Ultimate Jet Vacations

Operations

• Own regional sales results across Europe, including inquiry management, conversion, and revenue performance
• Oversee itinerary design to ensure proposals are compelling, accurate, and aligned with luxury and ultra-luxury standards
• Set clear expectations around response times, follow-up, proposal quality, and closing discipline
• Actively coach the team on selling complex European itineraries, objection handling, and closing high-value opportunities
• Maintain a performance-driven sales culture that is direct, accountable, and results-focused
• Manage the Europe budget ensuring spend on FAMs, training, and resources is impactful and accountable
• Ensure all Europe itineraries, supplier selections, and guest experiences meet luxury and ultra-luxury expectations
• Oversee day-to-day operations across sales, concierge, and in-country support teams
• Support hiring, onboarding, and continued training of the Europe team as the region continues to grow
• Partner closely with Advisor Partnership, Product, and Senior Sales leadership to align execution with growth priorities.

Regional Manager – Sales & Operations

• You are the architect of logistical integrity and the primary guardian of the guest experience for UJV’s luxury African portfolio.
• Must possess expert-level knowledge of Southern Africa, East Africa, Morocco, and Egypt, including regional flight patterns, border crossing complexities, and seasonal logistical shifts.
• Demonstrate mastery in private charter logistics, including luggage weight restrictions, bush-strip capabilities, and coordinating seamless "wing-to-wing" transfers.
• Build and audit high-complexity itineraries in Wetu, ensuring 100% financial and operational accuracy before client departure.
• Source creative solutions for "impossible" requests, leveraging deep relationships with DMCs and boutique lodges to secure VIP access.
• Conduct rigorous Quality Control (QC) "Pre-Arrival" audits for every booking, ensuring lodges, guides, and transfer companies are briefed on minute client preferences.
• Negotiate and manage relationships with DMCs and suppliers to ensure UJV clients receive "white-glove" priority.
• Act as the "engine room" hub, streamlining communication between Sales, Support, and ground partners to eliminate bottlenecks.
• Primary ownership of the 24/7 emergency operations line when you are on-call.
• Responsible for managing after-hours emergency calls and resolving high-stress situations independently.
• Lead real-time resolution for high-stakes crises, including medical evacuations, sudden political instability, private charter, and regional flight cancellations, or security concerns.
• Maintain a "calm-under-fire" demeanor, providing clear directives to both the US-based advisors, sales team, in-country partners, and the clients on the ground.
• Manage a flexible rotation schedule that includes weekends, public holidays, and overnight availability to align with US time zones and traveler needs.

Africa Operations – Logistics Specialist

Project Manager

• Take full ownership of marketing project workflows in Asana and Notion, keeping everything visible, accurate, and on track.
• Partner across content, social, creative, email, co-op, and paid media to ensure deadlines are met and projects move seamlessly from start to finish.
• Work closely with teams in Europe, Africa, and the Tropics, clearly communicating timelines, priorities, dependencies, and deliverables.
• Maintain detailed project plans, track ownership, and ensure briefs, assets, approvals, and handoffs are completed on time.
• Anticipate risks, bottlenecks, and capacity constraints before they slow progress—and escalate strategically when needed.
• Lead project kickoffs, status updates, and follow-ups that keep work moving and teams aligned.
• Provide marketing leadership with concise, actionable updates that make decision-making easy.
• Identify process improvements that increase speed, clarity, and consistency across the marketing organization.

Project Coordinator

• Oversee the support of the Sales team in the design of high-complexity proposals
• Create and maintain the workflows the team uses
• Design and enforce the 'Immediate Response' SLA for the 24/7 WhatsApp support lines
• Act as the primary negotiator for agent escalations or difficult property negotiations
• Level up the technical safari knowledge of the Guest Experience and OPS teams

Operations & Experience Manager – Africa

Social Media Manager

• Define social strategy and create thumb-stopping content.
• Lead platform-specific strategies for Facebook, Instagram, LinkedIn, and more.
• Plan and execute social campaigns for co-op partners.
• Track, analyze, and report on social performance.
• Stay ahead of cultural moments and social trends.

Social Media Strategist, Content Creator

Sales

• Serve as the primary, high-touch support channel for all sales team operational challenges and requests
• Serve as the primary, high-touch first line of defense for the Sales team swiftly executing complex requests
• Expertly navigate and troubleshoot issues within the Admin (internal booking system) in real-time to diagnose root causes of errors or roadblocks
• Propose, implement, and document immediate solutions with the ultimate goal of removing impediments to closing a sale
• Develop a deep understanding of the AdminUJV underlying business logic, processes, and data flow
• Critically analyze reported issues to accurately define if they are a system bug or a potential new feature/enhancement
• Work closely with the Technical Product Manager to present and justify system change proposals
• Partner with the Technical Product Manager to maintain and continuously refine a seamless and efficient issue reporting and resolution system for the Sales team
• Create and update internal documentation (SOPs, best practices, known issues) to empower the sales team with self-service solutions

Sales Enablement Specialist

Product Operations

• Serve as the primary contact for the onboarding, verification, entry and management of supplier details, including hotel markup, travel advisor commissions, room data, fees, and more.
• Ensure the accurate and timely entry of product information into UJV’s database.
• Collaborate with the sales agents, answering inquiries about supplier details and resolving issues related to booking discrepancies.
• Manage content updates such as general information, itinerary descriptions, and terms & conditions.
• Work closely with suppliers and internal departments to troubleshoot and resolve operational issues (e.g., system errors or incorrect bookings).
• Conduct quality assurance (QA) checks to verify the accuracy of data consumed, and entered and provide solutions to potential discrepancies.
• Manage special projects as assigned by supervisors, aimed at improving processes and operational efficiency.
• Perform additional tasks assigned by the manager or their designees

Product Operations Associate

Solutions Engineer

• Act as the "Super-User" and Architect for our core stack (HubSpot, GCP, AWS, Front, Zoom, and Tableau).
• Audit and redesign HubSpot data structures.
• Build deep API integrations and webhooks.
• Design and code custom AI agents and apps (using Python/Javascript and LLMs).
• Rapidly prototype new tools that allow agents to spend less time on admin.
• Partner with the Technical Product Manager and Product Owners to translate business ideas into scoped technical requirements.
• Support the BI and Management team in building reports and dashboards.

AI Engineer – Solutions Architect

Human Resources

• Act as the internal expert for our HRIS (Rippling)
• Manage benefit elections, 401k adjustments, and ensure employee data accuracy
• Serve as the second reviewer for payroll and own the quarterly audit process
• Handle employment verifications and general team inquiries regarding Rippling and company policies
• Partner with Talent Manager to keep the hiring engine moving
• Own the end-to-end new hire experience and manage our Learning Management System
• Ensure managers are hitting their 1:1 and goal-setting rhythms
• Own the 'Daily Stand-Up' and keep the global team informed
• Design and lead high-energy virtual gatherings and coordinate in-person gatherings