Ukio

Account Executive

• Target and sign companies based or with HQs in Madrid.
• Own every stage of the B2B sales funnel—leveraging HubSpot CRM to track leads, manage a 3-to-6 month sales cycle.
• Pitch and negotiate contracts directly with C-level executives, Chief People Officers (CPOs), Global Mobility Managers, and Procurement/Finance directors.
• Your initial success will be measured by high-energy pipeline generation and securing the crucial *first corporate booking* from new accounts.
• Partner with our Marketing, Product, and Operations teams to ensure our properties and services align seamlessly with top-tier corporate expectations.

B2B Account Executive, Spanish, English

• Target and sign companies based or with HQs in France, building a robust pipeline of corporate clients needing premium corporate housing and relocation services.
• Own every stage of the B2B sales funnel—leveraging HubSpot CRM to track leads, manage a 3-to-6 month sales cycle, and turn cold prospects into recurring partners.
• Pitch and negotiate contracts directly with C-level executives, Chief People Officers (CPOs), Global Mobility Managers, and Procurement/Finance directors.
• Your initial success will be measured by high-energy pipeline generation, active discovery meetings, and successfully securing the crucial first corporate booking from new accounts.
• Partner with our Marketing, Product, and Operations teams to ensure our properties and services align seamlessly with top-tier corporate expectations.

B2B Account Executive, French Speaker

• Target and sign companies based or with HQs in Madrid, building a robust pipeline of corporate clients needing premium corporate housing and relocation services.
• Own every stage of the B2B sales funnel—leveraging HubSpot CRM to track leads, manage a 3-to-6 month sales cycle, and turn cold prospects into recurring partners.
• Pitch and negotiate contracts directly with C-level executives, Chief People Officers (CPOs), Global Mobility Managers, and Procurement/Finance directors.
• Your initial success will be measured by high-energy pipeline generation, active discovery meetings, and successfully securing the crucial first corporate booking from new accounts.
• Partner with our Marketing, Product, and Operations teams to ensure our properties and services align seamlessly with top-tier corporate expectations.

B2B Account Executive, Spanish Speaker

General

• Manage the pre-arrival journey to ensure a seamless guest onboarding experience.
• Collect, review, and validate guest documentation in accordance with company requirements.
• Conduct and communicate pre-arrival checks to guests.
• Coordinate check-in logistics and ensure readiness for arrival.
• Monitor and follow up on outstanding guest requirements and apartment-related issues prior to move-in.
• Track and monitor security deposits, ensuring accurate records and follow-up.
• Oversee amenity basket inventory and budget allocation.
• Support invoice coordination and payment follow-ups when required.
• Maintain accurate account documentation and administrative records.
• Act as a point of coordination for key guest accounts, ensuring timely resolution of issues.
• Follow up on outstanding maintenance or operational matters that may impact the guest experience.
• Proactively identify and escalate risks affecting guest satisfaction.
• Collaborate closely with Operations, Maintenance, Housekeeping, and Sales teams to deliver a high-quality guest experience.
• Monitor and follow up on work orders and service requests affecting key accounts.
• Facilitate communication across departments to ensure efficient issue resolution.
• Maintain accurate reporting, account records, and operational documentation.
• Identify opportunities to improve workflows, guest experience processes, and internal coordination.
• Support the implementation of process improvements and best practices.
• Assist in the triage of guest and internal support requests that require human intervention.
• Assess incoming tickets to determine ownership, reason for contact, urgency, and priority.
• Route requests to the appropriate teams and ensure timely follow-up.

Corporate Guest Experience Coordinator

Customer Support

• Act as the main point of contact for all guest-related cases, ensuring fast, empathetic, and effective resolution.
• Oversee the full guest journey - from check-in to post check-out - maintaining Ukio’s high service standards.
• Take full ownership of your portfolio, monitoring operational performance and proactively addressing risks.
• Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency.
• Lead post-case reviews and implement long-term solutions to recurring issues.
• Partner closely with internal teams (Operations, Sales, Property Management and Quality) to ensure seamless coordination and enhance overall service.
• Monitor and control budget and operational KPIs to ensure sustainable performance.

Hospitality Customer Experience – Back Office

Operations

• Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
• Ensure the cleanliness and high quality condition of the apartments
• Assist the sales team with some visits for the apartments for potential customers.
• Provide data-driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays
• Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
• Manage the guest´s access to apartments; key management and keyless access codes and communicate these with GX team
• Check-In Instructions: Assist the GX team when requested on details about the apartment and building entrance instructions.
• Manage welcome kits and cleaning essentials inventory
• Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
• Replace all essential items and cleaning supplies in apartments in between guests
• Schedule and supervise the check-out cleaning of apartments
• Conduct check-out procedure
• Report and track the completion of maintenance and furniture replacement tasks that result from check-out
• Provide feedback to the design team about furniture quality
• Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities

B2B Account Executive, Spanish, English

B2B Account Executive, French Speaker

B2B Account Executive, Spanish Speaker

Corporate Guest Experience Coordinator

Hospitality Customer Experience – Back Office

Junior Guest Operations Coordinator