Customer Support Specialist
Uline
Customer Service Team Lead
Uline
full-time
Posted on:
Location Type: Office
Location: Kenosha • Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $35 per hour
Job Level
Senior
About the role
- Coach and develop Customer Service Representatives in product knowledge, policies, procedures, and performance metrics
- Review phone, email and other customer interactions to evaluate quality and provide coaching
- Provide coaching and performance reviews to increase success
- Provide feedback to management on process improvements to increase efficiency and customer satisfaction
- Facilitate team meetings and one-on-one sessions to communicate updates and provide training
- Handle escalated customer issues and provide weekly support for customer interactions
Requirements
- High School diploma or equivalent required
- Bachelor’s degree preferred
- 3+ years of customer service experience
- 2+ years of leadership/supervisory experience preferred
- Effective communication skills
- All positions are on-site
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks Café with affordable daily meal options from local restaurants
- On-site fitness center
- Beautifully maintained walking paths
- Best-in-class, clean, modern facilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingperformance evaluationfeedbackcommunicationteam facilitationproblem-solving
Certifications
High School diplomaBachelor’s degree