Ukio

Procurement

• Lead major vendor renegotiations across cleaning services, utilities, furniture suppliers, and SaaS platforms targeting 15-20% cost savings.
• Establish dual-provider strategy with minimum two providers per service per market to reduce concentration risk. Negotiate payment terms extensions from the current ~20 days to 45-70 days to improve cash flow.
• Manage cleaning service transitions including legal compliance for employee transfers under Spanish labor law.
• Optimize utility contracts across all markets, where current WiFi costs range from €19 to €40 per apartment and energy contracts very significantly.
• Implement a SaaS license optimization program targeting 30% savings on software subscriptions through AI-powered auditing and benchmarking.
• Establish a subscription approval process with centralized payment methods and manager workflows to eliminate unauthorized spending.
• Drive furniture supplier negotiations leveraging increased spend volumes for better pricing and terms.
• Monitor and control essential stock spending of €150k annually across 1,500 apartments with a 10% replacement rate.
• Deploy a centralized vendor directory in Notion with vendor intelligence, pricing, SLA tracking, and contract renewal alerts.
• Establish procurement workflows from vendor evaluation through contract execution and performance monitoring.
• Implement a "No PO, No Pay" policy with proper approval hierarchies and expense controls.
• Create vendor performance tracking with standardized rating systems and regular review processes.
• Develop procurement reporting showing spend analysis, savings achieved, and vendor performance metrics.
• Partner with the Finance team on invoice processing, payment optimization, and budget planning.
• Support Operations teams with vendor relationship management and service quality issues.
• Coordinate with the Legal team on contract negotiations, compliance requirements, and risk management.
• Align with Supply Chain (when hired) for seamless handover of tactical procurement activities.
• Lead the procurement transformation from a decentralized market approach to a centralized efficiency model.
• Establish vendor standardization reducing complexity while maintaining service quality across markets.
• Drive innovation in supplier relationships including franchise models, technology partnerships, and strategic alliances.
• Support M&A activities with vendor due diligence and integration planning.

Procurement Manager

General Counsel

• Understand the company’s strategy and potential legal issues in all jurisdictions.
• Create processes to ensure accuracy, efficiency and compliance across the business.
• Provide assistance to the internal team on dunning debtors.
• Review all contracts by the company to ensure Ukio’s interests are well defended.
• Review and suggest modifications to existing agreements for compliance.
• Collaborate with internal stakeholders to guarantee Ukio’s protection.
• Ensure compliance with corporate bylaws and provide assistance in future capital raises.
• Guarantee protection of the Ukio brand and IP.
• Aid in tax efforts.
• Ensure compliance with GDPR.

Junior Legal Counsel

Sales

• Assist with the sales of rental apartments and guest services across markets to meet occupancy, revenue, and customer satisfaction targets
• Support and assist the sales team with day to day tasks
• Responsible for the sales cycle from lead reception to closing the deal
• Convert leads into customers
• Manage negotiations with prospective clients
• Respond to customer inquiries related to new and existing reservations
• Understand the needs of potential customers and provide the best solution
• Provide personalised support to customers throughout the booking
• Maintain clear, transparent and personalised communication with clients and potential clients
• Draft rental agreement contracts
• Provide administrative assistance and support to the whole Demand team
• Work autonomously in a startup environment and collaborate with cross-functional teams

Junior Sales, B2C

Account Manager

• Assist the key account management team with various administrative tasks
• Maintain and update client databases and records to ensure accuracy and completeness
• Handle the Ticketing Pipeline of the Key Account Management (KAM) team
• Provide general support in client communications, including follow-ups and responses
• Scrape and document every booking related to the VIP programme
• Keep Standard Operating Procedures (SOPs) and Notion pages updated with the latest processes and information
• Support the operational needs of the team to maintain seamless client relations

Key Account Management Intern

Operations

• Manage guest operations from check-in to check-out, including resolution of guest requests and complaints
• Ensure cleanliness and high quality condition of apartments
• Manage and coordinate with third-party service providers (plumbing, electricians, house cleaning, painters, carpenters, etc.) and building administration
• Assist the sales team with apartment visits for potential customers
• Provide data-driven recommendations and process improvements to improve operational efficiency, customer service, and quality of stays
• Conduct regular check-in inspections and manage guest access (key management and keyless access codes); communicate access details with GX team
• Assist GX team with check-in instructions and building entrance details
• Manage welcome kits and cleaning essentials inventory
• Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure timely turnaround between guest stays
• Replace essential items and cleaning supplies between guests and schedule/supervise check-out cleanings
• Conduct check-out procedures and report/track maintenance and furniture replacement tasks resulting from check-out
• Provide feedback to the design team about furniture quality
• Maintain oversight on expenditures and costs as part of guest operations responsibilities

