Serve as technical subject matter expert for customers and internal teams on integrations between Udemy Business and other SaaS applications (SSO, API, external analytics, reporting data streams).
Create documentation such as code samples, integration articles and tutorials for technical and non-technical audiences.
Create and manage open source projects in partnership with Sales and Solutions Engineer colleagues.
Contribute to Udemy’s community engagement for Udemy Business customers.
Implement and document solutions that leverage Udemy Business Web Services (e.g., REST APIs and xAPIs) with 3rd party SaaS applications.
Support partners with use case definition, technical architecture, solutioning and deployment of Udemy Business within their business models and tech stack.
Collaborate with Solutions Engineering, Product Engineering, Legal, Information Security teams to improve integration services and product security messaging.
Address technical issues from authentication protocols to corporate web proxy debugging and API-based integration support for enterprise customers.
Requirements
Experience working with Human Resources (HR)/Human Capital Management (HCM) and Learning ecosystem solutions.
6-8+ years in enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.
Technical experience with Python (Django framework), Java, modern JS frameworks (Angular, React).
Experience working with microservices.
Understanding of data structures and algorithms.
Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).
Experience with popular structured query languages (mysql, postgres, pl/sql).
Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare).
Experience debugging Web applications (e.g., Chrome DevTools).
Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2 across identity providers such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.
Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations.
An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and LGPD/GDPR data privacy.
Passionate about leveraging AI and machine learning to drive innovation with prospects and customers.
Benefits
In addition to a base salary, this role is also eligible for equity and uncapped OTE.
Full access to Udemy courses.
Monthly UDay to invest in yourself.
Budget to spend on learning and professional development.
Region-specific benefits (Australia, India, Ireland, Mexico, Turkiye, US) as outlined on Udemy benefits pages.
Benefits intended to provide protection and care for you and your family (varies by region).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
written communicationverbal communicationproblem-solvingcollaborationcustomer engagementtechnical documentationcommunity engagementsolutioningovercoming objectionspassion for innovation