Udacity Marketing

Engineer

• Provide technical support for students over an online community forum
• Answer questions around course content over the forum and facilitate content for students who get stuck in learning
• Host one weekly live virtual session to offer direct, real-time support to students.
• Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed

External Contractor – Mentor, Flying Car and Autonomous Flight Engineer Track

External Contractor – Mentor, Sensor Fusion Engineer

iOS Engineer

External Contractor – iOS Development Mentor, SwiftUI, SwiftData

Product Manager

External Contractor – Mentor Role, Data Product Manager Track

• Provide technical support for students daily over an online community forum
• Answer questions around course content over the forum and facilitate content for students who get stuck in learning
• Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges..etc)
• Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community
• Attend regular online meetings/ office hours with Udacity representatives through zoom, the online forum, or other medians if needed.
• Be responsive over close groups and discussions with Udacity representatives
• Encourage engagement through discussions, webinars, and technical activities.
• Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed.

Growth Product Manager – Accelerator Mentor

Artificial Intelligence

• Deliver compelling presentations and host discussions on emerging AI topics.
• Engage with senior business and technology leaders across industries.
• Translate complex AI concepts into strategic insights tailored to client needs.
• Represent the forefront of AI innovation in virtual and occasional (optional) in-person forums.

AI Subject Matter Expert, Freelance

Account Executive

• Prospect, identify, qualify and develop sales pipeline.
• Hunt and close business in new logo accounts to exceed monthly, quarterly and annual bookings goals.
• Use industry trends to understand customer pain points and tailor solutions based on customer needs.
• Conduct effective meetings at the Director, VP, C-suite level, speaking as a leader in this space.
• Partner with our product team to provide feedback on trends and identify opportunities to provide greater value to customers.

Enterprise Account Executive – Acquisition, German/English Speaker

Designer

• Create 2D or 3D animated videos using After Effects
• Create assets in Adobe Illustrator and Photoshop
• Build and use Essential Graphics
• Follow storyboards and production scripts and provide improvement feedback
• Communicate frequently with the project team via Slack and email
• Receive and incorporate feedback at various points in the process
• Organize assets in Udacity standard file structure
• Work as part of a team and take direction from senior animators, producers, and content designers
• Track media from concept to delivery
• Report to the Senior Creative Producer for job assignments
• Work remotely on on-call projects with flexible hours

Video Editor

• Work as a remote on-call video editor with Udacity's production team to create engaging, high-quality course videos for tens of thousands of students
• Edit course content in Adobe Premiere
• Collaborate with production team on short- to long-term contractor projects as scopes arise
• Be available for approximately 25–30 hours per week when scoped
• Manage media assets and maintain organizational systems
• Balance long-form, in-depth editing and rapid switching to urgent assignments
• Provide deliverables and editing samples as requested by the team

Marketing

• Build and scale programs that showcase the impact our enterprise customers achieve with our solutions; turn customer stories, outcomes, and advocacy into content and campaigns that drive retention, expansion, and loyalty.
• Identify and cultivate strong relationships with enterprise customers to develop advocates and champions.
• Create customer success stories, case studies, testimonials, and video spotlights highlighting enterprise impact and ROI.
• Design and execute customer marketing campaigns that drive adoption, retention, cross-sell, and upsell within enterprise accounts.
• Partner with Sales and Customer Success to deliver customer-facing content that supports renewal and expansion conversations.
• Gather feedback, testimonials, and usage data to highlight enterprise customer outcomes and share insights with Product and Marketing to influence product roadmap and thought leadership.
• Collaborate across Customer Success, Sales, Product, and Marketing teams.

