Customer Support

• Coach and develop Customer Service Representatives in product knowledge, policies, procedures, and performance metrics
• Review phone, email and other customer interactions to evaluate quality and provide coaching
• Provide coaching and performance reviews to increase success
• Provide feedback to management on process improvements to increase efficiency and customer satisfaction
• Facilitate team meetings and one-on-one sessions to communicate updates and provide training
• Handle escalated customer issues and provide weekly support for customer interactions

Customer Service Team Lead

Customer Service Team Lead – Bilingual

Customer Support Specialist – Overnights

Customer Support Specialist, Bilingual

Customer Service Management Trainee