Senior Manufacturing Systems Engineering Assistant
Emerson
ERPSQL
Advancement CRM Administrator / Service Delivery Lead
UMS
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $95,000 per year
Job Level
Senior
Tech Stack
ERPETLJava.NET
About the role
- Serve as the primary administrator for the Advancement CRM and reporting system
- Configure and manage technical functions such as accounts, dashboards, workflows, and integrations
- Train campus and Foundation staff on CRM functionality and best practices
- Monitor system performance, perform optimizations, and resolve data/ETL issues
- Maintain CRM/ERP integrations for each business unit
- Collaborate with stakeholders to adapt the system to evolving business needs
- Develop and maintain documentation, processes, and support systems
- Supervise or lead a small team providing system support and reporting as needed
- Stay current on CRM and reporting tools; participate in CRM user groups and professional communities
- Analyze CRM-related data to support strategic decision-making
Requirements
- Bachelors degree in Computer Science, Information Technology, or a related field
- Minimum of three years of experience with enterprise systems administration and development
- Strong background in CRM Administration, including triggers, workflow automation, and related functions
- Experience with digital marketing platforms, CRM/ERP integrations, and data segmentation
- Demonstrated ability to engage stakeholders, assess needs, and develop effective CRM and digital marketing solutions
- Proficiency in Apex or an equivalent object-oriented language (Java, C#/.NET)
- Solid understanding of ETL processes using middleware platforms such as Boomi, MuleSoft, or comparable tools
- Relevant CRM certifications
- Excellent analytical, organizational, communication, and customer service skills
- Strong knowledge of reporting tools and underlying structures related to CRMs and digital marketing platforms
- Demonstrated ability to train users on complex topics
- Strong customer service orientation
- Candidates must be authorized to work and reside in the United States; no visa sponsorship available (now or in the future)
- Preferred: higher education experience, Salesforce Certified Administrator, experience with marketing automation platforms
