Ultimate Jet Vacations

Sales Operations Manager

• Own regional sales results across Europe
• Ensure proposals are compelling and aligned with luxury standards
• Actively coach the team on selling complex itineraries
• Maintain a performance-driven sales culture
• Oversee day-to-day operations across sales and support teams
• Lead hiring, onboarding, and training of the Europe team

Director of Sales & Operations – Europe

General

• Ensure financial accuracy and operational soundness of reservations from booking through post-travel resolution
• Conduct audits of pro forma invoices to identify discrepancies
• Communicate with partners to enforce contract rates and terms
• Analyze booking trends to identify under-margin bookings

Reservations Revenue Specialist

• You are the vital link between a finalized itinerary and flawless client travel.
• Supporting luxury travel experiences, you bring each trip to life by meticulously verifying every operational detail, confirming supplier arrangements, and ensuring clients are fully prepared and confident for their journey.
• Your work directly supports both the Africa Travel Specialists and in-country teams, ensuring the highest standards of accuracy, seamlessness, and luxury service delivery.
• Receive finalized itineraries from the Destination Specialists and initiate all post-confirmation steps.
• Collaborate closely with in-country partners to verify transfer schedules, guide assignments, room allocations, activity bookings, and supplier confirmations.
• Ensure all guest preferences—rooming, bed configurations, dietary needs, special celebrations—are accurately confirmed with suppliers.
• Validate all transfer logistics, including ground and air, ensuring they align with the latest flight schedules and on-the-ground conditions.
• Create polished, detailed travel documents including daily itineraries, confirmed bookings, supplier contacts, and travel vouchers.
• Include tailored packing lists, health & safety guidelines, and destination tips to ensure clients feel fully informed and prepared.
• Provide clear, up-to-date guidance on visa and entry requirements for all countries in the itinerary.
• Review international flight details to ensure seamless integration with the planned itinerary, including early arrivals or late departures.
• Serve as the main point of contact for client questions as travel approaches.
• Lead final travel document reviews to address any last questions and ensure clients feel confident.
• Resolve any last-minute changes or discrepancies prior to departure.
• Keep complete and current records of supplier confirmations, payments, and client details in internal systems.
• Audit bookings to confirm accurate billing and payment statuses.
• Maintain vendor databases, dining guides, and other internal resources to support operational excellence.

Travel Coordinator

• Act as the primary point of contact for our partner travel agencies and their luxury travel clients, providing personalized, attentive, and informative services.
• Utilize persuasive skills and strong closing techniques to convert leads into bookings.
• Create bespoke luxury travel itineraries tailored to the client's preferences, ensuring a seamless and unforgettable travel experience.
• Exhibit strong drive and motivation to handle a high volume of leads and consistently exceed targeted goals.
• Proactively address client inquiries, resolve complaints, and manage any issues that arise during the booking and travel process, ensuring availability to clients at all times.
• Continuously build and strengthen relationships with partner agencies through effective communication, regular updates, proactive follow-ups, and engaging support, encouraging repeat bookings.
• Maintain accurate and detailed records of client interactions, travel preferences, and bookings using our internal CRM system.
• Stay up-to-date with the latest luxury travel trends, destinations, and industry developments to provide informed recommendations to clients.

Luxury Destination Specialist – Europe

• Act as the primary point of contact for partner travel agencies
• Utilize persuasive skills to convert leads into bookings
• Create bespoke luxury travel itineraries
• Address client inquiries and resolve complaints
• Build and strengthen relationships with partner agencies
• Maintain accurate records of client interactions
• Stay up-to-date with luxury travel trends

Director of Sales & Operations – Europe

Reservations Revenue Specialist

Travel Coordinator

Luxury Destination Specialist – Europe

Luxury Destination Specialist – Africa