Customer Support Specialist, Bilingual
Uline
Customer Support Specialist
Uline
full-time
Posted on:
Location Type: Office
Location: Kenosha • Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $29 per hour
Job Level
Mid-LevelSenior
About the role
- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
- Participate in in-depth training and one-on-one peer mentoring
Requirements
- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus (will train if eager to learn)
- Ability to work overnight shifts, 4-day or 5-day on-site schedules including weekends
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks Café featuring affordable daily meal options from local restaurants
- On-site fitness center and beautifully maintained walking paths
- Best-in-class, clean, modern facilities
- $4 Shift Differential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solvinglisteningcommunicationcustomer servicerelationship building
Certifications
high school diplomabachelor's degree