for large scale customers such as Cursor, Perplexity and Decagon
• Collaborate with Product, Design, and GTM stakeholders to translate ambiguous business goals into a clear, phased engineering plan.
• Establish coding standards, CI/CD pipelines, testing strategy, reliability targets, and observability practices that future teams will inherit.
• Rapidly prototype with third-party APIs, databases, model-serving platforms, and infra vendors to accelerate customer value.
• Provide technical leadership for (and — if you’re up for it — manage) engineers across domains—pairing, reviewing, and unblocking as you go.

Senior Software Engineer, Platform

• Scale Unify
• Drive the technical roadmap
• Set the bar for engineering excellence
• Evaluate & integrate new tech
• Mentor & lead

Staff Software Engineer, Platform

Product Manager

• Own the product. You'll define what we build alongside our founders — with strong opinions rooted in deep customer understanding and business context.
• Drive strategy and execution for your pods. You'll be directly responsible for a couple of engineering pods — owning the roadmap, setting priorities, and making sure your teams are shipping the highest-impact work.
• Ship end to end. Take ideas from napkin sketch to launched feature. You scope it, you ship it, you measure it, you iterate.
• Be the voice of the customer. Talk to users constantly. Dig into usage data. Understand what they're actually trying to do. Turn those insights into product decisions.
• Sweat the details on UX. You care about every click, every label, every flow. You catch the friction that everyone else walks past. You ship things that are simple, elegant, and delightful.
• Raise the bar on product quality. You'll help set the standards for how product works at Unify — how we think about quality, how we make decisions, how we ship.

Senior Product Manager

• Lead the growth pod: Manage and mentor engineers, setting priorities, and unblocking work while staying hands-on with code yourself.
• Own the growth stack: Design and build experimentation infrastructure, feature flagging, and analytics pipelines.
• Drive measurable impact: Partner with Product, Marketing, and GTM to identify growth opportunities, run rigorous experiments, and ship features.
• Build self-serve experiences: Create frictionless onboarding flows and trial experiences.
• Instrument everything: Establish event tracking, funnel analytics, and attribution systems.
• Set the bar for growth engineering: Define best practices for experimentation rigor and iterate on learnings.

Customer Success Manager – Activation & Lifecycle

Sales Development Representative

Senior Software Engineer, Platform

Staff Software Engineer, Platform

Senior Product Manager

Staff Engineer, Growth Engineering