Solutions Architect
intercom Inc,.
Director, Pre-Sales Solutions Engineering
Udemy
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
CloudCyber Security
About the role
- Provide technical leadership and hands-on support to guide strategic enterprise-level engagements
- Define the vision and strategy for the Solutions Consulting function and act as a trusted advisor to C-level executives
- Recruit, mentor, and develop a high-performing team of solution engineers, value engineers, and subject matter experts while setting KPIs
- Lead technical engagements with prospective enterprise clients including discovery workshops, tailored product demonstrations, and executive presentations
- Develop compelling value assessments and ROI analyses using financial modeling (NPV, IRR, payback analysis, TCO)
- Act as an executive sponsor for critical accounts and consult on strategy to secure high-stakes deals
- Partner with product management, engineering, and customer success to ensure seamless client experience from pre-sales through implementation
- Lead value engineering methodology across all enterprise engagements and train sales organization on value-based selling
- Design and define processes, tools, and technology to support team operational efficiency and create standardized sales assets and demo environments
- Represent the company at industry events and ensure solutions incorporate cybersecurity, regulatory compliance, cloud architecture, and AI/ML best practices
Requirements
- 10+ years of experience in the SaaS industry and B2B sales
- Minimum 5 years in a leadership role overseeing solutions consulting, sales engineering, or value consulting teams
- Proven track record of consistently meeting or exceeding sales targets and building high-performing technical sales teams in fast-growing SaaS companies
- Deep understanding of enterprise learning management systems, corporate training platforms, SaaS business models, and complex technical architectures including cloud implementations
- Demonstrated experience selling to mid-market and large global enterprise organizations, managing complex multi-stakeholder sales cycles with C-level executives and CFO organizations
- Strong financial acumen including experience with financial modeling, NPV, IRR, payback analysis, and TCO calculations
- Exceptional leadership, coaching, and communication skills with strong executive presence
- Bachelor’s degree in Computer Science, Engineering, or Business Administration; MBA preferred, or equivalent practical experience in enterprise technology sales
- Experience with data analytics tools and methodologies to quantify business impact, establish baseline metrics, and demonstrate measurable customer outcomes
Benefits
- In addition to a base salary, this role is eligible for equity and uncapped OTE
- Full access to Udemy courses
- Monthly UDay to invest in yourself
- A budget to spend on professional development or improvement
- Region-specific benefits (Australia, India, Ireland, Mexico, Turkiye, US) as listed on Udemy benefits pages
- Benefits that provide protection and care for you and your family (varies by region)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial modelingNPVIRRpayback analysisTCOvalue engineering methodologySaaS business modelscloud implementationsdata analyticscomplex technical architectures
Soft skills
leadershipcoachingcommunicationexecutive presencementoringstrategic thinkingteam developmentclient engagementpresentation skillsconsultative selling
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Business AdministrationMBA