Guest Operations Coordinator

• Purchasing of furniture and materials for apartments according to weekly onboarding planning for various markets
• Maintaining a detailed record of purchases and retrieving respective invoices
• Ensuring invoices submitted to Finance contain required information according to the market
• Keeping compliance with the determined project budget and updating project designer when budget milestones are surpassed
• Communicating with suppliers to resolve logistic issues and ensure smooth deliveries
• Correctly applying negotiated discounts and calculating total discount achieved per apartment
• Ensuring clear communication with project designer when items are out of stock and alternatives are needed
• Collaborating with project designer and project manager to resolve delivery issues on apartment installation day
• Tracking purchases and confirming delivery to the logistic center while keeping tight deadlines in mind

Junior Purchasing Assistant / Buyer

• As a Outsourcing Coordinator, you will ensure Ukio’s apartments are accurately and attractively represented across all listing platforms (Ukio website, OTAs, relocation portals, B2B partners, etc.). You will lead and coordinate our outsourcing team, develop processes and reporting tools, and guarantee speed and accuracy in publishing listings to maximize occupancy.
• Responsibilities:
• Lead, supervise, and mentor a team of Content Specialists responsible for publishing and updating listings.
• Develop and implement SOPs to ensure consistency, efficiency, and high-quality output.
• Create and maintain dashboards to track team performance, publication timelines, and listing quality.
• Review and validate outsourcing team deliverables, providing structured feedback and training when needed.
• Guarantee deadlines are met to minimize delays between guest-ready status and listing go-live.
• Engage with account managers from partner platforms to optimize content distribution and explore automation opportunities.
• Establish quality control processes to prevent errors or inconsistencies across all listings.
• Identify opportunities to streamline workflows through automation, improvement, bulk uploads, or API integrations.

Outsourcing Coordinator

Account Executive

• Develop and execute a comprehensive sales strategy to acquire and retain B2B clients in Lisbon
• Identify and target key corporate clients, travel agencies, relocation companies, and businesses needing flexible accommodation
• Cultivate long-lasting relationships with decision-makers and influencers
• Present tailored accommodation solutions aligned with client business goals and needs
• Own full sales cycle from prospecting to closing
• Collaborate with marketing, operations, and customer success to share insights and optimize offerings
• Contribute directly to Ukio's growth and expansion in the Lisbon market

Junior Account Executive

• Report to Legal Counsel and join the Finance team
• Understand company strategy and identify potential legal issues across jurisdictions
• Create processes from scratch to ensure accuracy, efficiency and compliance
• Provide assistance to internal team on dunning debtors
• Review all company contracts and suggest modifications to defend Ukio’s interests
• Collaborate with internal stakeholders to guarantee Ukio’s protection
• Ensure compliance with corporate bylaws, shareholder and investment agreements and assist in future capital raises
• Protect Ukio brand and intellectual property
• Provide aid to tax efforts
• Guarantee compliance with GDPR
• Assist main Legal Counsel coordinating ISO, SOC 2 or other necessary certifications

Legal Counsel

• Provide assistance to the internal team on dunning debtors.
• Review all contracts by the company to ensure Ukio’s interests are well defended.
• Review and suggest any modifications to any existing agreements to ensure compliance.
• Collaborate with internal stakeholders to guarantee Ukio’s protection.
• Make sure we comply with all the requirements by the corporate bylaws, shareholder and investment agreements and provide assistance in future capital raises.
• Guarantee the Ukio brand and the IP are well protected.
• Provide aid to tax efforts.
• Guarantee compliance with GDPR.
• Assistance to the main Legal counsel in coordinating certification of ISO, SOC 2, or any other that is necessary.

Backend Engineer

• Design, develop, and deploy features that elevate the Ukio platform in collaboration with cross-functional teams
• Develop AI-driven automation and integrations to optimize operations and customer experience
• Write clean, maintainable code and participate in code reviews to uphold best practices
• Analyze performance, troubleshoot issues, and optimize systems for scalability and reliability
• Collaborate with product managers, designers, and engineers to identify opportunities and propose solutions
• Develop empathy for users to deliver intuitive solutions
• Stay curious and experiment with new technologies to keep the platform innovative