Customer Support Specialist
Uline
Customer Support Specialist, Bilingual
Uline
full-time
Posted on:
Location Type: Office
Location: Kenosha • Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Process customer orders, make product recommendations, and handle account inquiries using world-class technology
- Answer product, pricing and shipping questions confidently as a product and solutions expert
- Build business relationships with customers over phone, email, and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
- Participate in in-depth training, one-on-one peer mentoring, and regular team events
- Work various on-site shifts as part of a 24/7 operation
Requirements
- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus (training provided)
- Bilingual (English/Spanish) — fluent in both verbal and written forms
- Ability to work various on-site full-time shifts in a 24/7 operation
- Must be able to work on-site at listed branch locations
- Comfortable using web-based ordering systems and company technology
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks Café featuring affordable daily meal options from local restaurants
- On-site fitness center
- Beautifully maintained walking paths
- Best-in-class, clean, modern facilities
- Drug-free workplace
- Resumes retained for 24 months for future opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingweb-based ordering systems
Soft skills
communication skillslistening skillsrelationship buildingbilingualadaptability
Certifications
high school diplomaBachelor's degree