Business Development Intern – Consulting
GACC Midwest - German American Chamber of Commerce of the Midwest, Inc.
Call Center Licensed Sales Representative, Property and Casualty
U.S. LawShield
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interact with members and customers via phone, email, chat, and social media channels to provide information on, and make appropriate recommendations for our products and services
- Take ownership of member issues from start to finish; when the issue is beyond the advisor’s knowledge, collaborates with the assigned supervisor or appropriate staff
- Follow up with customers and members as appropriate, building positive sales relationships to allow for further growth
- Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments
- Provide guidance to make it easy for members and prospects to enhance and acquire their U.S. LawShield memberships, education, and training opportunities
- Assist in mentoring of teammates
- Demonstrate the values U.S. LawShield
- Perform other sales functions and work-related tasks as assigned by management
Requirements
- Property & Casualty insurance license required in General lines (current/valid in your home state)
- A high school diploma, Associates Degree, or some college is preferred but not required
- Experience in a customer service role, preferably within a contact center
- Experience identifying customer needs, having developed cross-selling techniques
- Excellent organization and time management skills
- Excellent communication skills including active listening
- Service-oriented with the ability to quickly establish rapport
- Demonstrate empathy and prescriptive next step advice to resolve customer issues
- Proficient computer skills with the ability to learn new software
