Udemy

Account Executive

• Identify, prospect, and qualify new Public Sector clients and upsell opportunities
• Coordinate with various teams to ensure territory success and customer satisfaction
• Build and maintain relationships with key decision-makers
• Develop and execute sales plans to exceed targets
• Lead negotiations and close complex sales deals
• Stay updated on industry trends and relay insights to the team

Enterprise Account Executive – Public Sector

Technical Account Manager

• Act as the primary technical liaison between our customers and internal teams
• Own the post-sales technical relationship with a portfolio of enterprise clients
• Help customers onboard effectively, resolve technical issues, and drive long-term adoption and satisfaction
• Serve as the trusted technical advisor for a portfolio of strategic or enterprise clients
• Lead regular technical check-ins, health assessments, and strategic reviews with clients
• Guide customers through onboarding, integration, and deployment processes
• Provide hands-on configuration and guidance to ensure successful implementation
• Coordinate with Product and Engineering to manage technical requirements, timelines, and delivery
• Act as the primary technical point of contact for escalations and ongoing technical needs
• Troubleshoot complex product-related issues and coordinate internal resources for resolution
• Advocate on behalf of customers by providing feedback to internal teams and influencing roadmap decisions
• Educate customers on product capabilities, updates, and relevant integrations
• Create and deliver tailored documentation, technical workshops, or training sessions
• Share industry and product best practices to drive maturity and innovation in customer usage

Enterprise Account Executive – Public Sector

Senior Technical Account Manager