Customer Support Specialist
Uline
Customer Service Representative
Uline
full-time
Posted on:
Location Type: Office
Location: Kenosha • Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $29 per hour
Job Level
Mid-LevelSenior
About the role
- Process customer orders, make product recommendations and handle account inquiries using company technology
- Answer product, pricing and shipping questions quickly and confidently
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
- Participate in in-depth training and one-on-one peer mentoring
- Work collaboratively in an in-person team setting with regular team events
Requirements
- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus (training provided)
- Ability to work on-site at listed branch locations
- Comfortable handling phone, email and chat interactions
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks Café featuring affordable daily meal options from local restaurants
- On-site fitness center
- Beautifully maintained walking paths
- Best-in-class, clean, modern facilities
- $2 shift differential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solvinglisteningcommunicationcustomer servicerelationship buildingcollaboration
Certifications
high school diplomaBachelor's degree