Ukio

Operations

• Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
• Ensure the cleanliness and high quality condition of the apartments
• Manage and coordinate with third party service providers (i.e. plumbing, electricians, house cleaning, painters, carpenters etc.) and the building administration
• Assist the sales team with some visits for the apartments for potential customers.
• Provide data-driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays
• Check-In
• Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
• Manage the guest´s access to apartments; key management and keyless access codes and communicate these with GX team
• Check-In Instructions: Assist the GX team when requested on details about the apartment and building entrance instructions.
• Manage welcome kits and cleaning essentials inventory
• Check-out
• Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
• Replace all essential items and cleaning supplies in apartments in between guests
• Schedule and supervise the check-out cleaning of apartments
• Conduct check-out procedure
• Report and track the completion of maintenance and furniture replacement tasks that result from check-out
• Provide feedback to the design team about furniture quality
• Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities

Guest Operations Manager

• Collaborate with end-to-end booking and quoting process, ensuring streamlined workflows and accurate records.
• Manage the booking confirmation process, working closely with Sales and Finance to ensure efficiency and accuracy.
• Monitor extensions (EXTs) and follow up on unpaid or failed payments.
• Upload and reconcile payments (OTAs, Direct, B2B, Partners) in Backoffice systems.
• Create and manage manual contracts (including extensions, annexes, long-term stays), ensuring documentation accuracy (IDs, proof of residence, guest details).
• Ensure data accuracy in HubSpot: create missing deals, correct incorrect information, update stages, and maintain data hygiene.
• Clean and close pending or incomplete deals (missing payments, unsigned contracts, weekend backlog, etc.).
• Monitor operational alerts (CLX, ED, COA, Extensions) and ensure proper tracking and follow-up.
• Maintain full visibility of check-ins, check-outs, and pending payments across markets.
• Identify data gaps and propose improvements to enhance data quality and operational efficiency.
• Collaborate cross-functionally with Sales, Compliance, Finance, and Tech teams.
• Classify and review VIP clients according to internal standards and ensure proper tagging in the system.

Sales Operations Intern

Recruitment

• Hiring across different departments and locations around Europe.
• Ensuring the best communication with candidates and always sharing feedback.
• Building strong relationships across the organization.
• Align the recruitment strategy with our team needs and the growth of the company.
• Support on optimizing & streamlining hiring processes.
• Composing and executing creative sourcing strategies against prioritized positions to develop superior talent pipelines.
• Maintaining exceptional standards and data integrity across tools and systems.
• Writing and improving job descriptions to attract talent and set up expectations.

Junior Talent Acquisition Specialist

Sales Operations Manager

• Develop and execute a comprehensive sales enablement strategy aligned with business objectives.
• Design and deliver onboarding programs for new sales hires to accelerate ramp time.
• Create and maintain training programs focused on product knowledge, sales methodologies, objection handling, and competitive positioning.
• Partner with Marketing to ensure sales teams have access to relevant, up-to-date content (case studies, pitch decks, battlecards, etc.).
• Collaborate with Product teams to translate product updates into clear, sales-ready messaging.
• Implement and manage sales enablement tools and platforms (CRM, LMS, CMS).
• Analyze sales performance data to identify skill gaps and areas for improvement.
• Support sales leadership with coaching frameworks and performance improvement initiatives.
• Standardize sales processes and best practices across regions and segments.
• Track and report on enablement impact (ramp time, win rates, deal velocity, quota attainment).

B2B Sales Enablement Manager

People Operations

• Define and execute a scalable People strategy aligned with business goals.
• Partner with leadership on organizational design, talent planning, and culture.
• Lead and develop managers across TA, OMEV, and POps, ensuring alignment and impact.
• Oversee hiring strategy, workforce planning, and employer branding.
• Drive performance, engagement, and retention frameworks.
• Ensure efficient, compliant, and scalable People Operations.
• Monitor People metrics to enable data-driven decision-making.

Head of People

Sales

• Develop and implement B2B sales strategies to meet or exceed revenue targets and business objectives.
• Build and maintain relationships with key clients and partners, and negotiate deals and contracts.
• Set and communicate sales targets, quotas, and KPIs to the team, and ensure they are met or exceeded.
• Analyze market trends and customer needs, and identify new business opportunities and revenue streams.
• Develop and maintain sales reports and dashboards, and provide regular updates and recommendations to senior management.
• Collaborate with cross-functional teams, including marketing, product, and operations,to ensure seamless execution of sales initiatives.
• Ensure adherence to company policies, procedures, and ethical standards.

Head of Sales – B2B

Backend Engineer

• Build and Innovate: Collaborate with cross-functional teams to design, develop, and deploy features that elevate the Ukio platform.
• Drive Automation and Integration: Develop technology that harnesses AI to achieve a high degree of automation and integration, optimizing Ukio’s operations efficiency and enhancing the customer experience.
• Ensure Quality: Write clean, maintainable code and participate in code reviews to uphold high standards and best practices.
• Solve Problems: Analyze project performance, troubleshoot issues, and optimize systems for scalability and reliability, supported by AI-driven insights.
• Collaborate and Communicate: Work closely with product managers, designers, and engineers to identify opportunities and propose impactful solutions.
• Understand Our Users: Develop empathy for our users’ needs to deliver intuitive solutions that make city living effortless.
• Learn and Grow: Stay curious, experiment with new technologies, and contribute ideas to keep our platform innovative.