Marketing Specialist
RIVIA Mind
Mid · Seniorfull-time$65k–$73k / yearConnecticut, Florida, Kansas, Kentucky, Massachusetts, New Jersey, New York, Pennsylvania, South Carolina, Texas · 🇺🇸 United States
Posted: 1 hour agoSource: boards.greenhouse.io
Senior Customer Marketing Manager
Udacity Marketing
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $151,000 per year
Job Level
Senior
About the role
- Build and scale programs that showcase the impact our enterprise customers achieve with our solutions; turn customer stories, outcomes, and advocacy into content and campaigns that drive retention, expansion, and loyalty.
- Identify and cultivate strong relationships with enterprise customers to develop advocates and champions.
- Create customer success stories, case studies, testimonials, and video spotlights highlighting enterprise impact and ROI.
- Design and execute customer marketing campaigns that drive adoption, retention, cross-sell, and upsell within enterprise accounts.
- Partner with Sales and Customer Success to deliver customer-facing content that supports renewal and expansion conversations.
- Gather feedback, testimonials, and usage data to highlight enterprise customer outcomes and share insights with Product and Marketing to influence product roadmap and thought leadership.
- Collaborate across Customer Success, Sales, Product, and Marketing teams.
Requirements
- 3+ years of experience in customer marketing, B2B marketing, or customer advocacy, ideally with enterprise customers.
- Excellent storytelling, writing, and presentation skills, with the ability to communicate business impact to executive audiences.
- Experience partnering with Sales, Customer Success, and Product teams to drive adoption, retention, and growth.
- Familiarity with customer advocacy platforms and marketing automation tools (e.g., Marketo, Salesforce).
- Strategic thinker with strong project management skills and attention to detail.
- Applicants must be currently authorized to work in the United States of America on a full-time basis and must not require sponsorship now or in the future.
- Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Benefits
- At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
- Flexible working hours
- Paid time off
- Comprehensive medical insurance coverage for you and your dependents
- Employee wellness resources and initiatives (access to wellness platforms like Headspace)
- Quarterly wellness day off
- Personalized career development
- Unlimited access to Udacity Nanodegrees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer marketingB2B marketingcustomer advocacystorytellingwritingpresentation skillsproject managementdata analysis
Soft skills
relationship buildingstrategic thinkingattention to detailcommunication
