Director, Pre-Sales Solutions Engineering
Udemy
CloudCyber Security
Solutions Architect
intercom Inc,.
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $163,000 - $194,709 per year
Job Level
Mid-LevelSenior
About the role
- Act as a trusted technical advisor to customers, helping integrate, deploy, and maximize Intercom and Fin
- Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
- Advise on integrations connecting Fin with existing tech stacks via APIs, webhooks, and automation workflows
- Lead technical discovery sessions, assess customer requirements and design scalable solutions
- Solve complex technical challenges and work cross-functionally with Customer Success, Sales Engineering, and R&D teams
- Provide technical enablement and educate customers on AI-driven automation and conversational AI best practices
- Develop technical points of view to demonstrate Intercom and Fin’s impact on customer support operations
- Support security reviews and RFPs and assist with compliance with enterprise architecture best practices
- Advocate for customers internally and provide feedback to Product and Engineering
- Develop technical content, including documentation, integration guides, and knowledge-sharing resources
Requirements
- 3+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS or Forward AI company
- Technical expertise in APIs, integrations, and automation frameworks
- Deep understanding of AI-driven automation, LLMs, and customer support technologies
- Excellent communicator, able to convey complex topics to both engineers and non-technical audiences
- A problem-solver who thrives in fast-paced environments and can manage multiple projects
- Passionate about customer success, with a track record of helping businesses adopt and scale new technologies
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
- Eligible for corporate bonus program or sales incentive (target included in OTE)
- Stock in the form of Restricted Stock Units (RSUs)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsintegrationsautomation frameworksAI-driven automationLLMscustomer support technologies
Soft skills
excellent communicatorproblem-solvercustomer successability to manage multiple projects
