IFM Director
Jones Lang LaSalle Americas, Inc.
Head of Workplace and People Experience
<Undefined>
full-time
Posted on:
Origin: • 🇩🇪 Germany
Visit company websiteJob Level
Lead
About the role
- Set and own the global Workplace & People Experience strategy, roadmap, and operating model across EMEA sites; define the right mix of office-led and remote-friendly practices to enable high performance
- Lead, develop, and scale a multi-site Workplace & People Experience team (real estate & workplace operations, facilities, space planning, global events/engagement, health & safety), with clear goals, career paths, and standards of excellence
- Build the business case for investments; own annual planning, headcount plans within the function, and multiyear space and workplace technology roadmaps
- Partner with Real Estate and Finance to shape our office portfolio: market assessments, scenarios, lease negotiations support, renewals, and expansions/rightsizing
- Own space strategy and utilization performance: implement data-led space planning, occupancy targets, seating philosophy, move/add/change processes, and workplace standards across sites
- Oversee design and delivery of new or refurbished spaces that reflect Personio’s brand, sustainability goals, accessibility standards, and hybrid use cases
- Own global workplace operations end-to-end: reception, facilities, maintenance, security, cleaning, mail/parcel, food & beverage, and on-site services
- Establish and manage vendor strategy, RFPs, SLAs, QBRs, and performance scorecards; optimize for quality, cost, and experience
- Own the workplace technology stack (e.g., access control, visitor management, room/desk booking), with clear processes, integrations, and adoption metrics
- Design and scale programs that drive belonging, connection, and engagement: rituals, on-site moments, cultural initiatives, and signature events aligned to Personio principles
- Partner with People Ops, IT, Onboarding, and Site Leads to deliver a frictionless Day 1 to Day 90 on-site journey; measure and iterate for impact
- Serve as accountable owner for workplace H&S across sites; ensure policies, training, audits, drills, and documentation meet local regulations and internal standards
- Oversee physical security posture in partnership with corp security, including access governance, incident response, and continuity planning
- Define the KPI stack and cadence: experience NPS/CSAT, utilization, cost per seat, service-level adherence, issue MTTR, program adoption, safety metrics, and vendor QoS; run quarterly business reviews and translate insights into roadmap priorities
Requirements
- 8–12+ years leading Workplace/Facilities/Real Estate/People Experience in multi-site, high-growth tech or enterprise environments
- 4+ years people leadership with managers and vendors under management
- Demonstrated success building and scaling a global or multi-country workplace function with measurable improvements in experience, utilization, and cost efficiency
- Deep experience with vendor strategy, procurement, RFPs, contracts, SLAs, and operational playbooks across reception, F&B, cleaning, security, and maintenance
- Proven delivery of space strategy and office buildouts from concept to handover, including sustainability and accessibility considerations; comfort with portfolio scenarios and TCO modeling
- Track record designing culture-anchored engagement programs and flagship events that drive connection, retention, and performance in a hybrid context
- Fluency with workplace technology stacks (e.g., access control, visitor management, room/desk booking, IWMS/CAFM) and data-led decision-making
- Executive-ready stakeholder management; clear written and verbal communication in English and German
- Bias to action with sound judgment; thrives in ambiguity, sets crisp standards, and scales through systems and people
- (Bonus) Experience in EMEA regulatory environments for H&S and facilities
- (Bonus) Background collaborating with IT Security on physical-security and business continuity
- (Bonus) Exposure to lease strategy, negotiations, and cost modeling in partnership with Real Estate and Finance
- (Bonus) Experience supporting M&A integrations or site consolidations
