Udacity Marketing

Data Scientist

• Provide technical support for students over an online community forum
• Answer questions around course content over the forum and facilitate content for students who get stuck in learning
• Host one weekly live virtual session to offer direct, real-time support to students.
• Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed

External Contractor – Mentor, Data Product Manager Track

Product Manager

• Provide technical support for students daily over an online community forum
• Answer questions around course content over the forum and facilitate content for students who get stuck in learning
• Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges..etc)
• Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community
• Attend regular online meetings/ office hours with Udacity representatives through zoom, the online forum, or other medians if needed.
• Be responsive over close groups and discussions with Udacity representatives
• Encourage engagement through discussions, webinars, and technical activities.
• Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed.

Accelerator Mentor

AI Engineer

• Your responsibilities as a technical mentor will be divided into three major tasks: 1:1 video calls, Virtual Technical Deep-Dive Sessions, Group Q&A sessions
• Provide personalized support by addressing learner questions related to course content and projects
• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail
• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework

External Contractor – Mentor, Data Product Manager Track

Accelerator Mentor

AI Engineer Technical Mentor – Independent Contractor