Senior Customer Marketing Manager

Frontend Engineer

• Develop, test, and maintain scalable front-end applications using NextJS, React, and TypeScript
• Collaborate with Product, Design, and Operations teams to gather requirements and design solutions that meet the needs of content creators and maintainers
• Optimize and enhance existing user interfaces for performance and reliability
• Implement and enforce best practices for code quality, testing, and deployment, utilizing tools such as Cypress or Playwright for end-to-end testing
• Troubleshoot and resolve technical issues related to front-end tools
• Participate in code reviews and contribute to a culture of continuous improvement
• Deliver robust, scalable, and high-performance applications that support a personalized and seamless learning experience

Software Engineer, Frontend

Content Marketing Manager

• Develop and execute a content marketing strategy that aligns with overall marketing and business objectives
• Plan and manage a content calendar prioritizing channels that drive growth and awareness among target personas
• Produce engaging video content, including webinars and podcasts, to highlight Udacity’s brand value
• Craft or guide creation of content tuned for SEO/AEO, brand visibility, and topical authority across platforms like Reddit and YouTube
• Use qualitative and quantitative audience insights to define stories, channels, and messaging
• Build performance measurement frameworks tracking awareness, engagement, traffic quality, conversion, and share of voice
• Work closely with cross-functional teams including product, design, and student experience to ensure messaging alignment
• Collaborate with external partners such as agencies, freelancers, and influencers to develop and distribute content

Content Strategy Manager

Data Engineer

• Design and develop infrastructure and tools for the systems powering all of Udacity’s data, analytics and reporting
• Work with analysts to generalize the data points behind their work to form multi-dimensional data stores
• Building out the lakehouse for analytics, machine learning and AI use cases with strong focus on accuracy and reliability using technologies such as Spark, Airflow, dbt and Iceberg on AWS
• Work with stakeholders from other departments and successfully translating their requirements to engineering solutions
• Champion and thought leader of effective agile software development practice and producing high quality readable code
• Collaborate as part of a global Data Team of Software Engineers, Data Analysts and Data Scientists; operate on a cloud-native environment on AWS using Apache Spark, Airflow, Postgres and Redshift

Senior Data Engineer

Security Engineer

• Deliver weekly virtual sessions to guide students through their Nanodegree learning journey
• Meet virtually with students for group work, activities and short lectures
• Respond to students' technical questions and check in on their progress
• Provide world-class technical support and mentorship to learners
• Use creative, innovative approaches for knowledge transfer to a younger group of students
• Proactively support students with empathy and simplified, clear terminology

Session Lead – Cybersecurity Nanodegree

Data Analyst

• Mentor teenagers of Egypt entering the world of tech through Udacity's Data Analytics Foundations Nanodegree
• Deliver and lead weekly virtual/group sessions, activities, and short lectures
• Provide world-class technical support to learners and respond to technical questions
• Check in with students to make sure they are making progress and provide mentorship
• Use creative, innovative approaches for knowledge transfer to a younger group of students
• Proactively support students' empathy and simplified clear terminology
• Participate in a long-term blended-learning upskilling program as an external contractor

Session Lead, Data Analytics Foundations Nanodegree

Data Scientist

• Monitor and engage with the latest developments in data science and AI; review internal and competitor content offerings and contribute insights for Udacity’s catalog of Nanodegree programs and courses
• Utilize technical expertise, industry knowledge, and research skills to develop high-level scopes for Udacity content
• Collaborate with external subject matter experts and internal team members to develop effective online content that adheres to Udacity’s pedagogical standards
• Coach and support new authors through the Udacity course development process and provide pedagogical feedback to instructors from the perspective of the “student zero”
• Create learning content, including video scripts, instructional text, hands-on exercises, quizzes, and capstone projects using Udacity’s tooling, templates, and pedagogical best practices
• Support authors in creating coding environments and interactive tools to enable learners to apply data science techniques
• Utilize data and learner feedback to support content effectiveness and student outcomes

Technical Content Developer, Data Science

• Lead product development for learner-facing experiences that drive engagement, retention, and success.
• Define and deliver features such as progress tracking, AI-powered learning assistants, and personalized content recommendations.
• Collaborate with content, design, engineering, and AI teams to refine interactive and motivational learning experiences.
• Use learner research, interviews, and analytics to deeply understand student needs and pain points.
• Translate insights into product requirements and experiments that directly impact student success metrics.
• Partner with enterprise and support teams to ensure experiences meet the needs of both B2C and B2B learners.
• Track and report key metrics such as retention, program completion, and learner satisfaction.
• Continuously explore new technologies, formats, and approaches to improve the learner journey.
• Own the learner journey across the platform, shaping features that maximize engagement, retention, and successful outcomes.