Group Sales Account Manager, Gearhead III
CSC Generation
Director, Technical Account Management
UltraViolet Cyber
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $170,000 per year
Job Level
Lead
Tech Stack
Cyber SecurityFirewallsSplunk
About the role
- Serve as the primary technical point of contact for assigned client accounts, enabling successful delivery of services.
- Partner with Account Manager to ensure ongoing customer satisfaction and alignment to customer requirements and expectations.
- Develop a deep understanding of each client’s environment, business goals, and cybersecurity needs.
- Proactively manage service delivery, including onboarding, reporting, monthly operating reviews, quarterly business reviews (QBRs), and technical escalations. Track action items, risks, and issues to closure.
- Track metrics and KPIs to measure client health and ensure service-level agreement (SLA) compliance. Prepare and present service delivery metrics to customers on a recurring business rhythm.
- Coordinate with internal teams (SOC, Engineering, etc.) to ensure high-quality service delivery and timely resolution of inquiries and issues.
- Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
- Interpret and explain technical findings, threat reports, and incident analysis in a way that aligns with the client’s business context.
- Provide guidance on security best practices, compliance requirements, and risk mitigation strategies.
- Serve as customer advocate with internal stakeholders to ensure voice of the customer is shared, assessed and addressed by internal parties.
- Escalate customer issues to management when appropriate.
- Help drive expansion of new services and capabilities by identifying opportunities for client growth.
- Support renewal and upsell opportunities in coordination with account management and sales teams.
- Manage TAM team including team leadership and definition of TAM processes.
Requirements
- 5+ years of experience in a Technical Account Manager, Security Analyst, or similar client-facing cybersecurity role.
- Strong understanding of cybersecurity principles, technologies, and industry standards (e.g., SIEM, EDR, firewalls, IDS/IPS, vulnerability management).
- Excellent communication skills—both written and verbal—with the ability to present complex technical information to both technical and non-technical audiences.
- Experience managing enterprise clients or accounts in a managed services environment.
- Knowledge of compliance frameworks (e.g., NIST, ISO 27001, PCI-DSS, HIPAA).
- Ability to manage multiple client relationships and projects simultaneously.
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field
- Industry certifications such as CISSP, CISM, CompTIA Security+, or equivalent.
- Familiarity with major SIEM platforms (Splunk, Sentinel, etc.)
- Previous experience at an MSSP or MDR services provider.
Benefits
- 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed
- Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)
- Group Term Life, Short-Term Disability, Long-Term Disability
- Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
- Participation in the Discretionary Time Off (DTO) Program
- 11 Paid Holidays Annually
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecurity principlesSIEMEDRfirewallsIDS/IPSvulnerability managementcompliance frameworksrisk mitigation strategiesservice-level agreement (SLA) compliancemetrics and KPIs
Soft skills
communication skillsclient relationship managementproject managementteam leadershipcustomer advocacyproblem-solvingpresentation skillsinterpersonal skillsorganizational skillstechnical escalation management
Certifications
CISSPCISMCompTIA Security+
