Ukio

Customer Support

• Act as the main point of contact for all guest-related cases, ensuring fast, empathetic, and effective resolution.
• Oversee the full guest journey - from check-in to post check-out - maintaining Ukio’s high service standards.
• Take full ownership of your portfolio, monitoring operational performance and proactively addressing risks.
• Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency.
• Lead post-case reviews and implement long-term solutions to recurring issues.
• Partner closely with internal teams (Operations, Sales, Property Management and Quality) to ensure seamless coordination and enhance overall service.
• Monitor and control budget and operational KPIs to ensure sustainable performance.

Hospitality Customer Experience – Back Office

Operations

• Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
• Ensure the cleanliness and high quality condition of the apartments
• Assist the sales team with some visits for the apartments for potential customers.
• Provide data-driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays
• Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
• Manage the guest´s access to apartments; key management and keyless access codes and communicate these with GX team
• Check-In Instructions: Assist the GX team when requested on details about the apartment and building entrance instructions.
• Manage welcome kits and cleaning essentials inventory
• Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
• Replace all essential items and cleaning supplies in apartments in between guests
• Schedule and supervise the check-out cleaning of apartments
• Conduct check-out procedure
• Report and track the completion of maintenance and furniture replacement tasks that result from check-out
• Provide feedback to the design team about furniture quality
• Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities

Junior Guest Operations Coordinator

Business Development Rep

• Conduct in-person prospecting of real estate agencies in target neighborhoods to expand our network.
• Develop and maintain a database of active professional contacts in the market.
• Implement a structured follow-up process through regular email and phone contact.
• Identify and onboard new prospects, maintaining an up-to-date referencing file.
• Establish and execute a communication and follow-up strategy with landlords (LLs) and existing contacts.
• Visit properties to assess potential, identifying key strengths and weaknesses.
• Collect and organize all necessary documentation to complete property files.
• Collaborate with management to define and execute negotiation strategies for securing optimal contractual terms.

Junior Real Estate Business Developer

Sales

• Support and lead the sales team with day-to-day strategic tasks.
• Responsible for the full B2B sales cycle, from lead generation and reception to closing complex deals.
• Converting corporate leads and business inquiries into long-term accounts.
• Managing high-level negotiations with prospective companies and stakeholders.
• Respond to corporate inquiries related to new and existing business accounts.
• Understand the complex needs of our potential B2B partners and provide them with the best tailor-made solutions.
• Provide personalised, high-touch support to our corporate clients throughout the booking and onboarding process.
• Maintain clear, transparent, and professional communication with clients and potential business partners.
• Draft complex rental agreements and corporate service contracts.
• Provide administrative leadership and support to the whole Demand team.

B2B Sales Specialist

People Operations

• - Payroll & contracts : Own the full cycle across our European entities. Coordinate with local advisors and ensure accuracy, timeliness, and compliance. This is the foundation: it has to be airtight.
• - HR processes & HRIS: Keep our people data clean and our processes consistent. You like things in order, automated where possible, and you'll improve what isn't working without needing to be asked.
• - Manager partnering: Act as the go-to for a defined group of managers. Guide them through people's decisions before they make them, not after. Programmes, processes, difficult conversations, team dynamics. Guide them through the right approach on performance, compensation, contracts, conflict, without it feeling like a compliance check.
• - International employee relations reference: Be the first line on employment questions across our Intl. markets. You won't need to know everything, but you'll know enough to give solid guidance and assess when it’s required to involve legal counsel.

Hospitality Customer Experience – Back Office

Junior Guest Operations Coordinator

Junior Real Estate Business Developer

B2B Sales Specialist

People Partner