Customer Support Specialist
Uline
Customer Service Management Trainee
Uline
full-time
Posted on:
Location Type: Office
Location: Kenosha • Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
Entry Level
About the role
- Master all aspects of customer service management through a comprehensive hands-on training program
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback
- Review department procedures and standards to identify areas for improvement
- Empower call center representatives to deliver legendary customer service
- Work varied full-time shifts in a 24/7 call center operation
Requirements
- Bachelor’s degree
- Strong track record of customer-focused service
- Teamwork and attention to detail
- Prior leadership / management experience is a plus
- Ability to work 24/7 operation shifts with set schedules
- Must be able to work on-site (All positions are on-site)
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks Café with affordable daily meal options from local restaurants
- On-site fitness center
- Beautifully maintained walking paths
- Best-in-class, clean, modern facilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer service managementteam managementgoal settingperformance evaluationconstructive feedbackattention to detailleadershipteamwork
Certifications
Bachelor’s degree